Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, competitive prices, and wide selection of parts and accessories suitable for various types of bikes. Consumers appreciate the ease of online ordering, straightforward website navigation, and comprehensive product descriptions. Many highlight the helpfulness of the customer service team, noting their prompt and informative responses to inquiries. People are particularly pleased with the speed and reliability of delivery, often receiving their orders quickly and well-packaged. The company's commitment to resolving issues, such as incorrect items or delayed shipments, is also highly valued, with reviewers noting that the company goes above and beyond to ensure customer satisfaction. Overall, consumers express confidence in the company and a willingness to make future purchases.

Based on these reviews

Rated 5 out of 5 stars

Phenomenal assistance in finding a free hub. They did not have a replacement, but keep searching for me and found the replacement at the manufactuer. It is rare today to find a company that provides... See more

Rated 5 out of 5 stars

Amazing - honestly don't go anywhere else. Price is competitive and customer service excellent. I ordered on a Wednesday morning, hadn't heard anything by Friday afternoon and called to see if it had... See more

Rated 5 out of 5 stars
Verified

Easy to use site with well though through and laid out product search options making it easy to find what you need, quickly and without fuss. stock availability is pretty good and the delivery i... See more

Rated 5 out of 5 stars
Verified

Good range of products, market credible prices and good order communication / delivery. First time I’ve used bikeparts.co.uk and will definitely be checking them out again when making further purchas... See more

Rated 5 out of 5 stars
Verified

Initial delivery contained incorrect item. After phone call and emailing photos. Some emails were slightly confusing, but once I'd explained the situation, Company sent replacement and arranged fo... See more

Rated 5 out of 5 stars
Verified

BIKEPARTS has a massive selection of items in stock with great prices. As someone who is trying to move away from buying off Amazon, I’m glad I found BIKEPARTS. Not only did they have everything I wa... See more

Rated 5 out of 5 stars
Verified

about the 15th time about me to make a review. the reason why I haven't is because there's nothing to complain about That's the honest truth. I purchased some rims. one of them had a scratch on it. I... See more

Rated 5 out of 5 stars
Verified

I purchased several 26 inch front and rear wheels doublewall solid axle from Bike Parts there good company to buy from. There rims are good quality and heavy duty. There customer service team... See more

Rated 5 out of 5 stars
Verified

I Emailed customer service with several questions and pointed out an issue with the website. Customer support were great and answered my questions about which parts I needed and the website w... See more

Rated 5 out of 5 stars
Verified

Boxed Shimano components at a great price delivered very quickly by Royal Mail. Low 'minimum spend for free delivery' with a reliable time-slot to make things even more convenient. Can't go wrong.

Rated 5 out of 5 stars
Verified

I got the part so I could see the battery levels and gear selection for the old Ultegra Di2. Really happy I see can battery levels instead of putting reminders in my phone to recharge Di2.

Rated 5 out of 5 stars
Verified

Good stuff, ordered two tires and some mudguards parts and they came exactly as expected. Delivery times were a bit longer that expected (and obviously "missed me" the first time around) but that's... See more

Rated 5 out of 5 stars
Verified

Helpful when a part I ordered hadn’t arrived and the part was fast tracked to get to me in time. Do allow longer than 48 hours as I assumed from the shipping selection as it should say 48 hours from s... See more

Rated 5 out of 5 stars
Verified

Superb mega-discount on some premium tyres. Delivered quickly as stated too. Fab service and brilliant price - so, 'well done'!

Rated 4 out of 5 stars
Verified

Delivery was a little bit slow from point of order to receiving the items.. that being said customer service sorted it pretty dam quick..

Rated 5 out of 5 stars
Verified

Fantastic online experience. Great prices for bike tyres (best I've seen) and quick delivery too. Thanks so much

Rated 5 out of 5 stars
Verified

Ordered a new rear mech as a direct replacement for existing damaged component. Bikeparts delivered without issue, and competitively priced. Now fitted and running smoothly with barely any adjustment... See more

Rated 5 out of 5 stars
Verified

Yes, all is fine. Ordered Shimano parts for a quadricycle I'm developing. I ordered one part by mistake but BP were happy to refund without charging me for the postage. Very prompt replies... See more

Rated 5 out of 5 stars
Verified

Item (Park pump attachment replacement) was delivered quicker than expected and at a good price. Happy days!

Rated 5 out of 5 stars
Verified

Good range of top quality bike parts at competitive prices. Parts are easy to find online and are dispatched quickly after placing the order.

Rated 5 out of 5 stars
Verified

Wide selection of parts for many different types of bike. It’s easy to find the part required on the website, which is easy to search and place an order. The prices are very competitive too, with some... See more

Rated 3 out of 5 stars
Verified

The photo of the bike tyres had white walls so I expected the tyres to be white walled but they were plain black. Perhaps I should have looked further into what I was ordering. They were cheap and che... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered a new mountain bike tyre. The price was competitive. Online ordering is easy and straightforward. The product arrived on time, well packaged. They are a trustworthy company

Rated 5 out of 5 stars
Verified

Very happy with the price, availability and speed at which this company delivered the parts to me. Generally choose this company over others as can get parts which I can't access elsewhere.

