Verified
Great product range but expensive delivery service. Generally pleased with my door too, but its much more lightweight and flimsy, which is very surprising being a glazed door. Looked to order another... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
Setting up an account was really easy, as was ordering and the delivery time was really good from the other side of Britain. Fantastic! Thanks again
Company replied
Verified
Leaders Floors/Trade , as a company, can be a little bit ' hit or miss', mainly due to being unable to get them to answer calls....but another time they'll answer swiftly and obligingly. After a fair... See more
Company replied
Verified
This is the 2nd time we have bought doors for a property renovation. The price is really competitive even with delivery costs. Delivery has various option & is a good service. The doors are good quali... See more
Company replied
Very happy with our experience with Leader Doors. We have an issue with something out of stock and they managed to find some for us so we could get our project underway. Delivery was also super fast
Company replied
Leader trade was very proactive. As soon as I completed the Trade application form, they called me (Tony), told me stock availability and arranged the order very swiftly and smoothly. Very pleasant... See more
Company replied
It's early days into my experience with Leader Doors, but so far, I am delighted. The doors I bought were competitively priced, but the outstanding part so far is the customer service.... See more
Company replied
Verified
Always offer me great prices, my account guy Stuart helps me out when I need stuff sorting and doesn’t try and constantly sell me things like other well known companies. Probably deserves a bonus. Ove... See more
Company replied
Verified
Great quality of the products, and service, we have purchased several doors from Leader Trade, and barn door tracks, the products are always first class.
Company replied
The delivery person - Elias - was super helpful. There was a lot of old snow on my road and as he had got stuck on a similar road the day before, he was reluctant to drive down the hill. But instead... See more
Verified
From opening my trade account to placing my order for a sample Then ordering the product needed for the job. Allways informed of the progress Even got a message to say delivery was a hour away Grea... See more
This is the second time Jamie s has delivered to us. On both occasions he has been prompt very helpful and so pleasant. It’s so lovely to get a delivery man that’s not grumpy and literally dumps the d... See more
Fast and friendly customer service, always the most competitive prices with LD and the delivery times are also fast. Trade account easy to use too.
Company replied
Verified
Was sold a product and paid for 48hr delivery. Waited in for delivery which an email said was dispatched but did not arrive. Queried with sales and was told that the product was not available!! Bee a... See more
Company replied
Staff were really helpful with my order and making amendments. Doors of a good quality and as described on the website. Still to check them all over for any issues. Delivery was excellent - good com... See more
Ordered 5 doors (LT1465B2B) with Leadertrade to the Scottish countryside and it arrived a couple of working days later. Great prices, great stock, easy to deal with, delivery guy was fantastic,... See more
These timber boards are great and delivery was well organised , my only question is that these boards arrived without any protection just cling film if they had been damaged they would have gone back... See more
Verified
Ordered B rated oak doors "minor imperfections" thinking "I'll risk it" and expecting to have to do a bit of work to get them up to standard. They're almost pristine. Would absolutely "risk it" again.... See more
Verified
Ordered pine board, wood isn't bad quality not the best though, bit of a twist in it but for what I'm doing with it will be fine, but the delivery was bad, a week late after I took time off work to t... See more
Company replied
Jamie S provided a great delivery service. Called us 20 minutes prior to arrival. Carefully placed the heavy boxes in our prepared area and was generally very polite, positive and helpful. Thanks.
