United Kingdom
Review of Osprey Europe
Terrible customer service. I was sent the wrong bag (their mistake) . It arrived without a packing slip . There’s no phone number so you have to email. This takes 3-5 days for them to reply. They then said they would send details for the bag to be picked up again nothing . 3 weeks down the line I’ve still got the wrong bag with no refund and no way of returning the bag . An absolute nightmare to get hold of anyone. 😡😡😡😡
Review of Osprey Europe
Absolutely unacceptable. Wrong bag delivered and zero customer support to fix it. No phone number, no delivery note in the package, and the only option is to email and then wait 3–5 days for a reply. Ridiculous and unprofessional.
Review of Housing Units
Bought a gorgeous table only recently. 2 men delivered it . I wear a patch over one eye as had it removed due to cancer . As the men entered my house to deliver my table . One of the men thought it was funny to say “ is it pirate day today “ . Not professional and very hurtful. I told him I had cancer . He then tried to back pedal . Too late I’m afraid damage done 😡😡
Reply from Housing Units
Hi Deborah,
Thank you for taking the time to share your experience, and please accept our sincere apologies for the comment made during your delivery. We are truly sorry for the hurt and upset this has caused you.
The remark was made in a misguided attempt at being jovial, without considering the possible impact, and we fully recognize that this was both inappropriate and unprofessional. This matter is being addressed internally with the delivery team to ensure it does not happen again.
We greatly value your custom and the trust you place in us, and, regrettably, your experience was marred in this way. Please rest assured we take this very seriously and will use this as an important reminder to uphold the highest standards of respect and sensitivity at all times.
Kind Regards
Team HU
Review of Morrisons Supermarkets
Terrible customer service. Filled my trolley with a week’s worth of shopping. Unloaded my shopping onto the manned tills conveyer belt . The staff member watched me unload my shopping. As she was about to scan my first item she then said” sorry till system has a glitch and we can’t give you any offers” . Half my shopping I only picked up because it had offers on . Why wasn’t I told earlier? Why wasn’t a member of staff stood at the doors telling you the systems were down so no offers could be utilised??? Anyway by this time I couldn’t e bothered going and doing another shop so spent over £100 . Which should realistically be about £85 with the offers . I complained to customer services online and they put points on my Morrisons card . I don’t want points I want the extra money back that I should have had initially 😡😡😡😡😡
Reply from Morrisons Supermarkets
Hello Deborah, thanks for sharing your review. We're sorry for the frustration caused during your recent visit. Our More Card system was experiencing a known issue at the time, which has now been resolved. Regarding the missed offers, we've added points to your More Card equivalent to the price difference. We appreciate your patience and thank you for bringing this to our attention. - Harsh
Review of Roman.co.uk
Review of webuyanycar
Michael dealt with us at the leigh branch and was really helpful and efficient. Gave us a good price and had great empathy with my elderly very deaf dad .
Review of RefurbishedPhones4Uganda
Reply from RefurbishedPhones4Uganda
Dear Deborah,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Review of Patisserie Valerie
Delivered on time . Perfect cake tasted as good as it looked can’t fault it . Would definitely order one from them again
Review of SelectSpecs.com
Excellent service didn’t wait long for specs and perfect when arrived
Review of O2 Recycle
Great service and price as said . Easy transaction
Review of DoYouSpain.com
Get you to pay for insurance online before you go which isn’t worth the paper it’s written on. Then on arrival you have to purchase another insurance at extortionate price. Con artists just out to rip you off.
The reply Andrea from DoYouSpain has made makes no sense at all. Do not purchase their insurance online before you go ... it’s useless. They will make you purchase their extortion insurance on arrival. Choose another car hire firm .
Andrea I already replied to DoYouSpain with my ref no and got no response at all and help@doyouspain is a email address that does not exist. Throws your mail straight back at you . Con artists as I said before.
Reply from DoYouSpain.com
Hello Deborah,
I can guarantee you that the insurance we offer in our website is completely valid. It is a private insurance that refunds you any damage you might have paid when returning your rental car. You just have to leave a deposit with the credit card of the main driver, as you can see in the terms and conditions shown during the whole booking process.
If you have more doubts, please, send me an email to help@doyouspain.com with your reference number and I will help you.
Thank you,
Andrea from DoYouSpain
