Verified
Great product range but expensive delivery service. Generally pleased with my door too, but its much more lightweight and flimsy, which is very surprising being a glazed door. Looked to order another... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
Setting up an account was really easy, as was ordering and the delivery time was really good from the other side of Britain. Fantastic! Thanks again
Company replied
Verified
Leaders Floors/Trade , as a company, can be a little bit ' hit or miss', mainly due to being unable to get them to answer calls....but another time they'll answer swiftly and obligingly. After a fair... See more
Company replied
Verified
This is the 2nd time we have bought doors for a property renovation. The price is really competitive even with delivery costs. Delivery has various option & is a good service. The doors are good quali... See more
Company replied
Very happy with our experience with Leader Doors. We have an issue with something out of stock and they managed to find some for us so we could get our project underway. Delivery was also super fast
Company replied
Leader trade was very proactive. As soon as I completed the Trade application form, they called me (Tony), told me stock availability and arranged the order very swiftly and smoothly. Very pleasant... See more
Company replied
It's early days into my experience with Leader Doors, but so far, I am delighted. The doors I bought were competitively priced, but the outstanding part so far is the customer service.... See more
Company replied
Verified
Always offer me great prices, my account guy Stuart helps me out when I need stuff sorting and doesn’t try and constantly sell me things like other well known companies. Probably deserves a bonus. Ove... See more
Company replied
Verified
Great quality of the products, and service, we have purchased several doors from Leader Trade, and barn door tracks, the products are always first class.
Company replied
The delivery person - Elias - was super helpful. There was a lot of old snow on my road and as he had got stuck on a similar road the day before, he was reluctant to drive down the hill. But instead... See more
Verified
From opening my trade account to placing my order for a sample Then ordering the product needed for the job. Allways informed of the progress Even got a message to say delivery was a hour away Grea... See more
This is the second time Jamie s has delivered to us. On both occasions he has been prompt very helpful and so pleasant. It’s so lovely to get a delivery man that’s not grumpy and literally dumps the d... See more
Fast and friendly customer service, always the most competitive prices with LD and the delivery times are also fast. Trade account easy to use too.
Company replied
Verified
Was sold a product and paid for 48hr delivery. Waited in for delivery which an email said was dispatched but did not arrive. Queried with sales and was told that the product was not available!! Bee a... See more
Company replied
Staff were really helpful with my order and making amendments. Doors of a good quality and as described on the website. Still to check them all over for any issues. Delivery was excellent - good com... See more
Ordered 5 doors (LT1465B2B) with Leadertrade to the Scottish countryside and it arrived a couple of working days later. Great prices, great stock, easy to deal with, delivery guy was fantastic,... See more
These timber boards are great and delivery was well organised , my only question is that these boards arrived without any protection just cling film if they had been damaged they would have gone back... See more
Verified
Ordered B rated oak doors "minor imperfections" thinking "I'll risk it" and expecting to have to do a bit of work to get them up to standard. They're almost pristine. Would absolutely "risk it" again.... See more
Verified
Ordered pine board, wood isn't bad quality not the best though, bit of a twist in it but for what I'm doing with it will be fine, but the delivery was bad, a week late after I took time off work to t... See more
Company replied
Jamie S provided a great delivery service. Called us 20 minutes prior to arrival. Carefully placed the heavy boxes in our prepared area and was generally very polite, positive and helpful. Thanks.