Company replied
Verified
I ordered doors from their website which was simple to do. I knew how much the delivery was going to be from the outset so no nasty surprises further down the line. Company kept me informed regardi... See more
Verified
Stuart really helped with my order and offered me full advice and service great trade professional service
Company replied
honestly no idea what the bad reviews are for! all delivered what we ordered and within the estimated timeframe we were given. The delivery driver was amazing he carefully checked all our order to e... See more
Verified
The order was sent on time and with no issues, the product doesn't really look like the one in the website as it has double amount of vertical / horizontal grooves, but it still suits my design so I d... See more
Fabulous door, especially as they were delivered by the charming Devonian Dave. The gentle giant even put them into the drawing room for me (74), without a murmur especially as the big ones were 52 ki... See more
Company replied
I purchased some beautiful doors recently that were reduced in price the next day. I phoned up to ask if Leaders would honour the new price and refund the difference. I spoke with a helpful and pleasa... See more
Company replied
Verified
The product was good and the delivery came when i was informed it would but I'm scoring this as a 3 star because of delivery. I bought the product online and it was not until i completed the purchas... See more
Company replied
Verified
In nutshell ,delivered on time as specified. Driver called me before so I could prepare. Item as good as was expected. But delivery fee is way to much. Even had to wait 2 weeks, for earlier delivery d... See more
Verified
Another great deal with very reasonable delivery, B-grade oak veneer doors had very little wrong with them. Light sand here and there, coat of oil and look great. Brilliant & affordable upgrade for th... See more
Very competitive pricing. Ordered a B grade door which appears to have minimal surface defects, barely noticeable. Enabled me to purchase a hardwood door for my shed for the same price or less than a... See more
Company replied
The delivery driver James kept me posted on my order and arrived exactly when he said he would. Helped me load it into an awkward space which was extremely helpful
Exceeded my expectations - I ordered Oak worktops to clad a staircase. The wood was pristine and I’m still chuffed at the value. I opted to collect from the Coventry depot. Fantastic service and they... See more
Easy to use website which calculates the floor area for you so you know exactly what to order. My order which was in stock took just 7 days to be delivered, and the delivery guy was very helpful and p... See more
2nd time using the company for home imrovement materials, as a former craftsman I'm pleasantly surprised again. Really good company to deal with and get a great deal from, can't fault them. Thanks aga... See more
These are an additional set of doors that we have had. Real quality product and look great when fitted. Ordering process straight forward. Delivery prompt and friendly. Well pleased.
Company replied
Verified
Order arrived well packed and quickly (delivery was expensive though). All items arrived (didn't expect to receive 2 items in 1 box, did panic when I seen only 3 boxes on truck, ordered 6 items). Over... See more
Second time purchasing pine boards and again the quality is fantastic. The delivery experience was perfect. The driver, Lee Jackson, was amazing. Kept us up to date with our delivery window and was... See more
Verified
Easy order process, good stock and decent prices. Delivery offered was quick but pricey. Arrived as promised and well packed, kept up to date with delivery. Had a little panic when delivery arrived,... See more
Verified
The item was exactly as described. I've ordered twice now and both times it's been a very easy purchase with good quality products at great prices and prompt delivery. Highly recommended.
Company replied
Verified
Bought 5 packs of the hickory laminate for our kitchen, and it looks great with the high gloss shine,even the chap who laid it couldn't believe it when he saw the finished floor. (The high gloss)
Company replied
Stuart was so helpful. Responded quickly to our enquiry and answered our questions. Refreshing to find such great customer service when you find companies online as I did here.
Company replied
Doors look fabulous, really happy with them and the delivery was excellent, bang on time 😊👍 especially as I had to come out of work to get them. Will definitely order from them again.
Company replied
Verified
The oak top was lovely apart from it had very little packaging a few nasty marks nothing that MGMB camper conversion couldn’t sort
Company replied
Verified
Delivery info 100% accurate. You could see the delivery on route to me. Pine board was not damaged. Would certainly purchase from them again.
Company replied
Verified
The door is spot on but they charge a fortune for delivery unless you go for eco delivery but then you have to wait 6 weeks...really let yourselves down 2 weeks would be more like it....
Company replied
Great customer service, fast delivery and any issues are resolved very quickly.
Company replied
Verified
what can I say…..still the best flooring supplier out there. Great team to deal with in the office.
Company replied
Stuart was really attentive; he bent a kwards to accommodate us and kept his calm when the order process was not running smoothly. Stuart is more than welcome to come to my guesthouse
Company replied
Verified
Its been very easy to do business with leader, from start to finish i was kept in the loop regarding delivery , the doors were superb and as described. I would certainly use them again in the future... See more
Company replied
Verified
I find leader trade go above and beyond for their customers and I haven't even bought anything yet. I requested a sample which was the best sample I've received out of all the shops I've been looking... See more
Company replied
Company details
About leadertrade.com
Written by the company
Leader Trade is a leading distributor of high quality products for the home and trade.
