leadertrade.com Reviews 859

TrustScore 4 out of 5

4.2

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the quality of the products, including doors and flooring, often describing them as great and well-packaged. Consumers also highlight the easy-to-use website and straightforward ordering process. People are pleased with the delivery service, mentioning prompt and friendly service. Consumers report positive interactions with the staff, specifically mentioning helpful and attentive service from employees like Stuart. Reviewers value the competitive prices and the company's proactive approach to customer service. However, opinions on the order process are mixed, with some customers expressing concerns about delivery costs and occasional issues with order accuracy.

Based on these reviews

Rated 4 out of 5 stars
Verified

Great product range but expensive delivery service. Generally pleased with my door too, but its much more lightweight and flimsy, which is very surprising being a glazed door. Looked to order another... See more

Rated 4 out of 5 stars
Verified

Setting up an account was really easy, as was ordering and the delivery time was really good from the other side of Britain. Fantastic! Thanks again

Company replied

Rated 4 out of 5 stars
Verified

Leaders Floors/Trade , as a company, can be a little bit ' hit or miss', mainly due to being unable to get them to answer calls....but another time they'll answer swiftly and obligingly. After a fair... See more

Company replied

Rated 4 out of 5 stars
Verified

This is the 2nd time we have bought doors for a property renovation. The price is really competitive even with delivery costs. Delivery has various option & is a good service. The doors are good quali... See more

Company replied

Rated 5 out of 5 stars

Very happy with our experience with Leader Doors. We have an issue with something out of stock and they managed to find some for us so we could get our project underway. Delivery was also super fast

Company replied

Rated 5 out of 5 stars

Leader trade was very proactive. As soon as I completed the Trade application form, they called me (Tony), told me stock availability and arranged the order very swiftly and smoothly. Very pleasant... See more

Company replied

Rated 5 out of 5 stars

It's early days into my experience with Leader Doors, but so far, I am delighted. The doors I bought were competitively priced, but the outstanding part so far is the customer service.... See more

Company replied

Rated 5 out of 5 stars
Verified

Always offer me great prices, my account guy Stuart helps me out when I need stuff sorting and doesn’t try and constantly sell me things like other well known companies. Probably deserves a bonus. Ove... See more

Company replied

Rated 5 out of 5 stars
Verified

Great quality of the products, and service, we have purchased several doors from Leader Trade, and barn door tracks, the products are always first class.

Company replied

Rated 5 out of 5 stars

The delivery person - Elias - was super helpful. There was a lot of old snow on my road and as he had got stuck on a similar road the day before, he was reluctant to drive down the hill. But instead... See more

Rated 5 out of 5 stars
Verified

From opening my trade account to placing my order for a sample Then ordering the product needed for the job. Allways informed of the progress Even got a message to say delivery was a hour away Grea... See more

Rated 5 out of 5 stars

This is the second time Jamie s has delivered to us. On both occasions he has been prompt very helpful and so pleasant. It’s so lovely to get a delivery man that’s not grumpy and literally dumps the d... See more

Rated 5 out of 5 stars

Fast and friendly customer service, always the most competitive prices with LD and the delivery times are also fast. Trade account easy to use too.

Company replied

Rated 3 out of 5 stars
Verified

Was sold a product and paid for 48hr delivery. Waited in for delivery which an email said was dispatched but did not arrive. Queried with sales and was told that the product was not available!! Bee a... See more

Company replied

Rated 5 out of 5 stars

Staff were really helpful with my order and making amendments. Doors of a good quality and as described on the website. Still to check them all over for any issues. Delivery was excellent - good com... See more

Rated 5 out of 5 stars

Ordered 5 doors (LT1465B2B) with Leadertrade to the Scottish countryside and it arrived a couple of working days later. Great prices, great stock, easy to deal with, delivery guy was fantastic,... See more

Rated 4 out of 5 stars

These timber boards are great and delivery was well organised , my only question is that these boards arrived without any protection just cling film if they had been damaged they would have gone back... See more

Rated 5 out of 5 stars
Verified

Ordered B rated oak doors "minor imperfections" thinking "I'll risk it" and expecting to have to do a bit of work to get them up to standard. They're almost pristine. Would absolutely "risk it" again.... See more

Rated 3 out of 5 stars
Verified

Ordered pine board, wood isn't bad quality not the best though, bit of a twist in it but for what I'm doing with it will be fine, but the delivery was bad, a week late after I took time off work to t... See more

Company replied

Rated 5 out of 5 stars

Jamie S provided a great delivery service. Called us 20 minutes prior to arrival. Carefully placed the heavy boxes in our prepared area and was generally very polite, positive and helpful. Thanks.

