BS

Ben schofield

United Kingdom

Reviews

Review of Tapnshower

Rated 1 out of 5 stars

Really poor customer service

Really poor customer service, which is what makes or breaks a company like this.
Bought 3 items, needed to return one, hard work to start a return, waiting on a response and after returning it took well over a week for them to start refund process after they had received the return. It took me emailing several times to get the refund.
Would never use them again.
Edit*
Following the lie below, I do feel the need to respond. The return was received by tap n shower on 14/11/2024 at 11.40. I then sent an email on 21/11/24 asking what the holdup was, as I had not received refund nor any correspondence to acknowledge return had been received, no response was offered to this email. I then waited until 27/11/24 and sent a further email to state that as I had not received a refund or response I would have to proceed with a claim through my bank. Guess what, they responded to this and said a refund would be sent.
I received the refund into my bank on 4/12/24.
How is that within 10 days??
Return received by them on 14/11/24
Refund on 4/12/24, so 20 days.
But why lie?

December 2, 2024
Unprompted review

Reply from Tapnshower

Hi Ben,

Thank you for your valued feedback. We always try to issue refunds as soon as possible, however sometimes in busy periods it does take slightly longer. I have looked into your order and i can see that your refund was issued within 10 working days from receipt of the item back to us. This is inline with our terms and conditions.

Kind regards

TNS Support Team

Review of Chelsea Supplies

Rated 1 out of 5 stars

Late delivery, bad customer service

Delivery late, really poor communication, as in non-existent until I had to keep pestering for info. They have delivery terms that they did not follow.
Customer service was awful, no respect shown to customer, no apologies for late delivery, just excuses and arrogance.
I would expect some nonsense response to this from them to make some excuse for it, rather than actually accepting they failed to provide the service stipulated on their site.

November 4, 2024

Reply from Chelsea Supplies

Dear Ben,

Thank you for taking the time to write a review.

We can confirm we attempted delivery on 08/11 however there was no one available at your address to accept this and we did make direct contact via text and a phone call. We rebooked your delivery and successfully completed this on 11/11. Your delivery was completed within 4 working days as our website states.

Regards,

John

Review of TradeRadiators

Rated 1 out of 5 stars

Bad product, worse customer service

Bought a "white" column radiator from trade radiators, what arrived was and never has been white. Replacement we purchased from another company had the same specified RAL colour but the replacement was......White!
I contacted trade radiators, explained the situation, sent over images to show it was not as described but was fobbed off. Terrible product and equally terrible customer service. Ended up being £22 out of pocket for return shipping fees for an item that was mis-sold. No where on the listing page did it say anything about the colour being grey/beige. I genuinely do not understand why some companies do not describe the products accurately. The images are wrong, the description is wrong. It really is not difficult. I would never use this company again.

November 6, 2024
Unprompted review

Reply from TradeRadiators

Thank you for taking the time to share your feedback, and we are genuinely sorry to hear about your experience. We strive to ensure that our product descriptions and images are accurate, and it's clear we fell short in this instance. We understand your frustration, especially when receiving a product that doesn’t meet your expectations.

We sincerely apologize for any inconvenience this may have caused, including the issue with the color mismatch and the return shipping cost. Your feedback is invaluable to us, and we will review both the product listing and our internal processes to ensure this doesn't happen again in the future. I can confirm the collection charge has now been refunded back to you and should be back in your account within 3-5 working days.

Regarding your experience with customer service, we are sorry to hear you felt your concerns weren’t properly addressed. We take these matters seriously and will be investigating further to ensure that all of our team provides the best possible support moving forward.

Review of Pro:Direct Sport

Rated 1 out of 5 stars

1 item in order is not in stock

1 item in order is not in stock. Told there is no time frame for when it will be sent out. Yet they continue to sell on website.
They are selling items they don’t actually have, with no idea if they will actually be able to get the item sent out.
It is a very strange way to operate a business.
The fact is, a lot of orders will be gifts and as such time sensitive. It is really unfair on buyers.

November 27, 2022

Reply from Pro:Direct Sport

Hello,

Thank you for your review

I am sorry to hear of these issues experienced with your order.

Upon checking your order, I can see that the stock is unfortunately delayed, for the outstanding item, with no initial stock replenishment date. Sadly, all pre-order dates are preliminary and subject to change as this is down to the manufacturer directly.

Regrettably, the stock is still delayed with no confirmed date of replenishment from the manufacturer.

Should you wish to cancel this item and seek an alternative our customer service team would be able to advise further on this, simply email them at - customerservices@prodirectsport.com

I sincerely apologise for the inconvenience caused by this.

Kind Regards.

JM

Review of By Miles

Rated 5 out of 5 stars

Promo code for £50 of free miles use…

Promo code for £50 of free miles use code k1bjo that is a 2019 current code that works. Just add when completing forms

February 10, 2019
Unprompted review

Reply from By Miles

Hi Ben,

Thanks for spreading the word about By Miles. I’m glad to hear you’re enjoying your policy!

I just wanted to let you know (and anyone else that’s reading this review), that refer a friend has changed a little bit.

As ever, you’ll still be able to refer friends and family to By Miles, and you’ll both get credit for free miles to say thanks - but unfortunately codes won’t work anymore. You can now refer friends using your unique referral link. Please make you’ve read and understand our terms and conditions (bymiles.co.uk/terms-of-business), and remember that your link and the amount of credit we offer may change at any time.

If you need a hand finding your link - give us a shout over live chat in the app or web dashboard.

Rio