PTW and LKW

We are big fans of Osprey products but this review is regarding their customer service and specifically Carly, the customer service agent I dealt with.
I was given a discount code to use with an on line order but then forgot to enter it when checking out. So I contacted Osprey customer service to see if anything could be done. Carly responded within a day and said no problem, they would process a refund for the discount once the product I purchased had shipped which all happened within a couple of days. Helpful, clear and efficient. Thank you Carly.