Verified
Great product! Good service with the sales professionals. Back office support was also good. They did meet the expectations on delivery. Make sure to have your electrician familiar with the install as... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Bought a barrel sauna and like the product. Shipping was confusing as it came in several shipments and when receiving tracking it was not clear what was included in each shipment. After assembling t... See more
Company replied
Verified
I called about the failure of the hinges on my sauna door. This was the second time they failed. The person on the other line promised to send me a redesigned hinge (bigger and stronger) and he did. I... See more
Company replied
We purchased a 6ft Barrel Sauna from Redwood Outdoors in Fall 2024 and are so happy we did! It has been an incredible addition to our life, especially living in the high elevation mountains with lo... See more
Company replied
Verified
Excellent customer service. I bought a two-person cube sauna, and the rocks for the heater were lost by FedEx. Without hesitation, they sent a new box so that I could get my sauna up and running ASAP!... See more
Company replied
Verified
I am very happy with my sauna and the customer service support provided. The kit was large and a bit overwhelming, but the instructions were very easy to follow. I had a board split when I was drill... See more
Company replied
Verified
Pick up was convenient. Also we had several pieces that were damaged and were replaced fairly quickly. Great customer service.
Company replied
Verified
The customer service experience was great with this purchase. The heater was a little delayed but Jordan kept me informed and updated as the process moved along. Jordan's response time was also su... See more
Company replied
Verified
This is a big expensive purchase. Constant problems with my rather simple order. On a large purchase like this the seller should really not create this many issues. I was given a free heater fence to... See more
Company replied
Verified
Technical support is Fantastic. We had an issue with the door hinges on our 2 person sauna. We reached a human being on our first try! The representative talked us through some troubleshooting then... See more
Company replied
Verified
I absolutely love my cold plunge experience with this unit! It’s been a game changer for recovery and daily energy. The temperature control is spot on, and having both cooling and heating options... See more
Company replied
Verified
My chiller developed a problem about 3 months past the warranty. I sent it back to Redwood Outdoors and expected a fight as I felt the chiller should not have developed problems so soon. The repair... See more
Company replied
Verified
Mistakes were made with our order. One by the trucking company and one by RO to correct for the first. Ultimately, you sorted out everything and did your best to get us the replacement heater we nee... See more
Company replied
Verified
My Redwood Outdoors sauna continues to be a life changer. The health benefits are amazing. My daughter recently started using the sauna and within a week she noticed the circulation in her fingers and... See more
Company replied
We love our backyard circuit from Redwood Outdoors. The barrel sauna is wonderful, holds 190+ F during winter temps well below freezing. The cold plunge is equally fantastic. We love the vertical... See more
Company replied
Verified
We could not be happier with the purchase of our Duo Sauna 2 person. Shipping/arrival was way faster than anticipated & construction was a breeze. Assembly was maybe 5 hours all by myself including... See more
Company replied
Verified
I love my Redwood Outdoors sauna. Plan on assembly taking longer than 2-3 hours if you are a regular Joe like me. The customer service is excellent. They were patient when I called several times with... See more
Company replied
Verified
Awesome experience purchasing my Havaria Spirit. It came and required some tech support to get it installed and working. Talked to two people within 40 minutes and got it working immediately. Amazing... See more
Company replied
This is my first sauna purchase with Redwood outdoors, it was very simple. Shipping arrived on a massive pallet via FedEx, everything was very well packed and nothing internally was damaged. All ins... See more
Company replied
Verified
The design was amazing it was so easy to put together because of the thoughtful way everything was made. The packaging was exceptional the whole process to put our 4 person cabin to 5 hours and zero f... See more
Company replied
Verified
The sauna itself is great. The customer ordering experience was a little disappointing. There was mentions of 4-5 month lead times so I ordered in early July so I would have sauna for winter. I receiv... See more
Company replied
Verified
Jarod was professional and so helpful and supportive. He got right back to us and made all the difference in our experience. Thank you!
