leadertrade.com Reviews 859

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the high quality of the products, including doors and pine boards, often describing them as pristine or fantastic. Consumers also highlight the easy-to-use website and straightforward ordering process. People find the prices decent and are pleased with the value they receive, especially on B-grade items. Consumers consistently praise the delivery service, emphasizing the helpfulness and professionalism of the delivery drivers. Reviewers appreciate being kept informed about their order status and delivery times, with some drivers even going the extra mile to ensure customer satisfaction. The promptness and friendliness of customer service representatives, like Stuart, also receive positive feedback. However, some consumers express concerns about delivery costs and occasional delays.

Based on these reviews

Rated 4 out of 5 stars
Verified

Great product range but expensive delivery service. Generally pleased with my door too, but its much more lightweight and flimsy, which is very surprising being a glazed door. Looked to order another... See more

Rated 4 out of 5 stars
Verified

Setting up an account was really easy, as was ordering and the delivery time was really good from the other side of Britain. Fantastic! Thanks again

Company replied

Rated 4 out of 5 stars
Verified

Leaders Floors/Trade , as a company, can be a little bit ' hit or miss', mainly due to being unable to get them to answer calls....but another time they'll answer swiftly and obligingly. After a fair... See more

Company replied

Rated 4 out of 5 stars
Verified

This is the 2nd time we have bought doors for a property renovation. The price is really competitive even with delivery costs. Delivery has various option & is a good service. The doors are good quali... See more

Company replied

Rated 5 out of 5 stars

Very happy with our experience with Leader Doors. We have an issue with something out of stock and they managed to find some for us so we could get our project underway. Delivery was also super fast

Company replied

Rated 5 out of 5 stars

Leader trade was very proactive. As soon as I completed the Trade application form, they called me (Tony), told me stock availability and arranged the order very swiftly and smoothly. Very pleasant... See more

Company replied

Rated 5 out of 5 stars

It's early days into my experience with Leader Doors, but so far, I am delighted. The doors I bought were competitively priced, but the outstanding part so far is the customer service.... See more

Company replied

Rated 5 out of 5 stars
Verified

Always offer me great prices, my account guy Stuart helps me out when I need stuff sorting and doesn’t try and constantly sell me things like other well known companies. Probably deserves a bonus. Ove... See more

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Rated 5 out of 5 stars
Verified

Great quality of the products, and service, we have purchased several doors from Leader Trade, and barn door tracks, the products are always first class.

Company replied

Rated 5 out of 5 stars

The delivery person - Elias - was super helpful. There was a lot of old snow on my road and as he had got stuck on a similar road the day before, he was reluctant to drive down the hill. But instead... See more

Rated 5 out of 5 stars
Verified

From opening my trade account to placing my order for a sample Then ordering the product needed for the job. Allways informed of the progress Even got a message to say delivery was a hour away Grea... See more

Rated 5 out of 5 stars

This is the second time Jamie s has delivered to us. On both occasions he has been prompt very helpful and so pleasant. It’s so lovely to get a delivery man that’s not grumpy and literally dumps the d... See more

Rated 5 out of 5 stars

Fast and friendly customer service, always the most competitive prices with LD and the delivery times are also fast. Trade account easy to use too.

Company replied

Rated 3 out of 5 stars
Verified

Was sold a product and paid for 48hr delivery. Waited in for delivery which an email said was dispatched but did not arrive. Queried with sales and was told that the product was not available!! Bee a... See more

Company replied

Rated 5 out of 5 stars

Staff were really helpful with my order and making amendments. Doors of a good quality and as described on the website. Still to check them all over for any issues. Delivery was excellent - good com... See more

Rated 5 out of 5 stars

Ordered 5 doors (LT1465B2B) with Leadertrade to the Scottish countryside and it arrived a couple of working days later. Great prices, great stock, easy to deal with, delivery guy was fantastic,... See more

Rated 4 out of 5 stars

These timber boards are great and delivery was well organised , my only question is that these boards arrived without any protection just cling film if they had been damaged they would have gone back... See more

Rated 5 out of 5 stars
Verified

Ordered B rated oak doors "minor imperfections" thinking "I'll risk it" and expecting to have to do a bit of work to get them up to standard. They're almost pristine. Would absolutely "risk it" again.... See more

Rated 3 out of 5 stars
Verified

Ordered pine board, wood isn't bad quality not the best though, bit of a twist in it but for what I'm doing with it will be fine, but the delivery was bad, a week late after I took time off work to t... See more

Company replied

Rated 5 out of 5 stars

Jamie S provided a great delivery service. Called us 20 minutes prior to arrival. Carefully placed the heavy boxes in our prepared area and was generally very polite, positive and helpful. Thanks.