Company replied

Rated 5 out of 5 stars
Verified

I ordered doors from their website which was simple to do. I knew how much the delivery was going to be from the outset so no nasty surprises further down the line. Company kept me informed regardi... See more

Rated 5 out of 5 stars
Verified

Stuart really helped with my order and offered me full advice and service great trade professional service

Company replied

Rated 5 out of 5 stars

honestly no idea what the bad reviews are for! all delivered what we ordered and within the estimated timeframe we were given. The delivery driver was amazing he carefully checked all our order to e... See more

Rated 4 out of 5 stars
Verified

The order was sent on time and with no issues, the product doesn't really look like the one in the website as it has double amount of vertical / horizontal grooves, but it still suits my design so I d... See more

Rated 5 out of 5 stars

Fabulous door, especially as they were delivered by the charming Devonian Dave. The gentle giant even put them into the drawing room for me (74), without a murmur especially as the big ones were 52 ki... See more

Company replied

Rated 5 out of 5 stars

I purchased some beautiful doors recently that were reduced in price the next day. I phoned up to ask if Leaders would honour the new price and refund the difference. I spoke with a helpful and pleasa... See more

Company replied

Rated 3 out of 5 stars
Verified

The product was good and the delivery came when i was informed it would but I'm scoring this as a 3 star because of delivery. I bought the product online and it was not until i completed the purchas... See more

Company replied

Rated 3 out of 5 stars
Verified

In nutshell ,delivered on time as specified. Driver called me before so I could prepare. Item as good as was expected. But delivery fee is way to much. Even had to wait 2 weeks, for earlier delivery d... See more

Rated 5 out of 5 stars
Verified

Another great deal with very reasonable delivery, B-grade oak veneer doors had very little wrong with them. Light sand here and there, coat of oil and look great. Brilliant & affordable upgrade for th... See more

Rated 4 out of 5 stars

Very competitive pricing. Ordered a B grade door which appears to have minimal surface defects, barely noticeable. Enabled me to purchase a hardwood door for my shed for the same price or less than a... See more

Company replied

Rated 5 out of 5 stars

The delivery driver James kept me posted on my order and arrived exactly when he said he would. Helped me load it into an awkward space which was extremely helpful

Rated 5 out of 5 stars

Exceeded my expectations - I ordered Oak worktops to clad a staircase. The wood was pristine and I’m still chuffed at the value. I opted to collect from the Coventry depot. Fantastic service and they... See more

Rated 5 out of 5 stars

Easy to use website which calculates the floor area for you so you know exactly what to order. My order which was in stock took just 7 days to be delivered, and the delivery guy was very helpful and p... See more

Rated 5 out of 5 stars

2nd time using the company for home imrovement materials, as a former craftsman I'm pleasantly surprised again. Really good company to deal with and get a great deal from, can't fault them. Thanks aga... See more

Rated 5 out of 5 stars

These are an additional set of doors that we have had. Real quality product and look great when fitted. Ordering process straight forward. Delivery prompt and friendly. Well pleased.

Company replied

Rated 5 out of 5 stars
Verified

Order arrived well packed and quickly (delivery was expensive though). All items arrived (didn't expect to receive 2 items in 1 box, did panic when I seen only 3 boxes on truck, ordered 6 items). Over... See more

Rated 5 out of 5 stars

Second time purchasing pine boards and again the quality is fantastic. The delivery experience was perfect. The driver, Lee Jackson, was amazing. Kept us up to date with our delivery window and was... See more

Rated 5 out of 5 stars
Verified

Easy order process, good stock and decent prices. Delivery offered was quick but pricey. Arrived as promised and well packed, kept up to date with delivery. Had a little panic when delivery arrived,... See more

Rated 5 out of 5 stars
Verified

The item was exactly as described. I've ordered twice now and both times it's been a very easy purchase with good quality products at great prices and prompt delivery. Highly recommended.

Company replied

Rated 5 out of 5 stars
Verified

Bought 5 packs of the hickory laminate for our kitchen, and it looks great with the high gloss shine,even the chap who laid it couldn't believe it when he saw the finished floor. (The high gloss)

Company replied

Rated 5 out of 5 stars

Stuart was so helpful. Responded quickly to our enquiry and answered our questions. Refreshing to find such great customer service when you find companies online as I did here.

