Door Superstore Reviews 4,682

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the high quality and reasonable prices of the doors. People found the website easy to use and the ordering process straightforward. Many consumers highlight the excellent service, with staff being helpful and knowledgeable. The products are generally well-packaged, and some reviewers were impressed with how quickly their orders were delivered. However, some consumers reported ambiguous experiences with the delivery service, with a few mentioning delays. Others had issues with the order itself, such as receiving the wrong product or experiencing damage during transit. Despite these issues, the overall sentiment towards the company remains positive, with many customers willing to recommend Door Superstore.

Based on these reviews

Rated 4 out of 5 stars
Verified

I found there to be a good selection of doors available at competitive prices and with simple ordering process. Slight mix up with delivery dates when one item was stated as long lead times but then c... See more

Company replied

Rated 4 out of 5 stars

Purchased a bathroom window. Looks OK, but it wasn't very clear if the height dimension included the thickness of the sill. I assumed it didn't but it actually does. I had to adjust the brickwork t... See more

Company replied

Rated 4 out of 5 stars
Verified

The door is really good quality, very pleased with it. Delivery was a little late but the customer service when dealing with the delay was very good. Would buy from Door Superstore again.

Rated 4 out of 5 stars

This was the second time I've ordered from this company. Doors are good quality and well priced. Communication is ok from them, but between the company and delivery firm there seems to be none. Came... See more

Company replied

Rated 5 out of 5 stars
Verified

Managed to source a Stormguard product not available through retail sources (door seal for a larger than normal door). Easy to contact by phone - a rare quality these days. All fitted and keeping ou... See more

Rated 5 out of 5 stars
Verified

The door came to me with damaged edges, under the hood packaging, I informed them immediately about it and They told me I could keep the door and they gave me a decent discount too! I have since re... See more

Rated 2 out of 5 stars
Verified

Nobody can actually tell us when doors are being delivered as its all bought and delivered by 3rd party companies Also our doors were damaged and after nearly 10days of complaint atill asking questi... See more

Rated 5 out of 5 stars

I have made numerous email enquiries over the past few months about some doors we were interested in purchasing. Every person replying to these emails was polite, helpful, professional & gave me clea... See more

Rated 3 out of 5 stars
Verified

Mixed feelings for me, I ordered 8 doors, which arrived on a flat pallet, perfectly wrapped and transported, no complaints. I then needed another single door, this arrived on a carrier truck dumped on... See more

Rated 2 out of 5 stars
Verified

Ok - the reason I've given 2 stars is the delivery costs were absolutely exorbitant. Basically each item (2 doors and some hinges and handles) were charged separate delivery charges (which I missed) s... See more

Rated 2 out of 5 stars
Verified

I am sorry to say the door was damaged and because I wasn't there to check it and also I never signed for it .I thought the door was of poor standard and only stapled together also you can't fit a rim... See more

Company replied

Rated 2 out of 5 stars

Disappointing! Ordered a door that stated 7/10 day delivery…. Called them 7 days after ordering as I hadn’t heard anything, was told there was a delay due to something going on in the company, now had... See more

Rated 5 out of 5 stars
Redirected

Absolutely exceptional. Prices are fantastic. Delivery was within 48 hours. The doors are stunning. My builder who put them up today said how lovely they are. I opted for pre-finished oak (fire doors)... See more

Company replied

Rated 5 out of 5 stars
Verified

Had a great experience ordering and receiving two Oak doors required for our local football club. Easy to order followed by a call to confirm delivery which worked around my availability. Doors are gr... See more

Company replied

Rated 5 out of 5 stars

This was the only option to get two internal panelled doors in the style I needed as the likes of Howdens had discontinued this line. And finding a 3ft internal door which wasn't a fire blank was ne... See more

Company replied

Rated 5 out of 5 stars
Verified

You had the doors I needed in stock, the company that manufacture them is in receivership and I might not be able to get them in the future ( final two doors to finish the house). They were delivered... See more

Rated 5 out of 5 stars
Verified

From the start, the delivery driver was very helpful courteous and friendly,the door I received surpassed my expectations, it is of very good quality, sound construction and very smooth finish unlike... See more

Company replied

Rated 5 out of 5 stars
Verified

Beautiful doors & handles. Came very well packed on a pallet. We had a problem with the door kits, but soon sorted. Excellent customer service. Would highly recommend.