Rated 4 out of 5 stars
Verified

Trusted bike parts at good prices. Good communication although on this occasion 4* as dispatch delayed but made up for with next day delivery.

Rated 5 out of 5 stars
Verified

Good product AT a competitive price plus the added bonus of being able to use my accrued points for discount. Delivered quickly and I was kept informed of progress regularly.

Rated 5 out of 5 stars
Verified

Item as described, delivery late due to Royal Mail mess up but Bikeparts helpline very good in sorting it out

Rated 5 out of 5 stars
Verified

The ordering on line was straightforward. The communication from the company was very good. And delivery was in the time frame they had said.

Rated 5 out of 5 stars
Verified

Excellent very happy with products I received are they was described I would recommend to anybody

Rated 5 out of 5 stars
Verified

It arrived at my door, which is better than every Evri parcel. Well packaged.

Rated 5 out of 5 stars
Verified

Excellent service, fast post great communication thanks guys and girls at bike parts 👍

Rated 5 out of 5 stars
Verified

Fantastic postage and service turn around never used before but will defo be using again

Rated 5 out of 5 stars
Verified

Ordered the parts online, arrived in very quick time allowing me to get out on my bike again.

Rated 5 out of 5 stars
Verified

From order placement to receipt of parts was efficient and timely

Rated 5 out of 5 stars
Verified

Excellent product selection. Ready for pickup in less than an hour.

Rated 5 out of 5 stars
Verified

Helpful advice from staff member who checked on bits included with pannier rack as information lacking in the online product description

Rated 5 out of 5 stars
Verified

Shimano MW7 shoes arrived in good time and price. Very satisfied

Rated 5 out of 5 stars
Verified

Fantastic service. Such a huge range of components and spares. 10 out of 10.

Rated 4 out of 5 stars
Verified

Product availability and price are excellent. Royal Mail delivery is frustrating but free.

Rated 5 out of 5 stars
Verified

Have not bough Bike Parts in a while. BikeParts i have used before, a few years ago. Still a great company to deal with, reliable service & lots of information regarding delivery. I would not hesitate... See more

Rated 4 out of 5 stars
Verified

The selection of product was relatively easy, as the description of the products is comprehensive. I was purchasing tyres, so it would have been nice to be able to filter on tyre type, e.g. foldabl... See more

Rated 4 out of 5 stars
Verified

Everything came as described. Some reviews are rating low for slow delivery. I ordered BH mon and package came on the friday. I think 5 days total including processing and delivery is fine especially... See more

Rated 5 out of 5 stars
Verified

Package arrived on time and in great condition.

We perform checks on reviews


Company details

  1. Bike Accessories Store
  2. Bicycle Store
  3. Road Cycling
  4. Sporting Goods Store

About Bikeparts

Written by the company

We are a trusted UK-based online retailer that specialises in a wide range of bicycle parts, accessories, spares and tools.

We cater to cyclists of all levels From professional athletes to casual riders, offering everything they need to maintain, repair and upgrade their bikes. Our product range includes components for all types of bikes, including road bikes, gravel bikes, hybrid bikes, mountain bikes and electric bikes.

At BikeParts.co.uk we are committed to providing our customers with great value and exceptional service. Our easy to use website allows customers to quickly find what they need, while our competitive prices ensure they get the best deal. We take pride in offering fast UK delivery, so our customers can get back to enjoying their bike as quickly as possible.

We stock the biggest brands such as Continental, Easton, Fox, Giro, Park Tools, Schwalbe, Shimano and many others. This allows us to provide a broad selection of high-quality products for cyclists of all kinds.

Our customer service team is dedicated to delivering excellent support, ensuring a smooth and positive shopping experience from start to finish.

Known for our reliability, we’ve built a strong reputation for offering top-notch cycling products with a focus on customer satisfaction. Whether you’re looking to maintain your current bike or upgrade it, BikeParts.co.uk is your one-stop shop for all cycling needs.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars
Verified

Reliable online store

A large selection of disc brake pads, various price range and several brands to choose from. Straight forward website and buying process with quick delivery

October 4, 2025
Rated 4 out of 5 stars
Verified

Child bike seat

Child bike seat
I bought a child seat, delivered within a week. Easy to install and comfortable to ride on for my 6 yo.

October 4, 2025
Rated 5 out of 5 stars
Verified

Good, helpful and engaging bike technicians

The people working at the Bike part of Halfords in Altrincham are friendly, helpful and supportive. A number of times while ordering, getting and then getting a repair following a mistake I made really helpful. The bike I bought was expensive and complex (electric) and they helped me understand this.

October 4, 2025
Rated 3 out of 5 stars
Verified

Oxford bike mirror

Bought a bike mirror from Bikeparts and wrong one was delivered, not as the picture on their website. It seems they no longer supply this particular mirror but continue to have it on their website as of 13/10/25.

September 23, 2025
Rated 5 out of 5 stars
Verified

Great value

Great value - Great customer service - issue with my delivery (some bits missing) but this was sorted very efficiently & easily & the missing parts arrived the following day

October 2, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look