Company replied

Rated 5 out of 5 stars
Verified

I ordered doors from their website which was simple to do. I knew how much the delivery was going to be from the outset so no nasty surprises further down the line. Company kept me informed regardi... See more

Rated 5 out of 5 stars
Verified

Stuart really helped with my order and offered me full advice and service great trade professional service

Company replied

Rated 5 out of 5 stars

honestly no idea what the bad reviews are for! all delivered what we ordered and within the estimated timeframe we were given. The delivery driver was amazing he carefully checked all our order to e... See more

Rated 4 out of 5 stars
Verified

The order was sent on time and with no issues, the product doesn't really look like the one in the website as it has double amount of vertical / horizontal grooves, but it still suits my design so I d... See more

Rated 5 out of 5 stars

Fabulous door, especially as they were delivered by the charming Devonian Dave. The gentle giant even put them into the drawing room for me (74), without a murmur especially as the big ones were 52 ki... See more

Company replied

Rated 5 out of 5 stars

I purchased some beautiful doors recently that were reduced in price the next day. I phoned up to ask if Leaders would honour the new price and refund the difference. I spoke with a helpful and pleasa... See more

Company replied

Rated 3 out of 5 stars
Verified

The product was good and the delivery came when i was informed it would but I'm scoring this as a 3 star because of delivery. I bought the product online and it was not until i completed the purchas... See more

Company replied

Rated 3 out of 5 stars
Verified

In nutshell ,delivered on time as specified. Driver called me before so I could prepare. Item as good as was expected. But delivery fee is way to much. Even had to wait 2 weeks, for earlier delivery d... See more

Rated 5 out of 5 stars
Verified

Another great deal with very reasonable delivery, B-grade oak veneer doors had very little wrong with them. Light sand here and there, coat of oil and look great. Brilliant & affordable upgrade for th... See more

Rated 4 out of 5 stars

Very competitive pricing. Ordered a B grade door which appears to have minimal surface defects, barely noticeable. Enabled me to purchase a hardwood door for my shed for the same price or less than a... See more

Company replied

Rated 5 out of 5 stars

The delivery driver James kept me posted on my order and arrived exactly when he said he would. Helped me load it into an awkward space which was extremely helpful

Rated 5 out of 5 stars

Exceeded my expectations - I ordered Oak worktops to clad a staircase. The wood was pristine and I’m still chuffed at the value. I opted to collect from the Coventry depot. Fantastic service and they... See more

Rated 5 out of 5 stars

Easy to use website which calculates the floor area for you so you know exactly what to order. My order which was in stock took just 7 days to be delivered, and the delivery guy was very helpful and p... See more

Rated 5 out of 5 stars

2nd time using the company for home imrovement materials, as a former craftsman I'm pleasantly surprised again. Really good company to deal with and get a great deal from, can't fault them. Thanks aga... See more

Rated 5 out of 5 stars

These are an additional set of doors that we have had. Real quality product and look great when fitted. Ordering process straight forward. Delivery prompt and friendly. Well pleased.

Company replied

Rated 5 out of 5 stars
Verified

Order arrived well packed and quickly (delivery was expensive though). All items arrived (didn't expect to receive 2 items in 1 box, did panic when I seen only 3 boxes on truck, ordered 6 items). Over... See more

Rated 5 out of 5 stars

Second time purchasing pine boards and again the quality is fantastic. The delivery experience was perfect. The driver, Lee Jackson, was amazing. Kept us up to date with our delivery window and was... See more

Rated 5 out of 5 stars
Verified

Easy order process, good stock and decent prices. Delivery offered was quick but pricey. Arrived as promised and well packed, kept up to date with delivery. Had a little panic when delivery arrived,... See more

Rated 5 out of 5 stars
Verified

The item was exactly as described. I've ordered twice now and both times it's been a very easy purchase with good quality products at great prices and prompt delivery. Highly recommended.

Company replied

Rated 5 out of 5 stars
Verified

Bought 5 packs of the hickory laminate for our kitchen, and it looks great with the high gloss shine,even the chap who laid it couldn't believe it when he saw the finished floor. (The high gloss)

Company replied

Rated 5 out of 5 stars

Stuart was so helpful. Responded quickly to our enquiry and answered our questions. Refreshing to find such great customer service when you find companies online as I did here.