Rated 3 out of 5 stars
Verified

The glazed panel door was fine on delivery, but after one of the panels shattered, we were informed that it is extremely difficult (if not impossible) to replace a single pane of glass without signifi... See more

Rated 5 out of 5 stars
Verified

Easy to order and kept informed of delivery time and date. Delivery man carried doors to our house by himself Doors haven't been fitted yet as we need to trim quite a bit off them but they look nice a... See more

Company replied

Rated 3 out of 5 stars
Verified

Door arrived when opened a couple of days later found it was damaged think this happened in transit. Hope it can be disqised to much hassle to return,other doors ordered in past just fine.

Rated 5 out of 5 stars

At first I was skeptical as it’s a first time hearing about them but purchased a door and from then, they are always in touch with you. Delivery was delayed but they instantly got in touch with me and... See more

Company replied

Rated 5 out of 5 stars
Verified

This was the only company I could find which could supply us with a reasonabl priced 21" wide internal door. The delivery was tracked, arrived undamaged and our instructions followed. The door fits... See more

Company replied

Rated 5 out of 5 stars
Verified

Great quality doors at very reasonable prices. Delivery was excellent driver carried the doors down to our garage for us as they are very heavy. Our fitter couldn't believe yhe quality for the price w... See more

Company replied

Rated 5 out of 5 stars
Verified

When I contacted Door Superstore my order through Wickes had been lost, so was feeling pretty desperate. We needed the doors the following day due to arrangements being made with a contractor. Door S... See more

Rated 3 out of 5 stars
Verified

The order process was very easy and the door itself is lovely. However, I was very unhappy with the delivery service. Initially it was a 7am to 7pm delivery slot. I called your couriers on the day to... See more

Rated 2 out of 5 stars
Verified

Build quality below par. Could see daylight through various parts of the door. As this was an exterior hardwood door in this was not great. Customer was not very happy. Also the picture on the websit... See more

Company replied

Rated 2 out of 5 stars

Ordered a door on the 4/4/25 and I am still awaiting delivery. Phoned twice now, the first time to be told that the supplier will call with a date and the second to say there has been an issue which h... See more

Company replied

Rated 5 out of 5 stars
Verified

Good choice, good prices. Very helpful on the phone too. Delivery a bit pricey , especially for the door linings, but large items so I guess it's what it is. Still cheaper than local trade outlets. So... See more

Rated 5 out of 5 stars
Verified

This was my first time using Door Superstore, and I’ll definitely be returning and recommending them to colleagues and friends. The entire process—from ordering to delivery—was smooth and hassle-free.... See more

Rated 5 out of 5 stars
Verified

It was easy to select and buy the right door that I wanted while payment process was straightforward. I received a call to arrange the delivery date and then the door arrived as agreed on the day, hel... See more

Rated 5 out of 5 stars
Verified

It was a very easy experience I looked for the new doors,ordered and paid for them. Door superstore took care of the rest,the doors arrived on time and as promised, and the delivery driver was excell... See more

Rated 5 out of 5 stars
Verified

The website was clear and easy to use, the price was as expected but mainly the delivery was on the day it shouldhavwbeen and an jour early. Having waited a week for b&q to deliver a damaged door and... See more

Company replied

Rated 5 out of 5 stars
Verified

Web site easy to navigate and place order, confirmation of order quickly given. Order dispatched and delivered very quickly. over all an excellent service. My only crticisum is of the footer to the e-... See more

Company replied

Rated 5 out of 5 stars

Quick delivery, didn’t feel rushed when checking over the products, and was really pleased with the price/deal we got as they were cheaper than any other retailer.

