Hopkinson Cycles Reviews 501

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing and often highlight that the prices are better compared to other retailers. Consumers appreciate the free and fast delivery options available. People frequently mention the efficient order processing and quick dispatch times. Reviewers are also satisfied with the customer service, noting prompt and helpful responses to inquiries. The quality of products and the ease of ordering through the website are additional points of satisfaction for consumers.

Based on these reviews

Rated 5 out of 5 stars

Fantastic customer service - I was sent the wrong lock by accident but they were incredibly fast to rectify the issue by dispatching the replacement within an hour using tracked 24hr shipping free of... See more

Rated 5 out of 5 stars

Purchased two gravel tyres at lowest price that I could find online. Goods despatched early next day and arrived by Royal Mail two days later. Reliable and efficient.

Rated 5 out of 5 stars

Quality seller - would recommend. Needed a replacement bike lock but had a question about the bracket before purchase. Great communication from seller via email and great price. The bike lock cam... See more

Rated 5 out of 5 stars

I ordered some chains from Hopkinson cycles, and received them quickly. However, they had made an error and sent a wrong one. I emailed them and Nick replied quickly to apologise and sent me a link... See more

Rated 5 out of 5 stars

First Class Service. Called for advice prior to purchasing tyres. Very friendly and helpful. Ordered 2 Marathon Plus Tour Tyres, and 2 AV13 Inner Tubes - from Website. Delivery quickly - as prom... See more

Rated 5 out of 5 stars

Very competitive prices over a range of bicycle components & accessories plus free postage & quick delivery put Hopkinson's at the top of my list when looking for some new tyres - in this case Pirelli... See more

Rated 5 out of 5 stars

Before ordering I emailed them with a question about one of the things I wanted. They got back to me with an answer the same day. I placed my order at 12.18pm and got the notification that it had b... See more

Rated 5 out of 5 stars

Used before. Just got Schwalbe Marathon plus mtb tyre. Great price, decent website, always seem to have stock, Express delivery was only£2 (free otherwise)- overall excellent all round.

Rated 5 out of 5 stars

First time ordering from here - I wanted some new handlebars for my bike and they had the ones I wanted on sale so was cheaper than elsewhere. I ordered them around 8am and by 10am they’d been... See more

Rated 5 out of 5 stars

Ordered chain at cheaper price than elsewhere yesterday 12.50 with free post option, despatched at 13.45 from nr Leeds and rec'd in Dorset at 10.20 next morn. Excellent. I have used them several times... See more

Rated 5 out of 5 stars

I bought two tyres and tubes from Hopkinsons . The price was half that of Halfords !! Also a very fast delivery even though I ordered late on Friday they arrived, well packaged, on Tuesday. I will def... See more

Rated 5 out of 5 stars

I was very impressed by my shopping experience with Hopkinson Cycles. This was my first purchase from the company. I bought two Continental Ultra Sports tyres at a very good price. I ordered at lun... See more

Rated 5 out of 5 stars

Hopkins cycles was spot on, website really easy, keeping me updated on my purchase. Delivery was prompt and I was messaged throughout the journey. Really cannot fault my experience it was exceptional,... See more

Rated 5 out of 5 stars

Ordered 2 Schwalbe tyres. Great prices with free postage. Good communication with updates for delivery & tracking updates. Many thanks for great service from Hopkinson Cycles & would recommend and us... See more

Rated 5 out of 5 stars

Just grabbed some new Shimano brake pads, excellent price and super fast delivery, many thanks! Have already told a couple of my mates who will be ordering!

Rated 5 out of 5 stars

I would thoroughly recommend Hopkinson Cycles from the point of clear website, ordering , delivery and after care sales when I requested a copy of the receipt that I had lost within my system. I not... See more

Rated 5 out of 5 stars

My experience with Hopkinson Cycles was five star, they were professional, fair priced and done everything they said they’d do. I will be returning to them in the future for sure …. Well done Hopkin... See more

Rated 5 out of 5 stars

I ordered from them on ebay. The price was very competitive (maybe the best at the time) for a brand new product in original packaging. They are good and efficient to deal with in my opinion.