Company replied
Verified
Products still standing at 100% 4years later. . Customer service is always there for you
Company replied
Verified
When I called in, I got a knowledgeable person who was eager to help me (not just sell me). He told me to go to the showroom in Seattle and I did and I had an amazing experience there as well. We end... See more
Company replied
The Redwood products were delivered as scheduled and they have completely lived up to their promise. I have the portable as well as the solid cold plunge tub which gives me the opportunity to use one... See more
Company replied
Very satisfied in Tennessee - We purchased our Cove 3 person Sauna in December 2024. We use it at least 3 times a week. The assembly was a breeze. Recently I was involved in a motorcycle accident th... See more
Company replied
Your staff was outstanding. I live in rural Oregon..Delivery was on time. Everything in the kit was there. Friend and myself put it together (barrel) in 4 hours counting pizza break. Works wo... See more
Company replied
The people of Redwood Outdoors made my experience great. Everyone, and I mean everyone I dealt with at Redwood Outdoors went way out of their way for me. From Nick to Cooper to Jordan to S... See more
Company replied
Redwood has so many options available and thus far, we have zero issues that weren’t related to something we did wrong in the build phase. We were fortunate to be able to visit the showroom and the s... See more
Company replied
Invited
The care and concern by the Redwood Team was exceptional. The quality of the products were also terrific and good value. I am totally hooked on frequent saunas now and feel like it contributes to he... See more
Company replied
Redwood outdoors was the second internal sauna that I purchased, and is by far away the better of the two models. The quality of the construction is excellent, the instructions to assemble very clear,... See more
Company replied
Verified
The Redwood product itself is beautiful! But please note that it is really difficult to get it delivered to you and then set up. Both our cold plunge and our millions of pieces of the sauna came on a... See more
Company replied
I’ve had my sauna for a few months now and I absolutely love it. It’s exactly what I wanted and has changed my life. Redwood Outdoors was great to deal with and I’d definitely recommend them and their... See more
Company replied
I bought the mini cube sauna and I absolutely love it. I purchased the cube and once it was delivered built it in one day. Other than needing help to lift the front and rear panels it was a one pers... See more
Company replied
It was fun building it and the only pain in the rear was waiting on the Electrician to come convert it to 220V. I’ve never even been able to breathe out of both of my nostrils at the same time and th... See more
Company replied
Verified
We had a great experience, and are loving our new sauna!!!! Customer service was top notch.
Company replied
Invited
Superb customer service. We had a heater issue and the gang at Redwood came through with support and advice. Could not ask for more.
Company replied
Verified
Once again, Reggie with all the info we needed! I always know if we have questions about our sauna units, the customer service team will be there every step of the way. Thank you Reggie!
Company replied
Verified
Great customer experience. I bought the extra wide 6 person barrel sauna. Couldn’t be happier. Redwood Outdoors did a great job!
Company replied
We ordered the 6 person barrel sauna and it is absolutely wonderful. All the staff at Redwood are incredibly responsive and so so helpful, we will be purchasing a 6 person Cedar Cube and a Barrel Cold... See more
Company replied
Verified
Quality product. Customer support was great. Expensive. I would buy again…
Company replied
We have enjoyed the sauna and cold plunge. They both sit under our deck with a lookout to our pond and swimming pool. We have a backyard vacation spot in the winter and summer months.
Company replied
Verified
Great customer service! High quality. Loving the sauna.
Company replied
Verified
The entire team went above and beyond helping me! Building the sauna was easy but great to have questions answered quickly
Company replied
Verified
Great product, works well, so far had great customer service as well.
Company replied
Verified
Great customer service. I’m loving my sauna!
Company replied
Verified
Great customer service and high quality sauna !
Company replied
Company details
- #10 of 12 best companies in Sauna Store
- #4 of 6 best companies in Hot Tub Store
Written by the company
At Redwood Outdoors, our purpose is clear: we’re here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing — whether you’re deep in the mountains, by the coast, or right in the city. We design and deliver high-quality outdoor wellness products — from traditional barrel saunas to modern cold plunge tubs — built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door. But we’re more than just product people — we’re sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And we’re here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond. Thousands of customers have already joined the Redwood Outdoors community — building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us. So if you’re looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first — you’re in the right place.
Contact info
20730 72nd Ave S, 98032, Kent, United States
- (800)567-8036
- support@redwoodoutdoors.com
- redwoodoutdoors.com
4.1
Great
85 reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
Verified
Super frustrating experience - stay away
Super frustrating experience. I have been trying to get my sauna and cold plunge to work for weeks, and I'm at a loss. Customer support tried to help (sort of - they're not easy to get hold of), but they're just guessing. The operating manual for the Harvia heater are really poor, and the cold plunge doesn't come with any manual at all. I would return everything if I could, but how do you return a fully assembled sauna and cold plunge?