Company replied
Verified
I ordered doors from their website which was simple to do. I knew how much the delivery was going to be from the outset so no nasty surprises further down the line. Company kept me informed regardi... See more
Verified
Stuart really helped with my order and offered me full advice and service great trade professional service
Company replied
honestly no idea what the bad reviews are for! all delivered what we ordered and within the estimated timeframe we were given. The delivery driver was amazing he carefully checked all our order to e... See more
Verified
The order was sent on time and with no issues, the product doesn't really look like the one in the website as it has double amount of vertical / horizontal grooves, but it still suits my design so I d... See more
Fabulous door, especially as they were delivered by the charming Devonian Dave. The gentle giant even put them into the drawing room for me (74), without a murmur especially as the big ones were 52 ki... See more
Company replied
I purchased some beautiful doors recently that were reduced in price the next day. I phoned up to ask if Leaders would honour the new price and refund the difference. I spoke with a helpful and pleasa... See more
Company replied
Verified
The product was good and the delivery came when i was informed it would but I'm scoring this as a 3 star because of delivery. I bought the product online and it was not until i completed the purchas... See more
Company replied
Verified
In nutshell ,delivered on time as specified. Driver called me before so I could prepare. Item as good as was expected. But delivery fee is way to much. Even had to wait 2 weeks, for earlier delivery d... See more
Verified
Another great deal with very reasonable delivery, B-grade oak veneer doors had very little wrong with them. Light sand here and there, coat of oil and look great. Brilliant & affordable upgrade for th... See more
Very competitive pricing. Ordered a B grade door which appears to have minimal surface defects, barely noticeable. Enabled me to purchase a hardwood door for my shed for the same price or less than a... See more
Company replied
The delivery driver James kept me posted on my order and arrived exactly when he said he would. Helped me load it into an awkward space which was extremely helpful
Exceeded my expectations - I ordered Oak worktops to clad a staircase. The wood was pristine and I’m still chuffed at the value. I opted to collect from the Coventry depot. Fantastic service and they... See more
Easy to use website which calculates the floor area for you so you know exactly what to order. My order which was in stock took just 7 days to be delivered, and the delivery guy was very helpful and p... See more
2nd time using the company for home imrovement materials, as a former craftsman I'm pleasantly surprised again. Really good company to deal with and get a great deal from, can't fault them. Thanks aga... See more
These are an additional set of doors that we have had. Real quality product and look great when fitted. Ordering process straight forward. Delivery prompt and friendly. Well pleased.
Company replied
Verified
Order arrived well packed and quickly (delivery was expensive though). All items arrived (didn't expect to receive 2 items in 1 box, did panic when I seen only 3 boxes on truck, ordered 6 items). Over... See more
Second time purchasing pine boards and again the quality is fantastic. The delivery experience was perfect. The driver, Lee Jackson, was amazing. Kept us up to date with our delivery window and was... See more
Verified
Easy order process, good stock and decent prices. Delivery offered was quick but pricey. Arrived as promised and well packed, kept up to date with delivery. Had a little panic when delivery arrived,... See more
Verified
The item was exactly as described. I've ordered twice now and both times it's been a very easy purchase with good quality products at great prices and prompt delivery. Highly recommended.
Company replied
Verified
Bought 5 packs of the hickory laminate for our kitchen, and it looks great with the high gloss shine,even the chap who laid it couldn't believe it when he saw the finished floor. (The high gloss)
Company replied
Stuart was so helpful. Responded quickly to our enquiry and answered our questions. Refreshing to find such great customer service when you find companies online as I did here.
Company replied
Doors look fabulous, really happy with them and the delivery was excellent, bang on time 😊👍 especially as I had to come out of work to get them. Will definitely order from them again.
Company replied
Verified
The oak top was lovely apart from it had very little packaging a few nasty marks nothing that MGMB camper conversion couldn’t sort
Company replied
Verified
Delivery info 100% accurate. You could see the delivery on route to me. Pine board was not damaged. Would certainly purchase from them again.
Company replied
Verified
The door is spot on but they charge a fortune for delivery unless you go for eco delivery but then you have to wait 6 weeks...really let yourselves down 2 weeks would be more like it....
Company replied
Great customer service, fast delivery and any issues are resolved very quickly.
Company replied
Verified
what can I say…..still the best flooring supplier out there. Great team to deal with in the office.
