Once the delivery date had passed, I was informed that my order had been recalled, with four possible reasons given — all blaming Royal Mail. However, when I contacted SmashInn, they assured me it hadn’t been recalled and that it would arrive soon.
A few days later, I received an email saying I’d been refunded and would receive the money within 3–5 working days. That date came and went, but no refund ever arrived.
I paid through PayPal, and after SmashInn stopped responding, I opened a case with PayPal. It’s now been 2 months, and I still haven’t received a refund. PayPal have said they’ll give SmashInn five more days to respond — after that, PayPal will refund me directly.