Consumer

I ordered a bag directly from Osprey UK and delivery was fairly quick, however the package contained two bags both completely different from the one that I had ordered. I emailed the customer service address recommended on their website and 10 days later have still not received a response. It is impossible to contact them by telephone. They have no chat system and all that is left to me now is to complain to my credit card company. Truly the worst customer service experience I’ve had in many years.

I’m sure this method of getting a dog sitter can work well for people in popular tourist destinations but our experience so far has been poor. We had six people applying to sit but three had applied but knew they were already sitting elsewhere on some of the dates we had specified. One had young children, which was not a good match with our dog and the remaining two had no reviews, so we couldn’t assess their suitability. So we didn’t get a sitter.

The real problem is that you pay, in the UK, £199 with, on the surface, a promised refund if you can’t find a sitter, but when I enquired about a refund I was told it was only available if nobody applied. This is completely useless given the people who applied in our case and what is there to stop Trusted Housesitters having its own profiles to make applications and thus prevent refunds. It is not transparent in the slightest.

The best of the budget airlines. Good included baggage allowance.