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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are pleased with the products they purchased, highlighting their excellent quality and modern design. Consumers also appreciate the competitive prices compared to similar models available elsewhere. The buying and delivery process is easy to follow, and the company offers a vast range of products, making it easy to find everything needed in one place. People highlight the great customer service, with staff being helpful and responsive to queries. The company is quick to resolve any issues, such as damaged items or missing parts, by offering replacements or sending out parts immediately. The delivery service is speedy and efficient, with customers kept updated on delivery times. The website is user-friendly and provides all the necessary information to order the radiators correctly.

Based on these reviews

Rated 4 out of 5 stars

I've ordered and received the radiator and valves. Everything went very smoothly with great delivery service: prompt and being kept informed. The online catalogue was also easy to navigate wi... See more

Company replied

Rated 4 out of 5 stars

We just ordered new radiators and these folks at trade radiators are good at what they do, there prices are fair and the service is ok too. If you need radiators next day they may not be for you but i... See more

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Rated 4 out of 5 stars

Best choice and prices. Speedy delivery. Ring the courier for better idea of time scale though. Nobody should wait in all day for a delivery these days. I have now fitted the radiators with the chrom... See more

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Rated 5 out of 5 stars

They say that the true measure of a company is how they respond when something goes wrong. When our radiator was installed, there was a small leak, and I am very happy to report that Trade Radiators d... See more

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Rated 5 out of 5 stars

We have used Trade Radiators twice, excellent customer service, first time we ordered incorrect valves, rang customer service who helped identify the correct ones needed, arranged return and replaceme... See more

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Rated 5 out of 5 stars

Ordered 2 big radiators on Monday for the ongoing house renovation. First one in stock arrived next day. Next one on 5 days lead time arrived by Friday. All good except the fittings were missing on... See more

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Rated 5 out of 5 stars

This company have been so helpful and professional, their service has been brilliant. Sending sample colour matching for the designer range has been so useful. As an artist I love look and feel of mod... See more

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Rated 5 out of 5 stars

Second order from them to buy some Apollo Roma radiators, 6 so far. Both orders were communicated well and I was kept in form by email and telephone about the order or delivery date. I’ve not ha... See more

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Rated 5 out of 5 stars

Ordered a Stainless steel towel warmer and Thermostatic valves online. Then decided I wanted 2 sets valves, as price was so good. Rang up, and alteration was handled without problem. Valves arrived ne... See more

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Rated 5 out of 5 stars

Trade Radiators are the best. I have been busy replacing my old rads with designer radiators and this company have had all the options with style, colour and price. They send a colour swatch to make... See more

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Rated 5 out of 5 stars
Redirected

Good website and really helpful assistance from Gemma on the phone. Delivery came exactly on time. We bought 3 large flat panel radiators. They work brilliantly and look fantastic. Couldn't fault... See more

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Rated 5 out of 5 stars

I'm new to Trade Radiators and so far very impressed. Many companies are slow to answer, slow to deliver, claiming "lines are busier than normal" and Covid is slowing everythng down. Quite the reverse... See more

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Rated 5 out of 5 stars
Redirected

Lovely products at a good price - the valves particularly are beautiful. Also really friendly and professional customer services.

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Rated 5 out of 5 stars

Great prices and very fast delivery. One of the items ordered had just gone out of stock but I received an immediate email telling me this and very usefully added a link to a similar item which I then... See more

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Rated 5 out of 5 stars

Would definitely recommend Trade Radiators. Have experienced a great variety & choice of valves, rads and towel rails. Appreciated the ease of using the website, helpful customer service by email a... See more

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Rated 5 out of 5 stars

First time I have ordered from this company and was so easy there website has a vast range and all the informarion required to order the radiators correctly. There outside delivery company kept me up... See more

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Rated 5 out of 5 stars

Helpful and friendly staff who made my requested changes to my order without drama. My radiator was received on time, very well packed with all the necessary brackets & fittings. Their website is info... See more

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Rated 5 out of 5 stars

School style column radiators. Really good quality radiators and they give off a fantastic heat. The house is much warmer with them installed. The tall school style radiators are a really eye catc... See more

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Rated 5 out of 5 stars

Couldn’t find what a wanted at first on website so used the help facility which was brilliant they helped me through the whole process would highly recommend. The quality of the radiator was second t... See more

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Rated 5 out of 5 stars

I have now used this company twice and found there delivery service speedy and top class. their radiators are also great quality. I have just bought a traditional bathroom towel radiator and was reall... See more