September 15, 2025
Reply from Redwood Outdoors
It’s great to hear that your sauna heater and cold plunge are both up and running — that’s wonderful news! Thank you for sharing your feedback regarding the Wi-Fi connection with your heater. I’ll make sure this information is passed along to our internal team for further review and improvement.
I sincerely apologize for any inconvenience this issue may have caused. Hopefully, your first sauna and plunge sessions will make this a distant memory and allow you to fully enjoy your new setup.
Our Manager of Customer Support will also be reaching out in case you’d like to share any additional thoughts or feedback. Congratulations on your purchase — we hope this marks the beginning of your very own backyard oasis.
Verified
Excellent customer service
Excellent customer service. I bought a two-person cube sauna, and the rocks for the heater were lost by FedEx. Without hesitation, they sent a new box so that I could get my sauna up and running ASAP!
September 12, 2025
Reply from Redwood Outdoors
Thank you so much for sharing your experience! We’re thrilled to hear our team was able to get those heater rocks replaced quickly so you could start enjoying your new cube sauna right away. We truly appreciate your kind words and wish you many relaxing sessions ahead!
Verified
Pick up was convenient
Pick up was convenient. Also we had several pieces that were damaged and were replaced fairly quickly. Great customer service.
September 10, 2025
Reply from Redwood Outdoors
Thank you for your feedback! We’re glad to hear pickup was smooth and that our team was able to get your replacement pieces to you quickly. We appreciate your kind words about our customer service and hope you’re now enjoying your sauna to the fullest!
Verified
Reply from Redwood Outdoors
Thank you for the wonderful feedback! We’re so happy to hear you’re loving your sauna and enjoyed working with our customer service team. Here’s to many more relaxing sessions ahead!
Verified
Great customer service and products
Products still standing at 100% 4years later. . Customer service is always there for you
September 16, 2025
Reply from Redwood Outdoors
Thank you so much for your continued support! We’re thrilled to hear your sauna is still going strong after four years and that our customer service team has been there when you’ve needed us. We truly appreciate you being part of the Redwood Outdoors family!
Verified
I am very happy with my sauna!
I am very happy with my sauna and the customer service support provided. The kit was large and a bit overwhelming, but the instructions were very easy to follow. I had a board split when I was drilling, and they overnighted a new board immediately. If you are looking to purchase a sauna kit, I recommed Redwood Outdoors!
October 7, 2025
Reply from Redwood Outdoors
Thank you so much for sharing your experience! We’re thrilled to hear that you’re enjoying your sauna and that our team was able to support you promptly. We completely understand that our kits can feel a bit overwhelming at first, so we’re glad the instructions made the process easier.
It’s great to hear that the replacement board arrived quickly and helped keep your project on track. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your feedback.
Enjoy your sauna, and we hope it brings you many relaxing moments!
Verified
Prompt service for failed door hinge
I called about the failure of the hinges on my sauna door. This was the second time they failed. The person on the other line promised to send me a redesigned hinge (bigger and stronger) and he did. I installed the hinge and it is stronger.
September 5, 2025
Reply from Redwood Outdoors
Thank you for sharing your experience! We’re sorry to hear you had trouble with the original hinges but are glad our team was able to get the redesigned version to you quickly. We appreciate your patience and feedback — it helps us continue improving our products. Wishing you many more relaxing sauna sessions ahead!
Verified
Jarod was professional and so helpful…
Jarod was professional and so helpful and supportive. He got right back to us and made all the difference in our experience. Thank you!
September 5, 2025
Reply from Redwood Outdoors
Thank you so much for your kind words! We’re thrilled to hear that Jared made such a positive difference in your experience. We’ll be sure to share your feedback with him — he’ll be delighted to know his support was appreciated! Enjoy your sauna time and let us know if you ever need anything!