We strive to bring new products and innovative designs to the UK market first, and why our unmatched service is welcomed all around the UK. At the very heart of Leader Trade's business, is our long-term business partnerships with global product manufacturers and importers. We work with some of the biggest global brands, to ensure that our products offer the very best in quality materials - while offering unique features and sustainability. If you want a supplier that offers great products at the UK's best prices – why not contact us today.
Written by the company
- 🏠 100's of new items added every month
- 💷 The UK's lowest trade prices
- 📱 Shop via desktop tablet & mobile
- 💖 Trade account benefits available
- 🗺️ We ship to the whole of the UK
- 🚚 VIP delivery from £29
- 🦮 Expert help & advice available
Contact info
103 Whitby Street South, TS24 7LH, Hartlepool, United Kingdom
- 01429241270
- help@leadertrade.com
- leadertrade.com
4.2
Great
859 reviews
Replied to 43% of negative reviews
Typically replies within 1 week
Verified
Complete shambles from the start…
Complete shambles from the start communication shocking
delivery shocking very poor company will never use them again
May 21, 2025
Reply from leadertrade.com
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and sincerely apologise for the issues you faced with both our communication and delivery service.
Your comments are deeply concerning to us, as they do not reflect the standards we aim to uphold. We understand how frustrating this must have been, and we truly regret that we did not meet your expectations at any stage of the process.
Please know that your feedback has been shared with the relevant teams, and we are taking it seriously to identify what went wrong and how we can improve moving forward.
While we regret that you feel you would not use us again, we would still welcome the opportunity to make things right. If you’re open to it, please contact us directly at 10429 241 299 or help@leadertrade.com, and we’ll do our utmost to resolve any outstanding concerns.
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
My order was cancelled as I was told…
My order was cancelled as I was told the door I ordered could no longer be located. Which could have been avoided, and was due to the phone advisors error.
May 19, 2025
Reply from leadertrade.com
Thank you for your feedback, and please accept our sincere apologies for the inconvenience caused by the cancellation of your order.
We understand how frustrating it must have been to be informed that your item was no longer available, especially after placing your order in good faith. We're also sorry to hear that this may have been due to an error on our part during the ordering process.
Please be assured that we take full accountability for the issue and are reviewing the circumstances internally to help prevent this from happening in the future. Your experience does not reflect the high standard of service we aim to provide, and we truly regret the disappointment caused.
If there’s anything we can do to assist you further — whether it’s helping you find an alternative product or discussing a goodwill gesture — please don’t hesitate to get in touch with us directly on 01429 241 299 or Help@leadertrade.com.
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
One of the doors had a split on the…
One of the doors had a split on the edge
Doors living is not hard wood as it should!
In all this old houses I have to trim the sides..so after this, varnishing is not gonna match the hard wood paterns
May 14, 2025
Reply from leadertrade.com
Thank you for taking the time to share your feedback. We’re sorry to hear that one of the doors arrived with a split and that the material did not meet your expectations. We understand how important consistency and quality are, especially when working on older homes where adjustments are often necessary.
Your comments have been shared with our quality control team so we can review and improve both our materials and packaging processes. We appreciate your insight, and we're always looking for ways to ensure a better experience for our customers.
If there's anything we can do to further assist you, please don’t hesitate to get in touch with our customer service team.
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
Reply from leadertrade.com
Thank you for your kind recommendation! We're delighted to hear that you were pleased with the communication, speedy delivery, and the quality of our products.
Your feedback means a great deal to us, and it's always rewarding to know we've delivered a positive experience.
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
18mm oak work top
The oak top was lovely apart from it had very little packaging a few nasty marks nothing that MGMB camper conversion couldn’t sort
May 8, 2025
Reply from leadertrade.com
Thank you for your feedback and for choosing us for your oak worktop. We're glad to hear you were pleased with the quality of the oak itself, and that MGMB Camper Conversion was able to resolve the issues.