Company replied

Rated 5 out of 5 stars

Doors look fabulous, really happy with them and the delivery was excellent, bang on time 😊👍 especially as I had to come out of work to get them. Will definitely order from them again.

Company replied

Rated 4 out of 5 stars
Verified

The oak top was lovely apart from it had very little packaging a few nasty marks nothing that MGMB camper conversion couldn’t sort

Company replied

Rated 5 out of 5 stars
Verified

Delivery info 100% accurate. You could see the delivery on route to me. Pine board was not damaged. Would certainly purchase from them again.

Company replied

Rated 3 out of 5 stars
Verified

The door is spot on but they charge a fortune for delivery unless you go for eco delivery but then you have to wait 6 weeks...really let yourselves down 2 weeks would be more like it....

Company replied

Rated 5 out of 5 stars
Verified

what can I say…..still the best flooring supplier out there. Great team to deal with in the office.

Company replied

Rated 5 out of 5 stars

Stuart was really attentive; he bent a kwards to accommodate us and kept his calm when the order process was not running smoothly. Stuart is more than welcome to come to my guesthouse

Company replied

Rated 5 out of 5 stars
Verified

Its been very easy to do business with leader, from start to finish i was kept in the loop regarding delivery , the doors were superb and as described. I would certainly use them again in the future... See more

Company replied

Rated 5 out of 5 stars
Verified

I find leader trade go above and beyond for their customers and I haven't even bought anything yet. I requested a sample which was the best sample I've received out of all the shops I've been looking... See more

Company replied

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Company details

  1. Flooring Store
  2. Do-it-Yourself Shop
  3. Door Shop

About leadertrade.com

Written by the company

About Leader Trade

Leader Trade is a leading distributor of high quality products for the home and trade.

We strive to bring new products and innovative designs to the UK market first, and why our unmatched service is welcomed all around the UK. At the very heart of Leader Trade's business, is our long-term business partnerships with global product manufacturers and importers. We work with some of the biggest global brands, to ensure that our products offer the very best in quality materials - while offering unique features and sustainability. If you want a supplier that offers great products at the UK's best prices – why not contact us today.

Shop our full range of doors online at www.leadertrade.com

Written by the company

🏠 100's of new items added every month
💷 The UK's lowest trade prices
📱 Shop via desktop tablet & mobile
💖 Trade account benefits available
🗺️ We ship to the whole of the UK
🚚 VIP delivery from £29
🦮 Expert help & advice available

Contact info

4.2

Great

TrustScore 4 out of 5

859 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 43% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Jamie S provided a great delivery…

Jamie S provided a great delivery service. Called us 20 minutes prior to arrival. Carefully placed the heavy boxes in our prepared area and was generally very polite, positive and helpful. Thanks.

July 23, 2025
Unprompted review
leadertrade.com logo

Reply from leadertrade.com

Thanks so much for your kind words! We're delighted to hear Jamie S provided such a helpful and professional delivery service. We'll make sure he sees your feedback — it’ll mean a lot to him!

Best regards,
Belinda Everett - Trade Supervisor

Rated 1 out of 5 stars

Regret using Leader Trade

EDIT: No call back received, and I have sent 3 emails asking for a reply. Perhaps Leader Trade is closing down as this isn't how you'd expect to be treated if the company was looking to retain custom. Seems they just don't care.

First two doors were perfect. Third door has been a complete disaster. Misplaced order in the Leader system resulting in delay, delays in responding to messages, door not delivered in the time slot given, half of the order missing, door severely damaged in two places, new door received with fault which is visible when light hits the door - clearly not quality checked, delay responding to emails and calls, passed between departments and a rude call handler who misadvised and couldn't resolve the issue. I am hoping to receive a call back tomorrow from a manager with a solution and will update this review with the outcome but at the present time, I regret using Leader Trade.

July 21, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Good service and friendly team

Good service and friendly team with the option to click and collect for a discount

July 11, 2025
leadertrade.com logo

Reply from leadertrade.com

Thanks so much for your great review!

We're really pleased you found the service good and the team friendly — that’s exactly what we aim for. It’s also great to hear the Click & Collect option worked well for you and offered extra value!

Kind Regards
Belinda Everett - Trade Supervisor

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service, doors were perfect and well made. Delivery was fast and communication was excellent. Highly recommend

May 15, 2025
leadertrade.com logo

Reply from leadertrade.com

Thank you for your fantastic feedback!

We're so glad to hear that you're happy with the doors and the overall service — from the quality of the product to the speed of delivery and communication. It means a lot to know we’ve met your expectations and earned your recommendation.

