Dear Customer,

Thank you for contacting us. We have verified your case and see that the tracking information has not been updated for several days. This is because your order is still being processed by Customs in your country, causing delays. Please be aware that current circumstances may cause delays in transit. New border controls, reduced air cargo capacity in the market, and protective measures may impact service.

Unfortunately, we cannot guarantee when your order will be released, as this is due to the customs rules and procedures applied in your country. Based on our experience, Customs may take between 15 and 60 days to release your package and continue delivery.

Regards