Company replied
Stuart was really attentive; he bent a kwards to accommodate us and kept his calm when the order process was not running smoothly. Stuart is more than welcome to come to my guesthouse
Company replied
Verified
Its been very easy to do business with leader, from start to finish i was kept in the loop regarding delivery , the doors were superb and as described. I would certainly use them again in the future... See more
Company replied
Verified
I find leader trade go above and beyond for their customers and I haven't even bought anything yet. I requested a sample which was the best sample I've received out of all the shops I've been looking... See more
Company replied
Company details
About leadertrade.com
Written by the company
Leader Trade is a leading distributor of high quality products for the home and trade.
We strive to bring new products and innovative designs to the UK market first, and why our unmatched service is welcomed all around the UK. At the very heart of Leader Trade's business, is our long-term business partnerships with global product manufacturers and importers. We work with some of the biggest global brands, to ensure that our products offer the very best in quality materials - while offering unique features and sustainability. If you want a supplier that offers great products at the UK's best prices – why not contact us today.
Written by the company
- 🏠 100's of new items added every month
- 💷 The UK's lowest trade prices
- 📱 Shop via desktop tablet & mobile
- 💖 Trade account benefits available
- 🗺️ We ship to the whole of the UK
- 🚚 VIP delivery from £29
- 🦮 Expert help & advice available
Contact info
103 Whitby Street South, TS24 7LH, Hartlepool, United Kingdom
- 01429241270
- help@leadertrade.com
- leadertrade.com
4.2
Great
859 reviews
Replied to 43% of negative reviews
Typically replies within 1 week
Verified
Information given about delivery time…
Information given about delivery time accurate, very good product, delivery driver brought the product into the property as requested
June 5, 2025
Reply from leadertrade.com
Thank you for your wonderful review! We're so pleased to hear that the delivery information was clear and accurate, and that you're happy with the product. It's also great to know our driver was able to assist as requested—going the extra step is something we take pride in.
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
Reply from leadertrade.com
Thank you for your kind words! We're so pleased to hear that you found our service quick and efficient. Providing great service is always our goal, and your feedback truly means a lot to us. If there's anything else we can help you with, we're just a message away. Thanks again!
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
Reply from leadertrade.com
Thank you so much for your feedback! We're delighted to hear that everything went smoothly and that you had a hassle-free experience with us. Your satisfaction means a lot to our team, and we truly appreciate you taking the time to share your experience. If there's anything we can assist you with in the future, please don’t hesitate to reach out. Thanks again!
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
Not Very happy
Its been very easy to do business with leader, from start to finish i was kept in the loop regarding delivery , the doors were superb and as described.
I would certainly use them again in the future
Sadly after leaving this review, i oiled the doors and found one to have no grain pattern at all, its basically a bare board, i emailed and supplied pictures, only to be told they cant do anything as i have oiled them, but the fault didnt show until they were oiled, i have spent £600 plus on doors and fittings and am stuck with a door i cant use, i now give them 1 star as it wont let me give zero
June 10, 2025
Reply from leadertrade.com
Thank you for taking the time to share your feedback. We’re delighted to hear that your experience with Leader was smooth and satisfactory from start to finish. Keeping our customers informed and delivering high-quality products is at the heart of what we do, so it’s wonderful to know we met your expectations.
We truly appreciate your kind words and support.
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
Reply from leadertrade.com
Thank you for your excellent review!
We’re glad to hear that you found the ordering process straightforward and that your doors arrived promptly. It’s always our goal to make the entire experience as smooth and efficient as possible, and we’re pleased to know we delivered on that.
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
Ordered walnut floor,skirting
Ordered walnut floor,skirting, and Architrave the skirting and Architrave are totally differant colours,enquired how this could be,and they never bothered replying.
May 29, 2025
Reply from leadertrade.com
Thank you for your feedback, and we’re truly sorry to hear about your disappointment regarding the colour variation between the walnut flooring, skirting, and architrave.
While we do our best to ensure product images and descriptions are as accurate as possible online, we understand that colours can sometimes appear differently in person due to natural wood variations, lighting, or screen settings. We always recommend reaching out to our team prior to ordering if a precise colour match is essential, and we regret if this wasn’t made clearer during your shopping experience.
