I reached out with my issue and they responded within the same day to help me with it. We came to a solution very quickly and they were understanding thorough out the whole process. Great customer service!

JensonUSA always comes through for any bike parts I need. Free shipping is nice as well. Since i live close it always arrives in a day or two so I can get back on the trails. Selection and price is great. 

it lacks transparency, has poor site performance, and almost no verified customer reviews, raising trust concerns. Shipping details are vague, and support outside Québec seems limited.


Bought the 500.3 for my wife and she really likes it

Bought some fasthouse gloves on a clearance deal & they are perfect. Way stronger than my dharco gloves that seems to rip… my order arrived on time, no problems. 

I have not received the screws the secure may arm rest to the scoote nor have I received the screws that secure the anti tip wheels on the back.  I called and requested them but have not gotten them.  Otherwise I like my scooter

I love the bike!  I purchased the folding 1 lite.  Very fast delivery and easy to assemble.  My only regret is not purchasing the rack at the same time.  I thought I could purchase it at a later time and discovered it has been discontinued. I wish I had been warned.

Good selection of power meters and excellent compatibility info made choosing a meter very easy. Shipping was also prompt. So far very pleased with the Favero Assioma Pro RS1 set that I ordered. Install and set up is very quick.

I’m excited to be part of the Lectric Community and look forward to putting many miles on my new e bike.  I received my new e bike with a damaged rear tire tube.  Customer service agent was non apologetic and I bought my own tire tube on Amazon because Lectric was out of stock and took it to the recommended repair facility where it sat for 5 days and finally got it repaired after giving a $40 tip to speed things up.  I love my new Lectric e bike.  Just wish the purchase was a bit easier. 
Thank you 

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