Company replied

Rated 5 out of 5 stars
Verified

Really good selection of doors at a great price, delivery was much cheaper than the other stores and the delivery driver carried it into my house. The quality of the door was brilliant

Rated 4 out of 5 stars

Bought Deana internal bifold door frame & doors. Delivery was very prompt, product was excellent. Installation instructions unclear and made installation harder than it needed to be, carpenter time wa... See more

Company replied

Rated 5 out of 5 stars
Verified

Great product - a brass replacement barrel lock - very easy to fit in the old escutcheon plate on our front door. Delivered promptly.

Rated 5 out of 5 stars

Great site,easy to find what you want,help at hand if needed,ordered the doorframe and had very good communication throughout the process from start to the delivery,doorframe is well made and was a ni... See more

Rated 4 out of 5 stars
Verified

Cheap good quality window. Fitted it all is good. Took double the time for delivery than indicated on the website which was pretty annoying

Rated 5 out of 5 stars
Verified

Quick delivery and excellent quality. I was worried about ordering a door online but very pleased

Rated 5 out of 5 stars
Verified

Everything went smoothly and delivery time from order was quick.

Rated 4 out of 5 stars

Absolutely nothing wrong with the doors. However the delivery driver was supposed to text me of the date of his arrival. This did not happen. I had arranged to take the day off work or to leave th... See more

Rated 2 out of 5 stars

Placed order on line and paid in full. Following week, received an e-mail to say put of stock. Another week went by, delivery received, but was the wrong product! Contacted them and sent photo of the... See more

Rated 2 out of 5 stars
Redirected

The delivery arrived in 2 separate consignments. When I realised that a box of handles locks and hinges had been left, I became concerned that I received an email saying my order had been delivered. I... See more

Rated 5 out of 5 stars

Purely through my own incompentance, FedEx were unable to deliver and returned the goods to the warehouse. Within 24 hours Julia at Door Superstore had them back on the wagon with more detailed de... See more

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Company details

  1. Door Shop
  2. Door Supplier
  3. Door Warehouse
  4. Garage Door Supplier
  5. Interior Door

About Door Superstore

Written by the company

Door Superstore is a specialist online supplier of over 6000 doors and door hardware to match. With the best brands at great prices and unrivalled customer service, Door Superstore is the obvious choice.

Door Superstore is part of the Superstore family of online specialist renovation and construction material retailers. Please visit our other specialist stores below.

Roofing Superstore

Insulation Superstore

Tile Superstore

Drainage Superstore

Plumbing Superstore

Total Tiles

CMO Trade

More about Door Superstore

Written by the company

Everything you need in one place
From the door itself down to the hinges and screws needed to secure it, Door Superstore truly is a one-stop shop as we have everything you need. Choose from top name brands on essentials like fire-rated hinges and have your pick of the best available on door knockers, numbers and other hardware items.
Ideas and inspiration
For the discerning homeowner looking for inspiration on what they could do we can inspire some new ideas for you to get your doors looking exactly how you want them. Perhaps an upgrade from a standard flush internal door to a pocket door that slides open will be the space-saving feature you’ve been looking for? Contact us on 01752 422 501, email us on support@doorsuperstore.co.uk, or use our live chat on our website! For help with deciding what you need, for help completing an order, or for a comprehensive quote, we'll be happy to help.

Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
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2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Very efficient

Very efficient, on the whole easy to work out what we needed and delivered as expected. Stormguard appear to work well so that's all good.

October 5, 2025
Rated 5 out of 5 stars
Verified

The door came to me with damaged edges

The door came to me with damaged edges, under the hood packaging, I informed them immediately about it and They told me I could keep the door and they gave me a decent discount too!
I have since repaired it and am now using it.

Win,win

October 9, 2025
Rated 5 out of 5 stars
Verified

Managed to source a Stormguard product…

Managed to source a Stormguard product not available through retail sources (door seal for a larger than normal door).
Easy to contact by phone - a rare quality these days.
All fitted and keeping out the draughts. Thank you.

