Very frustrating
Very frustrating
2 big frustrations:
1) No matter how often I tell Gusto to remember my device, every time I login, I have to go through 2FA. Don't bother me with asking me if I want you to remember my device if you aren't going to remember my device.
2) Some programmer somewhere has decided that if you are paying twice a month (15th and last day), that they pay periods for hourly people should be as close to equal in number of days as possible, regardless of whether that fits the cut-offs we want. I want my cut-offs to be the day before I have to submit payroll, but can't set them up that way. Some of the cut-offs that I am forced to use, have the cut-off at the end of the day I am to submit payroll and other periods end a couple of days before I submit payroll. Why can't I set each pay period to end the day before I submit P/R? This is so frustrating that when I get time, I plan to change payroll providers.
Reply from Gusto
Hello Robert,
We are very sorry to hear about your frustrations. We understand how important it is for login and security settings to work as expected, and for payroll cut-offs to align with the needs of your business. Your feedback highlights areas where we can improve both usability and flexibility in the platform.
We appreciate you taking the time to share this and will make sure your concerns are passed along to our product team.
– Gusto Client Relations