Review of NOX Limited Edition Agustín Tapia 2025 padel racket:

A huge disappointment. I purchased the NOX Limited Edition Agustín Tapia 2025 racket from Smashinn, expecting top-tier quality—as should be the case with premium equipment costing several hundred euros. Unfortunately, after just a few matches, the racket cracked on the “soft” side from a regular padel ball hit, with no external impact or misuse whatsoever.

I reached out to Smashinn about a warranty claim—and their response was extremely frustrating. They dismissed the issue as “non-warranty damage” and completely avoided responsibility. No real inspection, no genuine attempt to help, just excuses. Their customer service was evasive and unhelpful throughout the process.

This kind of attitude from both Smashinn and NOX is unacceptable, especially for one of the most expensive models on the market, endorsed by professional players. If a racket can’t withstand normal play, it should not be sold as “high performance.”

I expected much more. I won’t be buying from Smashinn again, and I no longer trust NOX as a brand. Poor product quality, and even worse customer support.

2025-05-30
Unfortunately, your reply only confirms my impression – this is just another generic template that doesn’t address the actual issue. I’ve been waiting for concrete action regarding my return, but instead of real help, I keep receiving empty promises and automated responses.

If you truly care about your customers, as you claim, please take real action instead of repeating the same phrases. I’m thoroughly disappointed with your customer service.