Company replied

Rated 5 out of 5 stars

Doors look fabulous, really happy with them and the delivery was excellent, bang on time 😊👍 especially as I had to come out of work to get them. Will definitely order from them again.

Company replied

Rated 4 out of 5 stars
Verified

The oak top was lovely apart from it had very little packaging a few nasty marks nothing that MGMB camper conversion couldn’t sort

Company replied

Rated 5 out of 5 stars
Verified

Delivery info 100% accurate. You could see the delivery on route to me. Pine board was not damaged. Would certainly purchase from them again.

Company replied

Rated 5 out of 5 stars
Verified

what can I say…..still the best flooring supplier out there. Great team to deal with in the office.

Company replied

Rated 5 out of 5 stars

Stuart was really attentive; he bent a kwards to accommodate us and kept his calm when the order process was not running smoothly. Stuart is more than welcome to come to my guesthouse

Company replied

Rated 5 out of 5 stars
Verified

Its been very easy to do business with leader, from start to finish i was kept in the loop regarding delivery , the doors were superb and as described. I would certainly use them again in the future... See more

Company replied

Rated 5 out of 5 stars
Verified

I find leader trade go above and beyond for their customers and I haven't even bought anything yet. I requested a sample which was the best sample I've received out of all the shops I've been looking... See more

Company replied

We perform checks on reviews


Company details

  1. Flooring Store
  2. Do-it-Yourself Shop
  3. Door Shop

About leadertrade.com

Written by the company

About Leader Trade

Leader Trade is a leading distributor of high quality products for the home and trade.

We strive to bring new products and innovative designs to the UK market first, and why our unmatched service is welcomed all around the UK. At the very heart of Leader Trade's business, is our long-term business partnerships with global product manufacturers and importers. We work with some of the biggest global brands, to ensure that our products offer the very best in quality materials - while offering unique features and sustainability. If you want a supplier that offers great products at the UK's best prices – why not contact us today.

Shop our full range of doors online at www.leadertrade.com

Written by the company

🏠 100's of new items added every month
💷 The UK's lowest trade prices
📱 Shop via desktop tablet & mobile
💖 Trade account benefits available
🗺️ We ship to the whole of the UK
🚚 VIP delivery from £29
🦮 Expert help & advice available

Contact info

4.2

Great

TrustScore 4 out of 5

859 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 43% of negative reviews

Typically replies within 1 week


Rated 4 out of 5 stars
Verified

The door we ordered was perfect when it arrived. I can say no more than that

Setting up an account was really easy, as was ordering and the delivery time was really good from the other side of Britain. Fantastic!
Thanks again

September 24, 2025
leadertrade.com logo

Reply from leadertrade.com

We're happy to hear that setting up an account and ordering was easy. We're also glad the delivery time met your expectations, even across a great distance. Thanks for your fantastic feedback!

Belinda Everett
Trade Sales Supervisor

Rated 5 out of 5 stars
Verified

Stuart really helped with my order and…

Stuart really helped with my order and offered me full advice and service great trade professional service

September 23, 2025
leadertrade.com logo

Reply from leadertrade.com

We're happy to hear that you received excellent advice and service during your order. We appreciate you taking the time to share your positive experience with us!

Belinda Everett
Trade Sales Supervisor

Rated 5 out of 5 stars
Verified

Oak doors

Good service good delivery and good doors

September 23, 2025
leadertrade.com logo

Reply from leadertrade.com

We're happy to hear that you had a positive experience with our service and doors. Thank you for your great feedback!

Belinda Everett
Trade Sales Supervisor

Rated 5 out of 5 stars

Great customer service

Great customer service, fast delivery and any issues are resolved very quickly.

September 25, 2025
Unprompted review
leadertrade.com logo

Reply from leadertrade.com

We're happy to hear that you had a great experience with our customer service and fast delivery. We appreciate your positive feedback regarding our quick issue resolution.

Belinda Everett
Trade Sales Supervisor

Rated 5 out of 5 stars
Verified

Fantastic customer service

Excellent prices and fantastic customer service

September 12, 2025
leadertrade.com logo

Reply from leadertrade.com

We're happy to hear that you had a fantastic experience with our prices and customer service! Thank you for your positive feedback; we appreciate it.

Belinda Everett
Trade Sales Supervisor

Rated 5 out of 5 stars

Very happy with our experience with…

Very happy with our experience with Leader Doors. We have an issue with something out of stock and they managed to find some for us so we could get our project underway. Delivery was also super fast

September 25, 2025
Unprompted review
leadertrade.com logo

Reply from leadertrade.com

We're happy to hear that you had a positive experience! We're so glad we could locate the out-of-stock items and ensure a super-fast delivery to get your project started. Thanks for your great feedback.