Regarding your enquiry, we sincerely apologise if you did not receive a timely response — this is not the level of service we aim to provide, and we are reviewing this internally to prevent a recurrence.
If you'd still like to discuss options for resolving the mismatch, our team would be more than happy to assist. Please feel free to contact us directly at 01429241299 or help@leadertrade.com, and we’ll do our utmost to help.
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
They forgot to arrange a delivery for…
They forgot to arrange a delivery for my doors so they became out of stock so I’m still waiting for my doors three weeks plus.
UPDATE: so four weeks after ordering my doors arrived. Thank you!
May 15, 2025
Reply from leadertrade.com
Thank you for taking the time to share your experience. We sincerely apologize for the delay and the inconvenience it has caused.
We understand how frustrating it must be to wait longer than expected, and we regret that a scheduling oversight contributed to this situation. Please be assured that we have been actively working to resolve the issue, and we’re pleased to confirm that your doors are scheduled for delivery today.
We value your patience and understanding, and we’re committed to ensuring a smooth completion of your order. Should you have any further questions or need assistance, please don’t hesitate to reach out to our team directly.
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
Lady on phone was helpful and curteous
Lady on phone was helpful and curteous. Sent out products within 2 days.
May 28, 2025
Reply from leadertrade.com
Thank you for your kind words!
We're delighted to hear that you had a positive experience with our team. It's great to know that our staff was helpful and courteous, and that your products were dispatched promptly. Providing excellent service is very important to us, and your feedback is truly appreciated.
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
Really impressed with the quality of…
Really impressed with the quality of these doors at the price.
May 28, 2025
Reply from leadertrade.com
Thank you for your wonderful feedback!
We’re so pleased to hear that you’re impressed with the quality of the doors and found them to be great value. We take pride in offering high-quality products at competitive prices, and it's always rewarding to know our efforts are appreciated.
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind Regards,
Belinda Everett - Trade Supervisor
Doors look fabulous
Doors look fabulous, really happy with them and the delivery was excellent, bang on time 😊👍 especially as I had to come out of work to get them.
Will definitely order from them again.
June 3, 2025
Unprompted review
Reply from leadertrade.com
Thank you for your kind review! We're delighted to hear that you're happy with the look of your new doors and that the delivery met your expectations—especially given the extra effort you made to receive them. We truly appreciate your support.
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
Great service
Great doors, great price and very efficient delivery service. Congratulations to you and your team. Thank you
May 27, 2025
Reply from leadertrade.com
Thank you for your wonderful feedback. We're thrilled to hear that you were pleased with the quality of our doors, competitive pricing, and efficient delivery service. Your kind words mean a great deal to our entire team, and we truly appreciate your support.
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
Reply from leadertrade.com
Thank you so much for your kind feedback! We're delighted to hear that you were pleased with our service, prompt delivery, and the quality and value of our products. Your satisfaction is very important to us, and we truly appreciate your support.
Kind Regards,
Belinda Everett - Trade Supervisor
Joke of a company
Joke of a company.
Never answered any of my emails.
“Order” of doors and accessories arrived WITHOUT the doors.
Already waited two weeks for delivery.
Apparently they haven’t even booked delivery of the doors.
My advice is to steer clear of these cowboys and to shop local.
Awful company.
June 2, 2025
Unprompted review
Reply from leadertrade.com
We're very sorry to hear about your experience and understand how frustrating this must have been for you. We sincerely apologise for the initial issue with your delivery and any inconvenience this caused.
While we acknowledge that part of your order arrived incomplete, we want to reassure you that the delivery of your doors has now been arranged and is scheduled for Monday, the 9th, as confirmed with our team. We're actively working to ensure everything is completed to your satisfaction.
We also regret that your emails were not responded to as promptly as they should have been, and we’re reviewing our communication processes to avoid this happening in future.
