Delivery driver damaged paint work as…
Delivery driver damaged paint work as he was rushing round because it was raining. So I was told to contact the Heplteam @ leader trade but whan I did they just apologised & told me they were closing the ticket & that was the end of the compliante.
Reply from leadertrade.com
Thank you for taking the time to share your feedback. We’re very sorry to hear about the damage to your paintwork and any frustration this situation has caused.
While our drivers do their best to deliver efficiently and respectfully, we understand your concern and sincerely apologise if you felt the delivery was rushed due to weather conditions. This is certainly not the level of service we strive to provide, and we will be addressing your comments with our team to prevent similar situations in the future.
We would also like to take this opportunity to highlight that, as stated in our terms and conditions:
"Whilst our drivers will always take care at your property, we kindly ask that any carpets or flooring that will be on the driver's path during the delivery of your items are sufficiently protected. We would also ask that you remove any fragile items such as ornaments and pictures to prevent any unnecessary accidental damage – this ensures a smooth delivery for all."
We do appreciate your understanding of the shared responsibility during the delivery process. That said, if you believe there are specific aspects of your case that require further review, please don’t hesitate to get in touch with our team again at Help@leadertrade.com, quoting your order number, and we will do our best to assist you further.
Kind Regards,
Belinda Everett - Trade Supervisor
