Zoltan

DON'T BUY MARBLE FROM THEM.
Replacement marble table top also arrived BROKEN and upon further inspection we found it was already repaired previously. 3 months wait for yet another disappointment.
This was 3 out of 3 items had to be replaced, sadly.
So for 3 different items we are now scheduling the 7th delivery with 4 of them are replacements.
Very poor finish in general, it was a huge mistake to go with this brand.

DO NOT BUY HOMECHARGER
Keep disconnecting from my car and my house. 6weeks back and forwards and they are still not willing to send an engineer even though it is still under warrantee.
Why do you take people's money and still make them do all the work, and it still won't work??
Very poor customer service, absolute joke service.
You can take it off my wall and put it in the bin where it belongs.
I will get one from tesla.

Absolute disgrace of a company, after a recent investigation to following was determined by Big Motoring World:

Good Afternoon



Thank you for your email and for your patience while I’ve been investigating your complaint.



I am writing to let you know that I’ve completed my review of your recent complaint.





Your complaint





My understanding of your complaint is:





You have purchased a vehicle, tesla3... , from our Big Motoring World - Sheffield branch on 03/06/2025.



You are dissatisfied with the sales process and your experience of the purchase.



You felt as if the sales representatives were forceful with trying to sell you products, and you had advised on a number of occasions that you didn't want them.



When you collected the vehicle it had not been valeted to a good standard, and when this was raised to the staff at our Sheffield branch you were dismissed. You have noted that a substance has been smudged on one of the rear passenger seats.



The central locking settings had also been changed to give an inappropriate sound, which you had to remove yourself. In addition to this, the driver's front wheel trim rattled, which had not happened the day before.



You would like a refund of the admin fee that you have paid, as you do not believe that you should have been charged for this on top of the vehicle's price.


You would also like our company to cover the cost of a full valet at a company of your choice, as you do not trust one of our branches to carry out a valet to a high standard, and a sum of compensation for your dissatisfaction.



Finally, you would like coverage for the replacement of the damaged wheel trim.







My findings



I would like to apologise for the concerns you have raised with your vehicle and for any frustration and inconvenience caused by this matter.



First and foremost, please know that we take all customer concerns seriously, and we are committed to addressing them in a timely and effective manner. Your satisfaction is of the utmost importance to us, and we appreciate the opportunity to work towards resolving any issues you may have encountered.



I must apologise for the conduct of our sales representative and that you had felt pressured into accepting terms that you had little knowledge of at the time. We understand that it is crucial that our customers are provided with sufficient time to read and understand any and all of the terms and conditions that they are signing for, as the policies will affect them directly. Circumstances such as yours, whilst negative, invite our company to review its practices and the quality of customer service provided, and constantly search for areas of improvement within our business models. I can assure you that your concern surrounding customer service will be an important part of ensuring that our sales representatives will consistently look to improve the service they provide to our valued customers, making certain that the needs of our customers are put first. Please also be advised that the decision to purchase any products rests entirely on our customers, and our representatives are present to explain and demonstrate our available products.



I must also apologise for the condition of the valet and for the central locking concern you have raised. Whilst I am pleased you have been able to rectify the central locking concern yourself, I am sorry that you have needed to raise both concerns with us. Please note that we have passed all of your feedback across to the relevant persons who will investigate these concerns further and implement additional procedures and/or training where required. Any feedback provided both positive and negative is imperative to us as a business as this helps us grow and develop as a company.



Please be advised that as we have not been able to review the evidence for your concern regarding the your vehicle's driver-side front wheel trim, we are unable to assist further on this. I must also make yourself aware that we do not look to offer monetary compensation as a result of any inconvenience or stress caused, as per our company policy. As well as this, our admin fee is compulsory to be paid by each customer - the reason for the admin fee is for all the administration tasks in order to process our customer's deal and purchase of the vehicle.



We understand that this may not have been the response you had hoped for, and I sincerely apologise that we are unable to facilitate your request for assistance at this time.

Kind Regards,

A.L.

Customer Support Advisor

Big Motoring World.

NOW THIS IS AN ABSOLUTE LET DOWN OF A COMPANY WOLDWIDE WHEREVER THEY GO! AVOID THEM AT ALL COST!!!
I SHOULD OF AVOIDED THEM ON THE FIRST DAY I FELT IT WAS WRONG! THE PROBLEM WAS THAT THEY HAD THE VEHICLE I WANTED WITH THE RIGHT MILEAGE. I STILL FELL FOR IT. SCAM PEOPLE. SCAM INTERNAL INVESTIGATION.

