Thank you for sharing your experience with us. We understand how frustrating it must be to run into challenges with both assembly and your heater setup, especially after the additional costs you’ve incurred.

We see that you are already working with our customer support team on this matter, and please rest assured that Redwood Outdoors stands behind our products. If it is determined that the equipment is indeed faulty, we will of course take action and make it right. To reach that point, we do need your cooperation in completing the necessary troubleshooting steps so we can accurately diagnose whether the issue stems from the product itself or from factors such as installation.

We truly appreciate your patience as we work through this process with you and will do everything we can to get to the bottom of your concerns as quickly as possible.