AT

Abbie Taylor

United Kingdom

Reviews

Review of Osprey Europe


Rated 5 out of 5 stars

Quick customer service and speaking to a real assistant.

I had ordered two separate orders and didn’t want to pay for return postage twice so I emailed customer service (Carly) and she made it clear that it was okay to do this as long as I put both return forms into the package. Unfortunately a little error occurred during the refund process and only half of my return was refunded but again Carly sorted this issue out within around 1 hour of my email. Brilliant customer service.

July 30, 2025
Unprompted review

Reply from Osprey Europe

Hi Abbie, thanks for taking the time to leave this lovely feedback! really pleased to hear that you had such a positive experience with us. :) - Alicia @ Osprey