October 1, 2025
Rated 1 out of 5 stars
Verified

Problem Service - now resolved

Terrible Service - put in order over the phone for a clear glass door - wrong product arrived now they want to charge for return and redelivery - unless resolved will not be using them again. We checked twice that it was a clear glass door and not frosted! Since posting this Door Superstore have been most helpful and appear to have resolved the issue. Thank you!

September 29, 2025
Door Superstore logo

Reply from Door Superstore

Good Morning,

Thank you for taking the time to leave a review.

I do apologise about this issue, I can see you have been receiving assistance with this matter to get this resolved for you.

I am sorry for the miss communication with regards to your order.

Kind Regards

Samantha

Rated 5 out of 5 stars

SHEER EXCELLENCE!

I have made numerous email enquiries over the past few months about some doors we were interested in purchasing. Every person replying to these emails was polite, helpful, professional & gave me clear answers or told me they would find out the answer & let me know which they did! Several of my questions involved contacting the actual door manufacturers & their replies were then passed on to me. Every reply assured me it was no trouble & not to hesitate to contact them if I had any more queries. I was offered a discount code which I was permitted to pass on to my carpenters to use as they were ordering the doors for us. Delivery was prompt & as scheduled. The doors have now been fitted & look AMAZING! Our fitters were very impressed with the quality of them & the way they behaved when being planed etc. We simply could NOT be more impressed & thankful that we chose DOOR SUPERSTORE!

September 23, 2025
Unprompted review
Rated 2 out of 5 stars
Verified

I am sothe door waspoor quality damaged…

I am sorry to say the door was damaged and because I wasn't there to check it and also I never signed for it .I thought the door was of poor standard and only stapled together also you can't fit a rim dior lock onto it the brace through the middle isn't wide enough.

September 8, 2025
Door Superstore logo

Reply from Door Superstore

Good Afternoon,

Thank you for taking the time to leave a review.

I cannot see that you have contacted us to report the item as being damaged or poor quality, please can you email us with pictures to feedback@cmostores.com if you wish for us to look in to this and see if there is anything we can do for you.

Kind Regards

Samantha

Rated 1 out of 5 stars
Redirected

I would of given them 0 instead of 1…

I would of given them 0 instead of 1 star
AVOID AVOID this company I bought a obscere triple Glazed window from door superstore for a extension at my home and the glass is made of really poor quality I can actually see my hand the glass the quality is so poor
If I was you I would save your money and avoid this company

September 8, 2025
Unprompted review
Door Superstore logo

Reply from Door Superstore

Good Afternoon,

Thank you for taking the time to leave a review.

I can see you have sent images to us yesterday and these are being reviewed between us and the supplier. As soon as we get more information we will be in contact with you to discuss.

Kind Regards

Samantha

Rated 4 out of 5 stars
Verified

Good quality door

The door is really good quality, very pleased with it. Delivery was a little late but the customer service when dealing with the delay was very good. Would buy from Door Superstore again.

September 6, 2025
Rated 1 out of 5 stars
Redirected

2 doors delivered and faulty!

2 doors deliver. Unwrapped the first; 16 faults listed. As it was a 6 panel glazed door finding the glazing beads out of line, plus the beading so rough most of it needs sanding. Absolute joke door is going back.
Second door: 13 faults listed. But as I am desperate, depending on what they say, I may spend an hour sanding this, unless they want to replace. Note Doors supplied by Door Superstore by made by J B Kind. Think twice before buying!

August 28, 2025
Unprompted review
Door Superstore logo

Reply from Door Superstore

Good Afternoon,

Thank you for taking the time to leave a review.

We appreciate your feedback and are sorry to hear about the issues with the doors. I can see my colleague has been working with the supplier to arrange collection of these doors and a full refund has been raised for you.

We are speaking with the supplier to ascertain why doors in this condition have been sent out to you as this is not what we would expect.

I sincerely apologise and hope this is resolved for you soon.

Kind Regards

Samantha

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