excessive delays and no communication
Placed an order on September 18 for estimated delivery September 25 through September 29. Today is September 30 and it still has not even been dispatched. I received no updates nor information there was a delay. I had to login to my account to find out. I wouldn’t have even bothered to order if it was going to take this long.
Reply from Smashinn
Good morning,
We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.
However, there are external factors that can affect the delivery of an order, which is why our estimated dates are not exact.
Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Regards