Ordered walnut floor,skirting
Ordered walnut floor,skirting, and Architrave the skirting and Architrave are totally differant colours,enquired how this could be,and they never bothered replying.
Reply from leadertrade.com
Thank you for your feedback, and we’re truly sorry to hear about your disappointment regarding the colour variation between the walnut flooring, skirting, and architrave.
While we do our best to ensure product images and descriptions are as accurate as possible online, we understand that colours can sometimes appear differently in person due to natural wood variations, lighting, or screen settings. We always recommend reaching out to our team prior to ordering if a precise colour match is essential, and we regret if this wasn’t made clearer during your shopping experience.
Regarding your enquiry, we sincerely apologise if you did not receive a timely response — this is not the level of service we aim to provide, and we are reviewing this internally to prevent a recurrence.
If you'd still like to discuss options for resolving the mismatch, our team would be more than happy to assist. Please feel free to contact us directly at 01429241299 or help@leadertrade.com, and we’ll do our utmost to help.
Kind Regards,
Belinda Everett - Trade Supervisor
