I ordered a few basic items, quality Pedros tyre levers, Silca Super Secret wax chain lube and some Vitoria tubular tyre glue. All prices were keenest here at Merlin. The order arrived in two days. Ve... See more
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Review summary
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Company details
Information provided by various external sources
Merlin Cycles is one of the UK's leading internet bike shops. Established in 1993 and always specialising in the mail order of all the leading brands of cycling equipment. Road cyclist, mountain bikers, tourist and commuters are all catered for at merlincycles.com
merlincycles.com Details
Written by the company
- Customer Service
- We pride ourselves on customer service, unlike some online retailers we have a team of experienced staff ready to take you telephone call during office hours. You can also email us 24/7 and we guarantee a rapid reply.
- Delivery and returns
- We offer free UK shipping on over 90% of our product range. We also offer free worldwide shipping to Europe, USA, Australia and Japan plus many other destinations. 99% of orders recieved before 2.30pm are shipped the same day by 1st class post or courier. We offer a no quibble 30 day returns policy.
Contact info
A4 & A5 Buckshaw Link, Ordnance Road, PR7 7EL, Buckshaw Village, Chorley
- 01772 432431
- sales@merlincycles.com
- www.merlincycles.com
Replied to 84% of negative reviews
Typically replies within 24 hours
Nice to have prompt emails regarding…
Nice to have prompt emails regarding the purchase and a really speedy delivery.
Cheers
Reliable service easy to order
Reliable service easy to order. Competitive prices on most products.
Very helpful and no problem when an…
Very helpful and no problem when an incorrect part was ordered and changed to the correct item without a fuss.
They completely looked after me
They completely looked after me, built me a bike as the one I stock wasn’t the right size. I can’t thank them enough for their service. Great product. Highly recommended
Brilliant product
Brilliant product, easy to order & speedy delivery. Normal service from Merlin.
Very quick delivery of difficult to…
Very quick delivery of difficult to find components.
Merlin always delivers the goods..
Merlin always delivers the goods... literally and figuratively! The best in the business: knowledgeable, fairly priced and speedy postage. What more can I say?
Good price prompt delivery
Super fast delivery & price!
Super fast delivery, awesome price and fantastic product as ever!!
May use AI-assist with repliesRead more
Extremely unhelpful in dealing with a…
Extremely unhelpful in dealing with a faulty product.

Reply from Merlin Cycles Ltd
Found the item I needed, BUT
Found the item I needed. Priced right. But…(My bad) to not realize Merlin is UK-based enterprise. Got tariffed upon delivery for the amount I saved in the original purchase…
Note I am also Felt enthusiast and proud owner of a FELT FRD. Love tye bike but exceedingly difficult to source an ungrade/replacement over here.

Reply from Merlin Cycles Ltd
Great as usual
Good service and prices.
Best price on a great shock!
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