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Rated 5 out of 5 stars

The best customer service we have received whist renovating our house. two items were OOS due to Covid- they regular emailed me with updates. One radiator was damaged afterr seeing photos I... See more

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Rated 5 out of 5 stars

I could not have the radiator i requested as it was out of stock not had been discontinued. They gave me an alternative which I accepted. Arrived within 24 hours of dispatch at 9am. Fitted by dinner... See more

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Rated 5 out of 5 stars

I ordered a radiator at a good price and it arrived next day, I was kept in the loop all the way through. I also ordered the valves at the same time which arrived the next day by a different courier a... See more

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Rated 5 out of 5 stars

Lovely radiators, packaged very well. Look great now up on wall. Company were very helpful when I found I had put in my delivery address incorrectly and when I had a query about installing the rads.

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Rated 5 out of 5 stars

Bought a Reina radiator - completely satisfied with excellent service and a great rad. The item was shown in stock and delivered in a couple of days. Arrived very well packaged and I’m definitely us... See more

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Rated 5 out of 5 stars

Excellent products. Had a issue with one damaged item. Contacted trade radiators via email and they exchanged the item without any issue. They swapped the item the next day and organised collection o... See more

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Rated 5 out of 5 stars

Hi. Ordered two rads for job at home, website was easy to use and BTU calculator worked great. Fast delivery and very well protected. Will definitely use again and recommend

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Rated 5 out of 5 stars

Had a problem with two radiators that we purchased a few years ago. Customer services replied immediately and solved our problem with a replacement. With no quibble. Would highly recommend.

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Rated 5 out of 5 stars

I was trying to get traditional radiators Trade Radiators has a best deal of 15 Years guarantee on Oslo Nordic Range. Looks very good as well.

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Rated 5 out of 5 stars

Bit of a mix up with my order but resolved quickly and efficiently. Great company, fab prices and great delivery from tuffnels, communication fantastic. Happy to use your company again

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Rated 5 out of 5 stars

Trade Radiators offered not only a great range of products which meant I could find everything I needed in one place, but also flexible delivery with very professional drivers who were happy to delive... See more

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Rated 5 out of 5 stars

Great service . Delivered next day after order. Installer had a query and great customer service. Will definitely use again

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Rated 5 out of 5 stars

Great service from start to finish. Clear and easy to use web page. Staff were very helpful. Quick service and delivery. Would recommend company and will be ordering again soon.

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Rated 5 out of 5 stars

Trade Radiators were excellent. I ordered 4 radiators on Friday and they arrived on Monday. I was kept updated about the delivery times all along. The radiators are lovely quality and we cant wait... See more

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Rated 5 out of 5 stars

Easy ordering and communication and really helpful phone assistance. Have bought from them in the past, great quality Apollo column radiators. Would definitely use this company again.

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Rated 5 out of 5 stars

Ordered a raw metal vertical radiator for our kitchen diner renovation and very pleased with it and the heritage valves. Great customer service as I needed some advice and it was easy to speak to an a... See more

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Rated 5 out of 5 stars

Excellent item, very good finish, had to wait due to hold up in the docks for the valves of which were also of excellent quality, used before and will use again

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Rated 5 out of 5 stars

Unbelievable service ordered and arrived within 24hrs Couldn’t get a better service , ordered over the telephone , excellent and would use again without a doubt

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Rated 5 out of 5 stars

Radiator looks great. Next day delivery. Price was good. Helpful staff, when I called. I looked at many online. None of the websites told me that the valves would need to be ordered separately. So, gl... See more

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Rated 5 out of 5 stars

Huge choice of radiators including designer radiators. Great choice of valves. Very fast delivery just 2 days after ordering. Just remember to check all contents within 3 days of delivery in case of d... See more

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Rated 5 out of 5 stars

The radiators I purchased are of a good quality and very well priced. Delivery was very quick, slight damage on one but rectified very quickly and with no drama.

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Rated 5 out of 5 stars

Great products, great service! Thoroughly impressed with Trade radiators! Loved how they recommended valves to go with my gorgeous new radiator, they finish it off perfectly. I’d highly recommended Tr... See more

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Rated 5 out of 5 stars

Fantastic products at a great price and quick delivery. Very happy with the radiators and valves and would definitely recommend this company - thank you!

Company replied

Rated 5 out of 5 stars

The radiator is great modern and cheaper than a lot of similar models elsewhere,delivery was swift so we are very pleased with this company.Jim.

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Rated 5 out of 5 stars

Great looking radiator with all fixings present. I have not fitted the radiator yet but it looks in good condition. The buying and delivery process was easy to follow as well.