Thank you for your patience, and please don’t hesitate to reach out to us directly if there’s anything further we can do to assist you.
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
Luxury vinyl flooring
Excellent customer service and with good quality and affordable prices for customers.
May 20, 2025
Reply from leadertrade.com
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with both our customer service and the quality of our luxury vinyl flooring.
Providing high-quality products at competitive prices is something we take great pride in, and it's always rewarding to hear when our customers feel the same.
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
This is my first time of buying from
This is my first time of buying from this company. I bought doors and I can’t fault the quality of the product. I’m so well pleased with my purchase. I will recommend it to friends and family.
May 22, 2025
Reply from leadertrade.com
Thank you for your kind words and for choosing us for your first purchase — we're delighted to hear you're so pleased with the quality of your new doors!
Your recommendation means a great deal to us, and we’re thrilled to know you’d share your positive experience with friends and family.
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
Delivery driver damaged paint work as…
Delivery driver damaged paint work as he was rushing round because it was raining. So I was told to contact the Heplteam @ leader trade but whan I did they just apologised & told me they were closing the ticket & that was the end of the compliante.
May 22, 2025
Reply from leadertrade.com
Thank you for taking the time to share your feedback. We’re very sorry to hear about the damage to your paintwork and any frustration this situation has caused.
While our drivers do their best to deliver efficiently and respectfully, we understand your concern and sincerely apologise if you felt the delivery was rushed due to weather conditions. This is certainly not the level of service we strive to provide, and we will be addressing your comments with our team to prevent similar situations in the future.
We would also like to take this opportunity to highlight that, as stated in our terms and conditions:
"Whilst our drivers will always take care at your property, we kindly ask that any carpets or flooring that will be on the driver's path during the delivery of your items are sufficiently protected. We would also ask that you remove any fragile items such as ornaments and pictures to prevent any unnecessary accidental damage – this ensures a smooth delivery for all."
We do appreciate your understanding of the shared responsibility during the delivery process. That said, if you believe there are specific aspects of your case that require further review, please don’t hesitate to get in touch with our team again at Help@leadertrade.com, quoting your order number, and we will do our best to assist you further.
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
Excellent reliable service great product
Excellent reliable service, friendly driver and the flooring looks excellent
May 19, 2025
Reply from leadertrade.com
Thank you so much for your kind words and positive feedback! We're delighted to hear that you were pleased with both the service and the quality of the flooring. It's great to know our driver made a good impression as well.
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
Arrived broken and struggling to get a…
Arrived broken and struggling to get a refund as they would like to collect the broken items and send a new one.
Update 17th June and still no refund!
May 21, 2025
Reply from leadertrade.com
Thank you for your feedback, and we’re very sorry that your item arrived damaged.
We completely understand how disappointing this must have been and apologise for the inconvenience caused. We’re pleased to confirm that a full refund has already been approved without the need for a replacement or return of the damaged item.
Your experience is important to us, and while we regret that it didn’t go as smoothly as it should have, we appreciate your patience and understanding as we worked to resolve the matter.
If you have any further questions or need additional assistance, please don’t hesitate to get in touch with our team at 01429 241 299 or help@leadertrade.com.
Kind Regards,
Abigail
Verified
Really simple ordering and delivery
May 21, 2025
Reply from leadertrade.com
Thank you for your kind feedback!
We're glad to hear that you found the ordering and delivery process simple and straightforward — that's exactly the experience we aim to provide.
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
Very pleased.
Bought 5 packs of the hickory laminate for our kitchen, and it looks great with the high gloss shine,even the chap who laid it couldn't believe it when he saw the finished floor. (The high gloss)
May 12, 2025
Reply from leadertrade.com
Thank you so much for your kind review!
We're delighted to hear that you're pleased with the Hickory laminate flooring and that it looks fantastic in your kitchen. It’s always great to know when our products not only meet but exceed expectations — especially when even the installer is impressed!
We truly appreciate your feedback and your support.
Kind Regards,
Belinda Everett - Trade Supervisor
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