Verified
Room for improvement: customer service and roof design
Showroom did not seem completely knowledgeable about product details, had to verify some info given with other sources. Purchased vent cover because staff told us the sauna didn’t come with one, but it did. Turned off by time-pressure discount offered only on first visit (despite transparency of only wanting to discuss with electrician first), so plan showroom visits accordingly unless ready to purchase same day. Frustrated with shipping days which may be beyond control but delivery estimates were not accurate and there have not been proactive updates about timeline, we have had to consistently reach out to customer service for info. Meanwhile we get numerous promotional emails. Sauna build was relatively simple, but instructions for distance between bench supports could have been more clear. Do not trust the integrity of the asphalt sheet for roof. It cracked in several places when trying to unroll. Delay of heater (still not received, still no known delivery date) puts sauna at risk of moisture build up as we enter rainy season. Looking forward to being able to use the sauna (purchased ~ 2 months ago)
September 5, 2025
Reply from Redwood Outdoors
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about the challenges you experienced with your showroom visit, delivery timeline, and heater delay. That’s not the experience we want for our customers, and your comments will help us improve communication and product guidance moving forward.
We’re glad to hear that your sauna build went smoothly overall, and we appreciate your patience as we work to get your heater delivered as quickly as possible. Our team will follow up to ensure you have an updated delivery date and to help resolve any remaining concerns. We appreciate your understanding and look forward to hearing that you’re fully enjoying your sauna soon.
Verified
Quality product.
Quality product.
Customer support was great.
Expensive.
I would buy again…
August 27, 2025
Reply from Redwood Outdoors
Thank you for your honest feedback! We’re happy to hear you’re enjoying the quality of your sauna and had a great experience with our support team. We understand it’s an investment, and we’re glad to know you’d choose us again. Wishing you many more relaxing sessions ahead!
Verified
Great experience and happy withe the product
The customer service experience was great with this purchase. The heater was a little delayed but Jordan kept me informed and updated as the process moved along. Jordan's response time was also super quick which was helpful.
I purchased the garden 8 person sauna with the Harvia Virta heater. The heater works great and the wireless options with the app make it super convenient. I regularly schedule sessions in the app so the sauna turns on automatically. Overall I'm very pleased with my purchase and would recommend redwood outdoors to anyone looking for a sauna.
July 8, 2025
Reply from Redwood Outdoors
Thank you for sharing such thoughtful feedback! We’re so glad to hear Jordan kept you updated and that your sauna setup with the Harvia Virta heater is working out so well. The wireless scheduling is definitely a game-changer for convenience, and it’s wonderful to know you’re making the most of it. We truly appreciate your recommendation and wish you many years of relaxation and enjoyment in your Garden sauna!
Verified
Great customer service and high quality…
Great customer service and high quality sauna !
September 3, 2025
Reply from Redwood Outdoors
Thank you for sharing your feedback! We’re delighted to hear you’re enjoying the quality of your sauna and had a great experience with our customer service. Cheers to many relaxing sessions ahead!
Verified
We had a great experience
We had a great experience, and are loving our new sauna!!!! Customer service was top notch.
August 18, 2025
Reply from Redwood Outdoors
We’re so glad to hear you had a great experience and are loving your new sauna! Thank you for your kind words about our customer service—it means a lot to our team. Here’s to many years of relaxation and enjoyment!
Verified
Reply from Redwood Outdoors
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying your sauna and had a great experience with our team. Wishing you many relaxing and rejuvenating moments ahead!
Verified
Very hard to assemble + my heater…
Very hard to assemble + my heater failed and didn’t have electronics that worked. Prepare to spend a lot of money on electricians as it is next level. I’ve spent $2k on electricians so far just to discover that the product is failing.
August 18, 2025
Reply from Redwood Outdoors
Thank you for sharing your experience with us. We understand how frustrating it must be to run into challenges with both assembly and your heater setup, especially after the additional costs you’ve incurred.
We see that you are already working with our customer support team on this matter, and please rest assured that Redwood Outdoors stands behind our products. If it is determined that the equipment is indeed faulty, we will of course take action and make it right. To reach that point, we do need your cooperation in completing the necessary troubleshooting steps so we can accurately diagnose whether the issue stems from the product itself or from factors such as installation.
We truly appreciate your patience as we work through this process with you and will do everything we can to get to the bottom of your concerns as quickly as possible.
