Gusto Reviews 2,303

Gusto does Payroll better than anyone else, but the support still is not there. It seems that every week I am on the phone with Gusto about something. Many times I run in circles getting transferred f... See more

Works ok for a simple small business but benefits management is highly error prone with poor customer service. Payroll service is not fully compliant with California labor law. More specifically, ov... See more

Does not support Portland Metro taxes. State tax setup not completed correctly. Support is not well trained and takes too long to resolve issues. They basically just refer you to support articles r... See more

When I initially opened the account, I was given 3 months free but after the first month I was charged 256.80 (additional HR services) and when I called the customer service, it was a nightmare, they... See more

The way Gusto handles Healtcare Spending Accounts (HSA) is wrong. All they're supposed to do is manage the payroll side of the effort as we have another service that manages the HSA accounts. Eve... See more

I've used Gusto for over five years and have no complaints. The onboarding process for new business clients is effortless. A new reasonable compensation tool is now available to help calculate officer... See more

If you value your time, your money, and your peace of mind, DO NOT USE GUSTO. I’m begging anyone reading this: learn from my nightmare!!!!!!! I’ve been dealing with a missing payment for we... See more

I have called customer support 4 times, spent 3+ hours on the phone with these people, it is a nightmare. The staff is clueless, they give wrong and conflicting answers. Each call gets transferred mul... See more

Gusto is very difficult to work with. Getting setup is a nightmare. Every time I think I am done with my setup, I find out later there is more. I have had 5+ false starts. The customer care team acts... See more

For all employees—especially international employees—who need an online payroll provider: AVOID GUSTO. RUN AND DON’T USE IT! They withheld my payment and kept replying with the same email tem... See more

The completion of the transition from a manual payroll to Gusto was completed as promised. A week ago I called in to confirm the transition would be completed by the IRS deadline. During that call I... See more

So many things have gone wrong in our Gusto platform just in the last few months. Locked me out of my account, made a back end error filing state tax documents, re-added an employee to a heath insuran... See more

Absolutely horrific experience using this service. On my first payroll using Gusto, they lost track of the money. I was meant to receive payment at the beginning of the month, it’s now nearly the... See more

As an office manager for a small firm I use several programs/products to facilitate my various tasks from bookkeeping to HR to payroll, and more. But I have found Gusto to be both intuitive and reliab... See more

My customer service phone call was awesome My person handled my issue without a problem - but finding a CS phone number and dealing with the bots and email support simply did not work - you should... See more

Gusto helps us a great deal We have been using Gusto for 5 years and are very happy with the ease of use. We rely on them not only to send paychecks on time, but also to send information to the State... See more

Gusto debited my account for thousands of dollars worth of payroll taxes, didn’t pay it, and won’t give it back. Their “tax department” has supposedly been handling this issue for almost 3 months. I... See more

While onboarding a new client into Gusto, I've received several follow-up calls to assist due to the fact that my new client hasn't yet determined when they will start payroll, as they aren't paying p... See more

User friendly app that includes integrated 401k and benefits options. Good value and good customer service once you can find how to connect to one. Reports a bit cumbersome but workable.

Every payroll had incorrect hours so we had to manually check, then change the amounts. It negated the savings using Gusto vs ADP. Tech support is excellent. The program interface was very good f... See more

this is the worst run company I have ever dealt with. Run don't walk away from using this company. It is impossible to get someone on the phone that knows what they are doing. The lack of knowledge... See more

Gusto is such an amazing software. Gusto came to my rescue as a small business owner, I didn't know what was needed for new employees, payroll as well as the price. Gusto is affordable, they help with... See more

Although their main sponsored Ad on Google highlights 6 months free, we signed up and somehow did not get the promo and won’t be getting the promo, bc seems we’re not one of their special Google Ad cu... See more

I would put a 0 if I could. I had a disputed transaction that I trusted the fraud department to handle. Well wrong!! They couldn’t even do that right. After giving them all the information that they a... See more

Their customer service is horrible, they keep you on hold for long periods of time and when they answer they don't care about you as a customer and won't seek alternative solutions. I'm going to look... See more

STAY AWAY FROM GUSTO! I’m extremely frustrated with Gusto. They refuse to pay my money and keep sending wrong proof of payment, as if that somehow solves the problem. Every time I ask for clar... See more

I perform one operation once a year and reached out for support. This was all done thru emails with an account rep who kept the communication clear and promptly replied and moved the transaction thru... See more

I find Gusto's interface to be intuitive and easy to navigate. Whatever questions I'm not able to get answered in their help section I'm able to get wonderful support through Gusto's friendly staff.

I'm a small business owner and I'm good at my trade. I'm not a tax professional. Taxes have been a complete nightmare for me since I started my business. That is, until I found Gusto. I'm still battli... See more

Gusto provides a great service for small to medium sized businesses. The solutions are relevant and the pricing is fair. Best of all the systems are easy to use and not time-consuming.

Great customer service. Easy to use. I've recommended it to several people. Hopefully during tax time, it will be just as user friendly and do what I need it to.

Very frustrating 2 big frustrations: 1) No matter how often I tell Gusto to remember my device, every time I login, I have to go through 2FA. Don't bother me with asking me if I want you to rememb... See more

Easiest platform, designed for the web, accessible through phone app but also configured for mobile device access. Very intuitive, and easy for all users.

We have been using Gusto for five years, from month two of our business, though so many stages of growth. It’s been easy and reliable and we’ve not once considered switching.

Fiona F. helped guide me through the entire process. She was very knowledgeable and when she didn't know the answer to one of my questions she quickly reached out to her team to get the information I... See more

I am giving 5 stars for Gusto based on: Ease of use, fair price point & stellar customer service when I called in. Thank you for your excellence!

This has made the payroll process so much easier to navigate and anytime we have questions or need help the customer service is impeccable. Thank You!!

Gusto makes payroll easy to process, employees like having access to their accounts and documents and the help desk is always available for questions. It's an excellent service.

I signed up for the Rainy Day savings and I unenrolled because I don’t believe I should be paying to get my money, when you already have access to used my money to make money.

I mistakenly reactivated an account for 3 days and did nothing with it... Customer service was very quick to tell me tough when I asked for a refund.

We chose Gusto expecting a smoother, more modern experience. Instead, it has been one issue after another, and months later many of our problems still aren’t resolved. From the start, the per... See more

We have had a terrible experience with Gusto due to repeated payroll errors and complete lack of accountability. Duplicate Payroll Error – Payroll was re-entered with the help of a Gusto cu... See more

No complaints here always resolved any issues IVE had thank you ☺️

We're thrilled with Gusto's customer service! Their rep was patient, answered all our questions, and welcomed future calls. Fantastic support!