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Rated 3 out of 5 stars

Radiators where of great quality and delivered very quickly and well Packaged. Only down side was the instruction manual wasn’t for a conventional radiator but a towel rail. Also these instructions... See more

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Rated 3 out of 5 stars

the wall mounting fixings that were included were not as shown in the diagram sheet causing a delay in having to review the fixings. these were not compatible with the screws in that the holes wer... See more

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Rated 3 out of 5 stars

The radiator was decent the thermostat was faulty. The business end of the thermostat had no thread in which to screw it together rendering it useless. As the plumber had already used the other side t... See more

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Rated 3 out of 5 stars

I've not opened the package. That's for the plumber when he gets here, maybe next week. Everything worked as it should but the three days to return is insufficient. I have no idea what it is supp... See more

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Rated 3 out of 5 stars

we purchased two electric radiators with elements because their website said they are "Pre-filled". This term is unambiguous it clearly means filled beforehand but that's not the case, they send the r... See more

Company replied

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Company details

  1. Boiler and Heating Service

Information provided by various external sources

Operating online since 2004, Trade Radiators has a huge range of radiators, heated towel rails, valves and accessories on their website, all at fantastic prices. If you're replacing a single radiator, or completely refitting a whole house, make Trade Radiators your first port of call. A massive variety of styles, sizes and finishes are available, so you're sure to find something perfect for your home, office or any other place in need of heat! All radiators and rails come with free delivery to all mainland UK addresses. There is a customer support team available via phone, email and live chat to give advice and answer any questions.


Contact info

4.1

Great

TrustScore 4 out of 5

577 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Woudnt let me mum and me return…

Woudnt let me mum and me return radiator within their returns policy date and am left stuck with radiator I can't use and hasn't been unpackaged. Me mum used to order all the time won't be anymore. Disappointed is an understatement

July 1, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Hi

Thank you for your review.

I'm sorry to hear that you were not satisfied with your experience. Unfortunately, based on the limited information provided, I'm unable to locate any orders or identify the issue. We have reached out for further information but you have failed to get back to us.

Should you wish to reach you, you can contact our team directly on 0141 225 0430. We’ll be happy to assist you further.

Kind regards,
Kim Brines

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Rated 5 out of 5 stars
Redirected

Lovely products at a good price

Lovely products at a good price - the valves particularly are beautiful. Also really friendly and professional customer services.

August 17, 2025
Unprompted review
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Reply from TradeRadiators

Thank you so much for your kind words! We're thrilled to hear you’re happy with the quality and pricing of our products—especially the valves—and that our customer service team made a great impression. Your support means a lot to us, and we look forward to serving you again soon!

Best Wishes,
Kim Brines

Rated 1 out of 5 stars

First radiator arrived and one end was…

First radiator arrived and one end was missing paint and the other too much around where the vent would go (picked). Contacted customer services and they assured me the new one being sent woukd be checked before leaving warehouse. New one arrived with same issues. Absolutely shocking service and quality control. Apologies for the inconvenience doesn’t cut it when you’ve been lied to and driven a 30 mile round trip to customers house only to feel embarrassed by your lack of overall care .

August 28, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Hi

Thank you for your review.

I'm sorry to hear that you were not satisfied with your experience. Unfortunately, based on the limited information provided, I'm unable to locate any orders or identify the issue. We have reached out for further information but you have failed to get back to us.

Should you wish to reach you, you can contact our team directly on 0141 225 0430. We’ll be happy to assist you further.

Kind regards,
Kim Brines

Rated 5 out of 5 stars

Great communication and product.

June 27, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you so much for your kind words! We're thrilled to hear that you were happy with both our communication and the product. Your support means a lot to us, and we look forward to serving you again in the future!

Kind Regards,
Kim Brines

Rated 5 out of 5 stars

Great Products & Customer service

We have used Trade Radiators twice, excellent customer service, first time we ordered incorrect valves, rang customer service who helped identify the correct ones needed, arranged return and replacements sent out in days. Products are very good quality, delivery always come when the say and keep you updated of time, would definitely recommend to anyone, company that are always happy to help. First Class :)

May 27, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear you've had such positive experiences with us—not just once, but twice!

Our customer service team will be especially pleased to know they could assist with identifying the correct valves and making the return and replacement process smooth for you. We always aim to provide quality products and reliable service, so it’s great to know that our efforts made a difference.

Thanks again for your recommendation—it truly means a lot to us. We look forward to helping you again in the future!