Verified
This is a big expensive purchase
This is a big expensive purchase. Constant problems with my rather simple order. On a large purchase like this the seller should really not create this many issues. I was given a free heater fence to try and make up for it, but I paid an electrician to be here to install the heater, but the heater was forgotten in the shipment, as were the accessories I had to call and ask to be shipped because they were forgotten.
August 18, 2025
Reply from Redwood Outdoors
We appreciate you bringing your concerns to our attention. At Redwood Outdoors, we are dedicated to providing high-quality products and exceptional service, and we deeply regret that your experience fell short of these standards.
Your feedback is invaluable to us, and we are committed to resolving your concerns and exceeding your expectations in the future. Or Manager of Customer Support will be in touch to go over these details in person. Thank you for allowing us the chance to make things right.
Verified
Reply from Redwood Outdoors
Tristan- Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your product and that our customer service team has been able to support you. We truly appreciate your feedback and look forward to continuing to provide you with a great experience.
Verified
My chiller developed a problem about 3…
My chiller developed a problem about 3 months past the warranty. I sent it back to Redwood Outdoors and expected a fight as I felt the chiller should not have developed problems so soon. The repairs were completed and they did cover it under warranty. In addition while in shipment back to me, FedEX damaged my chiller. Again, Redwood Outdoors handled it to my complete satisfaction. Serah was wonderful in helping every step of the way. Very pleased with this company and their customer service.
July 23, 2025
Reply from Redwood Outdoors
Thank you so much for taking the time to share your experience. We completely understand how frustrating it can be when something goes wrong just outside the warranty period, and we’re truly sorry for the inconvenience you faced.
That said, we’re so glad we could make things right and that our team — especially Serah — was able to support you throughout the process. We also appreciate your patience as we worked through the unexpected shipping damage with FedEx. Your satisfaction means everything to us, and your kind words reaffirm our commitment to standing by our customers.
Thanks again for your trust in Redwood Outdoors — we’re grateful to have you as part of our community!
Pricing Mistake
Purchased a sauna heater from them and they cancelled 3 days later due to a wrong price...How is it my fault that you priced your product wrong? Now I don't have a heater.
August 28, 2025
Unprompted review
Reply from Redwood Outdoors
Cody- Thank you for your recent order and for taking the time to share your feedback. I want to sincerely apologize for the inconvenience and frustration caused by the cancellation of your order.
I did try to reach out by phone to explain the situation directly, but unfortunately wasn’t able to connect. The cancellation was due to a pricing error on the sauna heater listing, which we corrected as soon as it was identified. I completely understand how disappointing it is to have an order canceled unexpectedly, especially when it’s due to an issue on our end.
Please know that this wasn’t your fault, and we take full responsibility for the error. While we were unable to fulfill the order at the incorrect price, I’d be happy to personally assist you in finding a comparable unit or offer a discount on the purchase of the heater if you are still interested.
I sent an email and left a voicemail message and I hope we can continue our conversation.
Again, I truly apologize for the experience and hope we can make it right.
Verified
Products are gorgeous but very hard to get off truck and assemble
The Redwood product itself is beautiful! But please note that it is really difficult to get it delivered to you and then set up. Both our cold plunge and our millions of pieces of the sauna came on a truck with a very kind driver who had no way to get either of them off of his truck. We ended up having to pay for help to get each of them off the truck. The cold plunge comes mostly set up, but still required some work. In order to get the sauna put together and set up, it took our guy 2.5 days working on it for more than a full working day. I don't feel this was adequately communicated to us, but otherwise they were nice to work with and the products are truly beautiful and thus far working well.
July 10, 2025
Reply from Redwood Outdoors
Hi Megan,
Thank you so much for taking the time to share your feedback. We're truly glad to hear that you find the Redwood products beautiful and that they’re working well for you so far.
We’re very sorry to learn about the challenges you faced during delivery and setup. Your experience with the truck driver and the effort required to unload and assemble both the cold plunge and sauna is not the level of ease we aim to provide. We understand how frustrating it must have been to arrange additional help and spend significant time on setup without clear guidance upfront.
Your comments are incredibly valuable, and we’re actively working to improve our communication around delivery logistics and assembly expectations. We want every customer to feel fully informed and supported throughout their Redwood Outdoors experience.
If there’s anything more we can do to assist or make things right, please don’t hesitate to reach out. We appreciate your kind words about our team and products, and we’re committed to making your experience even better moving forward.
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