Rated 5 out of 5 stars

First class service. Cheapest sunrace cassette I could find and fast delivery. Will definitely use Hopkinson Cycles again Thank you

Rated 5 out of 5 stars

Repeat customer and repeat brilliant service! Ordered items first thing on Monday. Got confirmation of dispatch around 2 hours later and delivery due on Wednesday. And this is the free delivery opt... See more

Rated 5 out of 5 stars

Fast response to my order, great price free postage, great product. Definitely come back when needs to. Keep up the good work Team Hopkinson Cycles. All the very best.

Rated 5 out of 5 stars

Great price easy to order as I'm not good on tech all straight forwards arrived in good time I'm very happy with the service will definitely use again thanks hopkinson cycles

Rated 5 out of 5 stars

Good, competitive price, and excellent speed of delivery. Not used Hopkinson Cycles before, but will definitely use again if this is the level of service that is their norm.

Rated 5 out of 5 stars

Excellent products received today, delivered promptly and well packaged. I’ve not ordered from Hopkinson Cycles before but will definitely will be again.

Rated 5 out of 5 stars

Ordered 2 continental tyres, this store was the cheapest and fast free postage. Will definitely use them again. Well done Hopkinson Cycles.

Rated 5 out of 5 stars

Amazing customer service. I sent an email asking when a product would be available and asking to explain some differences to me, and I had a reply straight away. I then ordered the product and it was... See more

Rated 5 out of 5 stars

Although not local to me, I have always had excellent service and great prices from Hopkins cycles and I like to support an independent business..

Rated 5 out of 5 stars

Best price and v quick delivery. I had to return the item for a refund as I'd made a mistake when ordering and this was handled efficiently. I then ordered the correct item, at a good price, and thi... See more

Rated 5 out of 5 stars

Excellent prices. Ordered a couple of tyres online, no fuss, everything worked, and delivery was as per the order. I would happily go back. Many thanks Hopkinson Cycles.

Rated 5 out of 5 stars

very happy with the service provided, I have bought from hopkinson cycles a few times now always a pleasure, good range of products, fast delivery and no hassles.

Rated 5 out of 5 stars

Excellent service from Hopkins cycles. I bought a SRAM XX1 chain off of them at a great price on Tuesday night and it arrived Thursday afternoon. Very pleased and the chain looks great on the bike. Wo... See more

Rated 5 out of 5 stars

Ordered 2 tyres for mountain bike on sunday evening , arrived tuesday morning . Great service and great price. Easy to order .

Rated 5 out of 5 stars

The first 5 star review I have given. Ordered item at 09.10. on Wednesday received a reply at 09.48 to say the item had been despatched. Received my order the following day at 12.28 pm. Brilliant.

Rated 5 out of 5 stars

I've ordered from Hopkinson Cycles a couple of times recently, and I've been impressed. The prices have been good, with free delivery, and quick dispatch. I also find it useful that the item stock l... See more

Rated 5 out of 5 stars

Have used this company a few times and have always received a good service and products of good quality at excellent prices.

Rated 5 out of 5 stars

Ordered a new chain and 24t rear sprocket. Good price. Dispatched and arrived in short order. No drama or hassle and they have a great inventory of parts for vintage bikes

Rated 5 out of 5 stars

Great Company to deal with, need two Mountain Bike tyres for a friend of mine, speedy dispatch, and very good prices. What more could anyone ask for.

Rated 5 out of 5 stars

Im always uneasy ordering online, with out going into previous drama’s Well not this time thankfully a company that is competitive efficient and organised I wouldn't hesitate to purchase from the... See more

Rated 5 out of 5 stars

Excellent, helpful, friendly, hassle free service and great prices. My ‘go to’ bike shop.

Rated 5 out of 5 stars

Ordered tyres for a neighbour and very impressed with how quickly they arrived will definitely use again. Thanks.