Best regards,
Kim Brines

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Rated 1 out of 5 stars

valve scratched

July 22, 2025
Unprompted review
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Reply from TradeRadiators

Hi Kale

Thank you for your 1 star review.

I'm sorry to hear that your valve has a scratch on it. Unfortunately, based on the limited information provided, I'm unable to locate any orders.

To help us resolve this for you as quickly as possible, please don’t hesitate to contact our team directly on 0141 225 0430. We’ll be happy to assist you further.

Kind regards,
Kim Brines

Rated 1 out of 5 stars

Awful company

1200w radiator element went wrong within a week they weren't really interested in replacing so I'm buying another one from a different company and won't ever use this lot again

January 12, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Hi Greg

Thank you for your review.

Upon reviewing your order, I can see that you contacted us in January regarding an issue with the element. At that time, we emailed you requesting some additional information needed to proceed with a replacement. As we did not receive a response, we were unable to move forward with issuing the replacement.

Had we received the requested information, we would have been happy to send out a replacement on a next-day delivery basis.

If you are still experiencing issues and would like to proceed, please reply to our original email with the required details. We’ll be more than happy to arrange either a replacement or a refund for you.

Kind regards,
Kim Brines

Rated 5 out of 5 stars

I was trying to get traditional…

I was trying to get traditional radiators
Trade Radiators has a best deal of 15 Years guarantee on Oslo Nordic Range.
Looks very good as well.

July 1, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you for your review! We're thrilled to hear that you were able to find the traditional radiators you were looking for, and that you're pleased with the Oslo Nordic Range. The 15-year guarantee is one of the great benefits we’re proud to offer, and it’s fantastic to know the design met your expectations as well.

If you have any questions or need further assistance in the future, we’re always here to help.

Warm regards,
Kim Brines

Rated 5 out of 5 stars

Great experience

Great service . Delivered next day after order. Installer had a query and great customer service. Will definitely use again

June 30, 2025
Unprompted review
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Reply from TradeRadiators

Thank you so much for your kind review! We're thrilled to hear that you were happy with the speedy delivery and our customer service. It's great to know our installer and support team were able to help quickly and efficiently. We truly appreciate your support and look forward to serving you again in the future!

Kind regards,
Kim Brines

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Rated 5 out of 5 stars

Excellent advice

Excellent advice, a significant amount of patience from the adviser I spoke to on several occasions and excellent products that have had a lot of complimentary comments from friends and tradesmen who have been working in the house.

June 9, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you so much for your kind words! We're delighted to hear that you received excellent advice and found our team patient and helpful throughout your experience. It's especially rewarding to know that our products have impressed not only you but also your friends and the tradespeople working in your home. We truly appreciate your support and look forward to helping you again in the future!

Kind regards,
Kim Brines

Rated 5 out of 5 stars

Lovely product, excellent customer service

They say that the true measure of a company is how they respond when something goes wrong. When our radiator was installed, there was a small leak, and I am very happy to report that Trade Radiators did everything they could, at no extra charge, to help us solve the problem. Kim was patient and helpful, and she responded to every question and request I had quickly. We will be purchasing from Trade Radiators again.

July 9, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you so much for your kind words and thoughtful feedback. We completely agree that how a company responds when things don’t go quite as planned is incredibly important, and we’re so glad to hear that you felt supported throughout the process.

We’re especially pleased to hear that Kim was able to assist you with patience and efficiency—she’ll be thrilled to know her efforts made a difference. Thank you again for your trust and understanding. We truly appreciate your business and look forward to helping you with your next project!

Best Wishes,
Yasmin Dar

Rated 5 out of 5 stars

Speedy service

I ordered a radiator at a good price and it arrived next day, I was kept in the loop all the way through. I also ordered the valves at the same time which arrived the next day by a different courier again very easy!

April 10, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you so much for your kind review! We're thrilled to hear that you were happy with both the price and the speedy delivery of your radiator and valves. It's great to know that our communication kept you in the loop throughout the process, and that everything arrived smoothly—even with different couriers involved.

We really appreciate your feedback and look forward to helping you again in the future!

Best regards,
Kim Brines

Rated 1 out of 5 stars

Ref 000778920

Truly disappointing experience. The courier this company is using is not reliable. On five occasions DX failed to deliver the item and keep asking to rearrange the delivery for another day. Three weeks after the initial order my patience ran out. Had to cancel. Hopefully the refund does not take that long

June 4, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you for your feedback, and I'm truly sorry to hear about your disappointing experience.