Kind Regards
Belinda Everett - Trade Supervisor

Rated 5 out of 5 stars
Verified

Stuart at trade was very helpful…

Stuart at trade was very helpful sorting out my order. Very good service all round.

July 1, 2025
leadertrade.com logo

Reply from leadertrade.com

Thank you so much for your kind words!

We’re really pleased to hear Stuart was able to help with your order — he’ll be chuffed to know his support made a difference. Providing great service is what we strive for, so it’s fantastic to know you had a smooth experience all round.

Kind Regards
Belinda Everett Trade Supervisor

Rated 4 out of 5 stars
Verified

Happy so far!

Not a bad company to deal with, items came on time.

June 23, 2025
leadertrade.com logo

Reply from leadertrade.com

We appreciate your feedback and are happy to hear that your items arrived on time. Thank you for taking the time to share your experience with us.

Belinda Everett
Trade Supervisor

Rated 5 out of 5 stars
Verified

Great company

Great company, delivered quickly and on time - good price and great quality!

June 24, 2025
leadertrade.com logo

Reply from leadertrade.com

Thank you for your fantastic review! We’re so pleased to hear that you were happy with the speed of delivery, the value, and the quality of our product. At Leader Online Limited, we work hard to provide excellent service and great value, so it’s incredibly rewarding to know we met your expectations.

Kind Regards,
Belinda Everett - Trade Supervisor

Rated 5 out of 5 stars
Verified

Great product on time very helpful when…

Great product on time very helpful when ordering

June 23, 2025
leadertrade.com logo

Reply from leadertrade.com

Thank you so much for your kind words! We’re thrilled to hear that you’re pleased with the product and that it arrived on time. It’s also wonderful to know that our team was helpful during the ordering process — providing a smooth and supportive experience is something we strive for every day.

We truly appreciate your feedback and your support. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Kind Regards,
Belinda Everett - Trade Supervisor

Rated 1 out of 5 stars
Verified

Very disappointed

Kept waiting for over an hour to pick up a simple order which they brought three times and it was wrong!

June 20, 2025
leadertrade.com logo

Reply from leadertrade.com

Thank you for bringing this to our attention, and please accept our sincere apologies for the experience you described. We’re very sorry to hear that your order was not handled correctly and that you were left waiting for such an extended period — this is not the level of service we aim to provide.

We completely understand your frustration and appreciate you taking the time to share this feedback. Your experience has been shared with our team so we can investigate what went wrong and take steps to ensure it doesn’t happen again.

If you're open to it, we would welcome the opportunity to make things right. Please feel free to contact us directly at 01429241299 with your order information so we can follow up with you personally.

Thank you again for your feedback, and we hope to have the chance to restore your confidence in us.

Kind Regards,
Belinda Everett - Trade Supervisor

Rated 5 out of 5 stars
Verified

All good and dandy

June 16, 2025
leadertrade.com logo

Reply from leadertrade.com

Thank you for taking the time to share your feedback! We're delighted to hear that everything was "all good and dandy" — it’s always encouraging to know that our customers are satisfied with their experience.

If there’s ever anything more we can do to improve or assist further, please don’t hesitate to reach out. We truly value your support.

Kind Regards,
Belinda Everett - Trade Supervisor

Rated 1 out of 5 stars
Verified
leadertrade.com logo

Reply from leadertrade.com

Thank you for taking the time to share your feedback — we genuinely appreciate it. We're very sorry to hear that your experience with the product did not meet expectations.

It's disappointing to learn about the issues with the screws, the condition of the plastic parts, and the paint finish. This is far from the standard we strive to maintain, and we understand how frustrating it must have been to encounter these problems straight out of the box — especially when it affects the overall value of your purchase.

Your comments have been passed directly to our quality control team for immediate review, as we take all feedback seriously and are committed to making improvements. If you're open to it, we'd love to learn more and make things right where possible.

Please feel free to contact our support team at 01429 241 299 or Help@leadertrade.com with your order details — we’d really appreciate the opportunity to address your concerns directly.

Thank you again for your feedback, and we’re sorry to have let you down this time.

Kind Regards,
Belinda Everett - Trade Supervisor

Rated 3 out of 5 stars
Verified

The door is spot on but they charge a…

The door is spot on but they charge a fortune for delivery unless you go for eco delivery but then you have to wait 6 weeks...really let yourselves down 2 weeks would be more like it....

June 10, 2025
leadertrade.com logo

Reply from leadertrade.com

Thank you for your review — we're really pleased to hear that you're happy with the door itself!

