Verified
Parts for an older spa were not available on their site but they contacted the manufacturer and sourced the part for me. That's above and beyond and demonstrates their dedication to service. Than... See more
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Verified
We are very happy with our hot tub! I purchased over the phone because as a first time pool/tub owner, we had a lot of questions. The customer service rep was extremely helpful and patiently answered... See more
Company replied
Verified
Their costumer service representatives are easy to communicate with, knowledgeable and very friendly. I spoke with Hannah over the phone and she offered me a special gift with my purchase. We still... See more
Company replied
Verified
Spoke to Hanna. She was very helpful and suggested a 4 month package for our hot tub- which we purchase from you. She also solved the problem for us that not all of the jets were working. It was as si... See more
Company details
- #2 of 6 best companies in Hot Tub Store
- #24 of 84 best companies in Home Goods Store
- #5 of 12 best companies in Sauna Store
- #2 of 4 best companies in Spa
- #2 of 3 best companies in Spa Garden
- #13 of 30 best companies in Wellness Center
Written by the company
We believe that connecting with you is at the heart of what makes our business successful. To build our communication with you, we offer Customer Care Experts Ready to Serve You; Live Chat, Phone, and Email Accessibility; and Quality Service beyond the “Big Box” retailer. With over 20 years in the hot tub industry, we’re honored to share our knowledge with you. We are happy to help you with Preparing for Hot Tub Ownership, Selecting your Hot Tub, and Caring for your Spa Water.
Build your Backyard Oasis
Written by the company
- Online Hot Tub Shopping made Quick and Easy
- Lifesmart Outlet is dedicated to providing customer service above and beyond the "Big Box" retailers. With over 20 years in the hot tub industry, we’re honored to share our knowledge with you. Lifesmart Hot Tubs provide an amazing value for luxury relaxation in your very own backyard, and our online shopping experience is built to be quick and easy for any experience level.
Our shipping promise
Free shipping on all Lifesmart Hot Tubs
Get free shipping straight to your door. Browse and pay right online and have your hot tub delivered to your home, rather than going through the trouble of a trip to the showroom.
Contact info
4.6
Excellent
274 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
Verified
Awesome service
Parts for an older spa were not available on their site but they contacted the manufacturer and sourced the part for me. That's above and beyond and demonstrates their dedication to service.
Thank you for the extra effort. Will always use these guys for my parts.
5 stars for sure. Yall earned it.
October 17, 2025
Verified
He made it simple and easy to purchase
October 16, 2025
Verified
The person I talk to was knowledgeable
The person I talk to was knowledgeable, helpful, polite, and understood. Exactly what I wanted and needed. Experience was great.
September 22, 2025
Verified
Spoke to Hanna
Spoke to Hanna. She was very helpful and suggested a 4 month package for our hot tub- which we purchase from you. She also solved the problem for us that not all of the jets were working. It was as simple as knowing how to use the diverter knob. Thanks!
October 10, 2025
Verified
Every one has been so helpful and…
Every one has been so helpful and quickly responded. Great customer service
October 9, 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Verified
I was very impressed with customer…
I was very impressed with customer service and delivery.
August 24, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Verified
We are very happy with our hot tub!
We are very happy with our hot tub! I purchased over the phone because as a first time pool/tub owner, we had a lot of questions. The customer service rep was extremely helpful and patiently answered all of my questions!
August 23, 2025
Reply from Lifesmart Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com
Verified
Charity was very knowledgeable and helpful, it was a very pleasant experience.
Charity was very knowledgeable
October 8, 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Charity is so great to talk to, and I am glad you connected with her!
Verified
customer service was amazing
customer service was amazing , very knowledgeable reps , very easy to purchase highly recommend .
October 6, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Verified
I have had nothing but great service.
August 19, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Verified
Exceptional customer service!!
I made several calls as I was making my decision to buy, and the customer service agents were exceptional. I was confident in their knowledge of the product I purchased...very pleasant experience all the way around!
October 2, 2025
Reply from Lifesmart Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com
Verified
Helpful in choice of filter
Helpful in choice of filter, price and billing info presented so process and billing clear.
September 22, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Verified
Mike was very helpful and gave me…
Mike was very helpful and gave me useful information.
I'm glad I bought this Hot tub as it works great for my arthritis.
September 22, 2025
Reply from Lifesmart Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com
Verified
Dan was very helpful and friendly.
September 17, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great...and we agree that Dan is one of the best!
Verified
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & we are glad to be hear when you need us!
Verified
Their costumer service representatives…
Their costumer service representatives are easy to communicate with, knowledgeable and very friendly.
I spoke with Hannah over the phone and she offered me a special gift with my purchase. We still haven’t received out hot tub yet but looking forward to it!
September 17, 2025
Reply from Lifesmart Outlet
We’re so happy to hear that you had a great experience with us & we hope that your new hot tub equally meets your expectations! We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com
Verified
Was the smoothest transaction I ever…
Was the smoothest transaction I ever made everything went great and Amy was very professional. Thank you
September 15, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Verified
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Verified
Everything went smooth
Everything went smooth, delivery was exactly as scheduled, tub works great instructions were good
July 21, 2025
Reply from Lifesmart Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com
Lifesmart customer service was the…
Lifesmart customer service was the worst I have ever experienced. They would not send someone out to repair our hot tub, finally after sever calls and a couple of weeks they finally did. The repair company said it could be two things and fixed one of them, the hot tub still didn't work correctly. So call the manufacturer again and they said would not send anyone out to repair it. They basically told me to return if we weren't happy with it, a couple days later it started to leak so we returned it. Don't recommend anyone to buy a lifesmart hot tub! 😡
August 11, 2025
Unprompted review
Reply from Lifesmart Outlet
I do apologize for your experience, but I do not think this was our company at all. Your name is not in our system at all, nor do we have any communication with anyone by your last name.
We are spa specialists, though, so if we can help, we are glad to try. We work with a lot of spa manufacturers, and the manufacturer of Lifesmart tubs is the best for customer service and standing behind their product of all of them.
Perhaps you had some miscommunications, so we would be glad to help you connect with the manufacturer and/or troubleshoot your issues...just give us a call or send us a note!
Thanks, the LifesmartOutlet.com Team
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