Where is the replacement marble table top??
We have ordered 3x marble top items they've all arrived chipped or cracked, they've all had to be replaced, the tv unit and the coffee table and still waiting for the replacement table top for over 3weeks we are without dining table in the house, only have a pedestal in the corner and after 3weeks they still don't know if they have a replacement or not??
Absolute disgrace!
You should be ashamed of your services! Charging this amount of money and having ZERO customer service whatsoever. The transport company they use is very unprofessional, having very poor english, not able to read instructions, carrying products upside down (we have photos), careless handling in customer's house and also we've seen the inside of their vehicle and we are very much disappointed in the transport company's way of handling goods, they did not let us take photos.
Then you've had me wrapped up the table top, and taken pictures to show them I packaged it properly, this was nearly a month ago and it is still not collected or exchanged!
SHAME ON YOU FURTNITURE WORLD!

THIS IS AN ABSOLUTE JOKE!

WE NEED A CONVERSATION AS SOON AS POSSIBLE!
And you best call us with a reasonable solution.

ZERO customer service. They keep putting the phone on me pretending it's cut out been on the phone 3 hours and nothing is resolved. The line quality is very bad, not very helpful tech support people, obviously sourced abroad.
Making you do everything over the phone, will not sent technician to sort your problems. They can not give sufficient answers only reading up scripts.
POOR DELIVERY.
AVOID THEM AT ALL COST!

RUTHLESS.
You most probably don't want to hear my opinion on how the whole purchase went down, because then you would have to start an investigation within your team trying to scamming people saying its "only some admin error", but 6 times a day you trying to force in your products on the purchase thinking I am just going to sign it and you've made an extra £5000gbp on top of the car's price even when ai stated that I am not buying your warranty nor any of your products, still bringing back the sheet with less products added, but still trying to trick me into signing the sheet. They were keep convincing me, they have sent 5 or 6 different well educated sales individuals to convince me into purchase by targetting my budget, targetting my ego, targetting my family safety, etc... you have still forced in admin fee because the vehicle purchase price was £17.800gbp
But I paid £18.300gbp, however when I checked on the FINANCIAL CONDUCT AUTHORITY'S WEBSITE, YOU'RE NOT EVEN ALLOWED TO CHARGE ADMIN FEES ANY MORE?! SO i'd lile a reund, AND!
WHEN COLLECTED, THE CAR WAS NOT VALETED, I SAID IT TO THEM THEY SAID DON'T BE LIKE THAT, WE DID IT FOR YOU TRUST ME, BUT THE CAR WAS DIRTY AND DUSTY INSIDE, WASN'T VALETTED.

FURTHER THE SETTINGS WERE CHANGED AT THE CENTRAL LOCKING TO GIVE OUT A SOUND OF A FART. THIS WAS NOT SET ON THE DAY BEFORE, SO OBVIOUSLY SOME OME TOOK THE TIME TO ADD A FARTING SOUND TO THE CAR EVERY TIME YOU LOCK AND UNLOCK THE VEHICLE. IT TOOK A LITTLE WHILE BUT I HAVE TAKEN IT OUT. WHY DID YOU STAFF DO THIS INSTEAD OF CLEANING THE CAR THAT I PURCHASED?? WHEN I ADDRESSED THIS, I WAS DISMISSED.
Also the driver's front wheel trim rattled which didnt the day before.

HOW DO I FEEL?
Completely disappointed in your companies sales people, the valet and finance people.
Ruthless.

I purchased an expensive car from you just under £20k with the utmost disgusting service and delivery possible.

Regards.

Polite driver, prompt next day delivery.

Not happy with the quality of the reebook wraps, one was useless as I opened the pack

Zero customer service, terrible quality products.
As soon as they received payment, they gone silent. I was told my order will be delivered in 3-4 days but it took almost 1 month with a few items missing and still not cleared since the 16th of May.
The items received are poor quality and not as promised, the print fades after the first wash I've had many complaints about quality.
The embroidery servicr is terrible.
I wanted to talk to them about it, but they're ignoring my calls and not returning my emails.
I would recommend to stay away from these clowns.
They are wasting my time and money and they will waste your time too along with your money.

An absolute disgrace of a company.
Keep taking £430/month but they don't even supply my property.
Very disrespectful and unhelpful customer service.
SHAME ON YOU PEOPLE!
YOU SHOULD NOT BE ALLOWED TO TRADE!

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Great page, easy to use.

thanks for the quick solution.