this is the worst run company I have…
this is the worst run company I have ever dealt with.
Run don't walk away from using this company.
It is impossible to get someone on the phone that knows what they are doing. The lack of knowledge and simple understanding of questions is next level.
The department and divisions have no idea what they are doing. There are way to many silos and nobody knows what to do or how to help. The easiest fix is to have someone assigned to the client and resolves any issues from start to the end. The constant calling and explaining to them the same issues is mind numbing.
Reply from Gusto
Hello Matt,
We are sorry to hear about your experience. The frustrations you described with support and the lack of continuity are not the experience we want for our customers. We understand how important it is to have clear ownership and resolution when issues arise.
Since your contact information was not provided with this review, we have requested your details so we can reach out directly and review your concerns further. Your feedback is important, and we want to ensure it is properly addressed.
– Gusto Client Relations