Belinda Everett
Trade Sales Supervisor

Rated 5 out of 5 stars
Verified

what can I say…..still the best…

what can I say…..still the best flooring supplier out there.
Great team to deal with in the office.

September 16, 2025
leadertrade.com logo

Reply from leadertrade.com

We're happy to hear that you had a great experience! It's wonderful to know that you appreciate our team and our flooring options. Thank you for your positive feedback!

Belinda Everett
Trade Sales Supervisor

Rated 5 out of 5 stars
Verified

Customer service very good.

September 12, 2025
leadertrade.com logo

Reply from leadertrade.com

We're happy to hear that you found our customer service very good. Thank you for your positive feedback; we appreciate it.

Belinda Everett
Trade Sales Supervisor

Rated 4 out of 5 stars
Verified

Great product range but expensive delivery

Great product range but expensive delivery service. Generally pleased with my door too, but its much more lightweight and flimsy, which is very surprising being a glazed door. Looked to order another door but put off by shipping cost being 2/3 the cost of the door!

June 14, 2025
Rated 5 out of 5 stars
Verified

Great quality of the products

Great quality of the products, and service, we have purchased several doors from Leader Trade, and barn door tracks, the products are always first class.

September 9, 2025
leadertrade.com logo

Reply from leadertrade.com

We're happy to hear that you're pleased with the quality of our doors. Thank you for your continued support and for sharing your positive experience with our products and service.

Belinda Everett
Trade Sales Supervisor

Rated 5 out of 5 stars

Early Experiences: Fantastic

It's early days into my experience with Leader Doors, but so far, I am delighted.

The doors I bought were competitively priced, but the outstanding part so far is the customer service.

When I signed up for a trade account, the process was easy, and within an hour or so, I had a call from an account manager. There was no product sales pitch, just a "good to meet you, and if you ever need anything, just call."

My first order was only partly in stock on the day I needed it.

However, Stuart was on the case straight away and after a few hours, he had solved it, and the order was back on track.

Without that, I'd have lost a planned day of work.

Excellent experience all round.

Thank you, Stuart.

September 17, 2025
Unprompted review
leadertrade.com logo

Reply from leadertrade.com

We're happy to hear that you are delighted with your experience so far. It's great to know that the trade account process was easy and the customer service stood out to you. We appreciate your positive feedback and are glad we could help keep your project on track.

Belinda Everett
Trade Sales Supervisor

Rated 5 out of 5 stars

Fast and friendly customer service

Fast and friendly customer service, always the most competitive prices with LD and the delivery times are also fast. Trade account easy to use too.

September 15, 2025
Unprompted review
leadertrade.com logo

Reply from leadertrade.com

We're happy to hear that you had a positive experience with our fast service, competitive prices, and user-friendly trade account. We appreciate you taking the time to share your feedback!

Belinda Everett
Trade Sales Supervisor

Rated 5 out of 5 stars

Leader trade was very proactive

Leader trade was very proactive. As soon as I completed the Trade application form, they called me (Tony), told me stock availability and arranged the order very swiftly and smoothly. Very pleasant and proactive manner. Impressed.

September 11, 2025
Unprompted review
leadertrade.com logo

Reply from leadertrade.com

We're happy to hear that our team provided you with such prompt and efficient service. We appreciate your positive feedback regarding our proactive approach and smooth order process. Thank you for sharing your experience!

Belinda Everett
Trade Sales Supervisor

Rated 5 out of 5 stars

Ordered 5 doors (LT1465B2B) with…

Ordered 5 doors (LT1465B2B) with Leadertrade to the Scottish countryside and it arrived a couple of working days later.

Great prices, great stock, easy to deal with, delivery guy was fantastic, will definitely be back.

5/5

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Staff were really helpful with my order…

Staff were really helpful with my order and making amendments. Doors of a good quality and as described on the website. Still to check them all over for any issues.
Delivery was excellent - good communication from delivery guys on time etc. very helpful with off loading.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

This is the second time Jamie s has…

This is the second time Jamie s has delivered to us. On both occasions he has been prompt very helpful and so pleasant. It’s so lovely to get a delivery man that’s not grumpy and literally dumps the delivery with a grump and then runs away. I know these guys are on the clock but a pleasant 30 second exchange can make all the difference

July 28, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look