We appreciate you bringing the packaging concerns to our attention. Your comments help us identify areas for improvement, and we will certainly review our packaging process to ensure better protection during transit moving forward.
Thank you again for your support.
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
Poor standard
Purchased 6 louver doors, described as painted and ready to hang…they’re primed, with filler poorly applied, dents and marks all over, out of wind.
Doors were being hanged in pairs, with two doors laid next to each other - the middles are touching with 5-6mm gaps on the tops and bottoms.
April 15, 2025
Reply from leadertrade.com
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the louver doors you received did not meet your expectations.
We aim to ensure that all our products are accurately described and thoroughly quality-checked before dispatch. It’s disappointing to hear that the doors arrived with imperfections and alignment issues, and we apologise for any inconvenience this has caused during your installation process.
Your comments regarding the finish and the fit of the doors have been noted and will be passed on to our quality control team for immediate review. We want to ensure this is addressed and, where possible, prevented in the future.
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
NOT THE BEST EXPERIENCE
They tried to help but after the mess they created but still not very compassionate. the way they said they put extra box of one flooring infact many of the tiles were damage but when I email them they never responded to it. and When i call and spoke to abigail she said the guy was on holiday and he will call me or reply my email that never happen either.
April 30, 2025
Reply from leadertrade.com
Thank you for your feedback, and we're truly sorry to hear about your experience.
We sincerely apologize for any inconvenience caused by the damaged flooring tiles and the delay in our response. It’s clear we fell short of providing the level of service and communication you expected—and rightly deserve.
We understand how frustrating this must have been, especially after being assured of a follow-up that did not happen. Please know that this is not reflective of our usual standards, and we are addressing this internally to ensure it does not happen again.
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
Poor delivery Service
The product was good and the delivery came when i was informed it would but I'm scoring this as a 3 star because of delivery. I bought the product online and it was not until i completed the purchase including the £29 delivery charge that i realised i had to wait 14 days for delivery from LEEDS to Glasgow.
This was clearance stock so it would have been ready to ship immediately.
Leader Trade need to improve their delivery especially when charging such a high amount
May 14, 2025
Reply from leadertrade.com
Thank you for your honest feedback. We're pleased to hear that you were satisfied with the quality of the product and that your delivery arrived as scheduled.
We do, however, regret that the delivery timeline and associated cost did not meet your expectations. We understand your concerns—particularly when purchasing clearance stock that’s expected to be ready for immediate dispatch. Your comments are valid and have been shared with our logistics and management teams as we continue to evaluate and improve our delivery services.
We truly value your business and appreciate you bringing this to our attention. If there’s anything further we can do to assist, please don’t hesitate to contact our customer service team.
Kind Regards,
Belinda Everett- Trade Supervisor
Verified
Very easy to order and delivery…
Very easy to order and delivery excellent arrived a few days from order. Friendly delivery arrived on time I would definitely use this company again.
May 14, 2025
Reply from leadertrade.com
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that you found the ordering process easy and that your delivery arrived promptly and as expected.
Our team strives to provide a smooth and reliable service, and it’s always rewarding to know we’ve met that goal.
Kind Regards,
Belinda Everett - Trade Supervisor
Driver delivered as planned
Driver delivered as planned. Perfect delivery, doors and response.
May 21, 2025
Unprompted review
Reply from leadertrade.com
Thank you for taking the time to share your feedback. We're thrilled to hear that your delivery went smoothly and met your expectations. It’s great to know our driver provided prompt and professional service.
Your satisfaction is very important to us, and we truly appreciate your support.
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
Always offer me great prices
Always offer me great prices, my account guy Stuart helps me out when I need stuff sorting and doesn’t try and constantly sell me things like other well known companies. Probably deserves a bonus. Overall never had a bad experience yet and look forward to shopping again.