Rated 5 out of 5 stars

Fast delivery and great price. M9100 12speed chain as described. Would highly recommend and use in future. Thanks.

Rated 5 out of 5 stars

Brilliant service - always a fast delivery and very well priced items.So pleased to have used you again!

Rated 5 out of 5 stars

Purchased a new steering stem for my 1970s Raleigh which has given it a new lease of life! Arrived quickly - many thanks.

Rated 5 out of 5 stars

Another great service from Hopkinsons. Everything in stock and very competitive prices. Next day delivery too

Rated 5 out of 5 stars

Great service and really helpful considering a mistake on my behalf. Really happy to help and get the issue resolved for me as well as informing me of all the correct ways to sort it. Really would rec... See more

Rated 5 out of 5 stars

Incredible service from this online shop. Price of item I ordered was the cheapest online, item arrived incredibly quickly and postage was free too. Perfect experience!

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Company details

  1. Bicycle Store
  2. Bike Accessories Store

Written by the company

WHO ARE HOPKINSON CYCLES Hopkinson cycles is a family run cycling business selling bicycle parts and accessories from Horbury, Wakefield, West Yorkshire. We offer incredible discount pricing on top cycling brands. Our family has been in the cycling trade for over 3 generations and we have a massive wealth of knowledge between us to help you select the right component for your ride. FAST AND FREE SHIPPING We offer a free, fast, professional service to all our customers and aim to dispatch any order same day or next working day. We offer Free UK delivery on every item with no minimum spends, and if you spend over £50 we will upgrade your order to an express shipping service. STOCK We hold all our stock in our UK based warehouse. We only show the stock which we hold. We do not drop ship like some online vendors. If we show the stock, we have it to send to you. RANGE OF PAYMENT OPTIONS You choose your best way to pay, we offer a range of payment options and providers including ways to spread the cost or buy now pay later. RETURNS We offer a no hassle returns policy.


Contact info

4.8

Excellent

TrustScore 5 out of 5

501 reviews

5-star
4-star
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1-star

Replied to 40% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service - I was sent the wrong lock by accident but they were incredibly fast to rectify the issue by dispatching the replacement within an hour using tracked 24hr shipping free of charge. The lock was also competitively priced

October 4, 2025
Unprompted review
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Rated 1 out of 5 stars

Disappointed by poor customer service after a return

Positives ,Prices were great and delivery was fast. They also answer the phone quickly which I appreciated.

Negatibes.Unfortunately, the tyres (Schwalbe Marathon Plus) arrived squashed in a plastic bag and were badly misshapen. I normally fit these tyres myself .They're known to be tough, but when properly shaped, I can manage without tools. However, these arrived bent, deformed, and wouldn’t hold a circular shape even after being left out to settle.
As a woman with smaller hands and no tools, I knew I simply wouldnt have the strength or grip to mould or hold the misshapen tyres in place to get them on the rims. Paying someone else or buying tools to fit them defeats the purpose of buying them cheaper online to save money.
I emailed Schwalbe with photos, and they emailed back.
"Thank you for contacting us.
We do not recommend packaging like this. From the images provided it is impossible to tell if the bead has been compromised. However if you are worried please contact the retailer.."
As a customer,I don't know whats usual and what's not. I just know I haven't received them this bent before and last time I ordered from another company they came in a box.
I contacted the seller for a refund. Collegue one who responded was professional in his response and sent a return label. I misread the email and thought the label was missing so called for clarification. Collegue two who answered was rude and dismissive, implying I was incompetent for not being able to fit the tyres and insisting this was standard packaging (which contradicts Schwalbe's advice). Again I do not know the norm. I just know that I wouldn't be able to fit them bent.
I called back and spoke to collegue one who was again very professional and answered my query re return postage costs and he kindly said could return for free using their label.

