Prompt service for failed door hinge
I called about the failure of the hinges on my sauna door. This was the second time they failed. The person on the other line promised to send me a redesigned hinge (bigger and stronger) and he did. I installed the hinge and it is stronger.
September 5, 2025
Reply from Redwood Outdoors
Thank you for sharing your experience! We’re sorry to hear you had trouble with the original hinges but are glad our team was able to get the redesigned version to you quickly. We appreciate your patience and feedback — it helps us continue improving our products. Wishing you many more relaxing sauna sessions ahead!