We completely understand how frustrating repeated delivery failures can be, especially after waiting so long. This is not the standard we aim to uphold, and we sincerely apologise for the inconvenience caused by the courier service. Your time and trust are important to us, and it's clear we fell short in this instance.

Please rest assured that your refund will be processed once we have confirmation that the radiator is on its way back to us, and we’ll also be reviewing this case with our delivery partner to help prevent this from happening again in the future.

If there’s anything further we can do to make this right, don’t hesitate to reach out.

Kind regards,
Yasmin Dar

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Rated 5 out of 5 stars

Easy ordering and communication and…

Easy ordering and communication and really helpful phone assistance. Have bought from them in the past, great quality Apollo column radiators. Would definitely use this company again.

May 14, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you so much for your kind words and continued support! We're thrilled to hear that you found our ordering process easy and our team helpful over the phone. It's great to know you're happy with the quality of the Apollo column radiators. We truly appreciate your repeat business and look forward to helping you again in the future!

Best Wishes
Kim Brines

Rated 1 out of 5 stars

Very poor packaging used and damaged…

Very poor packaging used and damaged goods. This company are only the middle men and do not produce any radiators. They should use a better manufacture. Expensive items and inadequately packaged with very slow and poor lead times.

May 29, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and that the condition in which your item arrived did not meet your expectations. This is certainly not the standard we aim to uphold.

While it's true that we work with trusted manufacturers to supply our products, we take full responsibility for the entire customer experience—from order placement to delivery. We completely understand your frustration regarding the packaging and the condition of the goods upon arrival, and we’re actively working with our suppliers to improve both packaging standards and delivery lead times.

Kind regards,
Yasmin Dar

Rated 5 out of 5 stars

A company worth dealing with.

Helpful and friendly staff who made my requested changes to my order without drama. My radiator was received on time, very well packed with all the necessary brackets & fittings. Their website is informative with dimensions, drawings & pictures, all of which helped me identify the radiator l required. i will certainly use them again.

May 20, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you so much for your kind review! We're thrilled to hear that our team was able to assist you smoothly with your order changes and that your radiator arrived on time and well-packaged. It's great to know that our website's detailed information helped you find exactly what you needed. We truly appreciate your support and look forward to serving you again in the future!

Best Wishes
Kim Brines

Rated 5 out of 5 stars

This company have been so helpful and…

This company have been so helpful and professional, their service has been brilliant. Sending sample colour matching for the designer range has been so useful. As an artist I love look and feel of modern radiators it is an important element of my interior design. I wouldn't use anyone but TradeRadiators, I always find what I'm looking for and I'm always over the moon when they arrive. Mel Winning MA

May 19, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience with TradeRadiators. It's great to know that our colour matching service and designer range have been helpful for your artistic vision—modern radiators really can make a stunning design statement! We truly appreciate your loyalty and kind words, and we look forward to continuing to support your interior design projects in the future.

Best Wishes
Kim Brines

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Rated 5 out of 5 stars

100% in all areas - would recommend

Fantastic products at a great price and quick delivery. Very happy with the radiators and valves and would definitely recommend this company - thank you!

May 12, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you so much for your kind review! We're thrilled to hear that you're happy with the radiators and valves, and that our pricing and delivery met your expectations. Your recommendation means a lot to us. If you ever need anything in the future, we're here to help. Thanks again for choosing us!

Best Wishes
Kim Brines

Rated 5 out of 5 stars

Lovely radiators great company

Lovely radiators, packaged very well. Look great now up on wall. Company were very helpful when I found I had put in my delivery address incorrectly and when I had a query about installing the rads.

April 25, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you so much for your kind words! We're delighted to hear that you’re happy with your new radiators and that they look great on your wall. It’s also great to know our team could assist you promptly with your delivery address and installation questions. If you need anything else in the future, don’t hesitate to reach out – we’re always happy to help!

Best Wishes
Kim Brines

Rated 5 out of 5 stars

First time I have ordered from this…

First time I have ordered from this company and was so easy there website has a vast range and all the informarion required to order the radiators correctly. There outside delivery company kept me updated wuth delivery date and time and that worked like clock work no messing about waiting in for hours and driver was so friendly. Glad I chose this company to order my radoators from .

April 24, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you so much for your wonderful feedback! We're thrilled to hear that your first experience with us was smooth and straightforward. It’s great to know our website made it easy to find everything you needed, and we're especially glad the delivery process met your expectations. We’ll be sure to pass on your kind words to our delivery partners as well. Thanks again for choosing us for your radiator purchase – we truly appreciate your support and hope to serve you again in the future!

Best Wishes
Kim Brines

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