May 9, 2025
Reply from leadertrade.com
Thank you so much for your kind words and for taking the time to share your experience with us. We're delighted to hear that you consistently receive great service and value from our team, and especially pleased to know that Stuart has been so helpful and supportive. We'll be sure to pass on your feedback—he’ll be thrilled to hear it (and we agree, he’s a real asset to the team!).
It's great to know that our approach stands out from the rest, and that you feel looked after rather than sold to.
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
Reply from leadertrade.com
Thank you for your feedback! We're pleased to hear that your delivery arrived on time and everything met your expectations.
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
Reply from leadertrade.com
Thank you for your fantastic review! We're thrilled to hear that you were pleased with the service, product, communication, and pricing. Providing a smooth and positive experience for our customers is always our top priority, and it's great to know we hit the mark.
We truly appreciate your support and look forward to working with you again soon.
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
Great company
Great company. Great driver. Great tracking. Products have always arrived on the date given. No complaints.
May 8, 2025
Reply from leadertrade.com
Thank you for your kind words and for taking the time to leave such positive feedback. We're delighted to hear that you've consistently had a great experience with our team, from our drivers and tracking to the timely delivery of your orders.
Your satisfaction means a great deal to us, and we're glad to have earned your trust.
Kind Regards,
Belinda Everett - Trade Supervisor
I am not satisfied with the door I…
I am not satisfied with the door I received. upon inspection there are visible scratches on the surface and lot of damages, which is very disappointing for a new product. I expected better quality and attention to detail. I hope the seller addresses these issues promptly.
May 13, 2025
Unprompted review
Verified
Door damaged on arrival and not wrapped…
Door damaged on arrival and not wrapped and door handle missing still not received a call or email back.
Despite the response below Abigail from leader trade will not refund my damaged and unwrapped door or missing handle this needs to be escalated as I am finding the correspondence extremely aggressive and unhelpful.
May 9, 2025
Reply from leadertrade.com
Thank you for your review, and we’re very sorry to hear about the condition in which your door arrived and the delay in communication regarding the missing handle.
We’d like to kindly clarify that the item purchased was a B-Grade door, which is sold at a reduced price due to minor cosmetic imperfections. These products are clearly described as such at the point of sale, and while some marks or blemishes may be present, they should still be fit for purpose and handled with care during delivery.
The lack of wrapping and the missing handle are not acceptable, even for B-Grade items, and we apologise for the inconvenience this has caused.
Thank you for your patience, and again, we apologise for the frustration caused.
Kind regards,
Belinda Everett - Trade Supervisor
Verified
Great doors delivered on time
Great doors delivered on time, much better price than our usual supplier. We will definately use again. Thank you.
May 7, 2025
Reply from leadertrade.com
Thank you for your positive feedback! We're delighted to hear that you were pleased with the quality of the doors, timely delivery, and competitive pricing. It's great to know we’ve earned your trust, and we truly appreciate your intention to return.
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
Quick delivery
Quick delivery. Delivery driver helped unload and take 25 meters to where we needed it. Great product and service
May 8, 2025
Reply from leadertrade.com
Thank you for your kind review! We're glad to hear your order was delivered promptly and that our delivery driver was able to assist you on-site. It's great to know you're happy with both the product and the service. We truly appreciate your support.
Kind Regards,
Belinda Everett - Trade Supervisor
Verified
Liberty Oak Internal Doors look great
The delivery of our new Liberty Oak internal doors was on time which meant our Joiner could fit them straight away. We were really pleased once the doors were fitted.
May 6, 2025
Reply from leadertrade.com
Thank you for your wonderful feedback! We're so pleased to hear that your Liberty Oak internal doors were delivered on time and that everything went smoothly with the installation. It’s great to know you’re happy with the finished result.
Kind Regards,
Belinda Everett - Trade Supervisor
great company
Dealt with Stuart in the trade dept who is super efficient and on the ball. Great company
May 13, 2025
Unprompted review
Reply from leadertrade.com
Thank you for your kind words and for taking the time to leave a review. We're delighted to hear you had a positive experience with our trade department. Stuart will be especially pleased to know his efficiency and support stood out.
Kind Regards,
Belinda Everett - Trade Supervisor
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