We’re sorry, however, that the delivery options didn’t meet your expectations. We aim to offer flexibility for our customers, which is why we provide both standard and eco delivery services. That said, we completely understand your frustration with the extended wait time for eco delivery, and we appreciate your feedback on this.

We’re always reviewing our logistics and pricing to strike the right balance between affordability, efficiency, and sustainability. Your comments have been shared with our operations team as we continue working to improve this experience.

Thanks again for your honest input — it helps us do better.

Kind Regards,
Belinda Everett - Trade Supervisor

Rated 1 out of 5 stars

I received an email confirming my…

I received an email confirming my delivery for Tuesday, so I arranged for builders to be on site for next day and even took a day off work to accept the order. Only then do I find out that nothing is being delivered due to stock issues — with no prior warning.

I was then told it would arrive Thursday, yet still no confirmation has come through. This has caused serious inconvenience and wasted time, especially given this is a £1,300+ order

June 17, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Delivery info 100% accurate

Delivery info 100% accurate. You could see the delivery on route to me. Pine board was not damaged. Would certainly purchase from them again.

June 9, 2025
leadertrade.com logo

Reply from leadertrade.com

Thank you for your kind review! We’re glad to hear that the delivery tracking was clear and accurate, and that your pine board arrived in perfect condition.

We work hard to ensure a reliable and transparent delivery process, so it's great to know this made a positive impression. We're also delighted to hear you'd choose to shop with us again — we look forward to it!

Kind Regards,
Belinda Everett - Trade Supervisor

Rated 3 out of 5 stars
Verified

Ordered pine board

Ordered pine board, wood isn't bad quality not the best though, bit of a twist in it but for what I'm doing with it will be fine, but the delivery was bad, a week late after I took time off work to take delivery. All very apologetic but still a pain in the @#%@

May 30, 2025
leadertrade.com logo

Reply from leadertrade.com

Thank you for your honest feedback and for taking the time to share your experience. We're pleased to hear that the pine board met your needs overall, though we regret that it didn’t fully meet your expectations in terms of quality.

Most importantly, we sincerely apologise for the delay in delivery and the inconvenience it caused — especially given the time you took off work to receive it. While we’re glad our team was courteous in addressing the issue, we fully understand that this situation was frustrating and far from ideal.

Please be assured that we’re reviewing this internally to help prevent similar delays in the future. Your satisfaction is very important to us, and we appreciate your patience and understanding.

Kind Regards,
Belinda Everett - Trade Supervisor

Rated 5 out of 5 stars
Verified

Brilliant quality product.

Brilliant quality product.
Ordered a 2.35m pine furniture board and I am really happy with the quality. Painted it white with furniture paint and attached it to some ikea units to make a custom dresser. Looks awesome.

June 4, 2025
leadertrade.com logo

Reply from leadertrade.com

Thank you for your fantastic feedback! We're so pleased to hear that you’re happy with the quality of the 2.35m pine furniture board and that it worked perfectly for your custom dresser project.

It’s always great to see our products being used creatively, and we’re delighted to know the result looks awesome! Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.

Kind Regards,
Belinda Everett - Trade Supervisor

Rated 5 out of 5 stars
Verified

Great company

June 4, 2025
leadertrade.com logo

Reply from leadertrade.com

Thank you for your kind words! We’re delighted to know you consider us a great company. Your support means a lot to us, and we’re committed to continuing to deliver the quality and service you expect.

Kind Regards,
Belinda Everett - Trade Supervisor

Rated 5 out of 5 stars
Verified

Absolutely great service

Absolutely great service, amazing prices, smooth ordering process and very good delivery.

June 6, 2025
leadertrade.com logo

Reply from leadertrade.com

Thank you for your wonderful feedback! We're thrilled to hear that you were happy with our service, competitive pricing, smooth ordering process, and prompt delivery.

Providing a seamless and satisfying experience for our customers is always our top priority, and it’s great to know we met your expectations.

Kind Regards,
Belinda Everett - Trade Supervisor

Rated 5 out of 5 stars

Delivered on time and the driver went…

Delivered on time and the driver went above and beyond to find us - it's not an easy address to find. Thank you.

June 13, 2025
Unprompted review
leadertrade.com logo

Reply from leadertrade.com

Thank you so much for your lovely feedback! We’re thrilled to hear that your delivery arrived on time and that our driver went the extra mile—literally! We know how tricky some addresses can be, so it’s great to hear that their efforts made a difference. We’ll be sure to pass on your kind words. If there's anything else you need, we're always here to help. Thanks again!

Kind Regards,
Belinda Everett - Trade Supervisor

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