I returned both tyres using the label provided.
I checked tracking. They were received on Friday.I called Monday regarding the return.Collegue 2 answered.We had a brief pleasant enough exchange. He informed me collegue 1 was on leave for a week and would look into asap and I thanked him and said that would be great. I promptly recieved a refund FOR ONE TYRE... I also recieved an unprofessional, sarcastic email stating:

“Hi. All refunded. Just to let you know, I fitted the tyre to a new wheel and it fits perfectly. Maybe you should let someone who knows what they're doing sort your bike next time.”

Totally unnecessary tone and poor customer care.
I have emailed a query to raise the issue of the refund for ONE tyre only but knowing that professional collegue no. 1 is on leave for a week, I'm not sure how collegue 2 will respond, so I’ve now had to raise a PayPal claim to recover the refund for the second tyre. Thankfully, I kept the return receipt showing the weight of the full parcel.
It’s a shame, this could have been a minor issue easily resolved. Instead, it turned into an unpleasant and frustrating experience due to poor attitude and a lack of professionalism once I raised a concern.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Although not local to me

Although not local to me, I have always had excellent service and great prices from Hopkins cycles and I like to support an independent business..

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service


Purchased two gravel tyres at lowest price that I could find online. Goods despatched early next day and arrived by Royal Mail two days later.
Reliable and efficient.

September 10, 2025
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Rated 5 out of 5 stars

Bicycle accessories on ebay

I ordered from them on ebay. The price was very competitive (maybe the best at the time) for a brand new product in original packaging. They are good and efficient to deal with in my opinion.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Fast response to my order

Fast response to my order, great price free postage, great product. Definitely come back when needs to. Keep up the good work Team Hopkinson Cycles.
All the very best.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Top notch team

Before ordering I emailed them with a question about one of the things I wanted. They got back to me with an answer the same day.
I placed my order at 12.18pm and got the notification that it had been dispatched at 12.56pm. The order (not sent with Evri! That's always a bonus in my books.) arrived two days later - securely packaged with not a millimetre of unused space in the box!
As for the price, absolutely unbeatable value.
Thank you so much for just being the absolute best :)

August 11, 2025
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Rated 5 out of 5 stars

First time buyer well impressed

I bought two tyres and tubes from Hopkinsons . The price was half that of Halfords !! Also a very fast delivery even though I ordered late on Friday they arrived, well packaged, on Tuesday. I will definitely use Hopkinsons again!

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

All round great service

I was very impressed by my shopping experience with Hopkinson Cycles. This was my first purchase from the company.
I bought two Continental Ultra Sports tyres at a very good price. I ordered at lunchtime on Sunday and, as it was the weekend, expected a few days wait for delivery. I paid a bargain £2 delivery upgrade to speed the progress. I was informed at 6.30 next morning that my tyres were on their way. They arrived within 48 hours of placing the order. Exceptional service. Great communication too. I will certainly use Hopkinson Cycles again and have forwarded their web link to my cycling colleagues of which there are many. I am a trained bike mechanic with a lifetime's experience of cycling.
BTW: The tyres were just the job for my needs. Some reviewers have reported that fitting the tyres can be difficult - they're tight on wheel rims. I found that a thin line of hand gel (COVID leftovers even) will ease the tyre into place without the need for heavy duty leavers or brute force. Thanks again Nick & co.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered tyres

Ordered 2 tyres for mountain bike on sunday evening , arrived tuesday morning . Great service and great price. Easy to order .

July 27, 2025
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Rated 1 out of 5 stars

Still waiting to receive an order…

Still waiting to receive an order placed 2 weeks ago, which was I told had been dispatched the following today. There is no tracking link provided, so it's impossible to know when my item will be received.

July 20, 2025
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Rated 5 out of 5 stars

Excellent customer service!

I ordered some chains from Hopkinson cycles, and received them quickly. However, they had made an error and sent a wrong one. I emailed them and Nick replied quickly to apologise and sent me a link for a paid return and dispatched the corrected chain using a 24 hour delivery service, which I received the next day!
Excellent customer service and great prices, I will definitely use again!
Thanks team Hopkinson Cycles!

June 13, 2025
Unprompted review

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