Really quick to be bad at customer service...
I mistakenly reactivated an account for 3 days and did nothing with it... Customer service was very quick to tell me tough when I asked for a refund.
September 4, 2025
Reply from Gusto
Hello Pete,
Thank you for sharing your feedback. We are sorry to hear about your recent experience and understand how frustrating this must have felt. Our Client Relations team sent you an email this morning with details regarding your August invoice and the steps we are taking to make this right. Please take a moment to review that message when you can.
-Gusto Client Relations