This is a big expensive purchase
This is a big expensive purchase. Constant problems with my rather simple order. On a large purchase like this the seller should really not create this many issues. I was given a free heater fence to try and make up for it, but I paid an electrician to be here to install the heater, but the heater was forgotten in the shipment, as were the accessories I had to call and ask to be shipped because they were forgotten.
Reply from Redwood Outdoors
We appreciate you bringing your concerns to our attention. At Redwood Outdoors, we are dedicated to providing high-quality products and exceptional service, and we deeply regret that your experience fell short of these standards.
Your feedback is invaluable to us, and we are committed to resolving your concerns and exceeding your expectations in the future. Or Manager of Customer Support will be in touch to go over these details in person. Thank you for allowing us the chance to make things right.