great sofa bed from you guys…
I bought a great sofa bed from you guys but was disappointed with the delivery.
They didn't unwrap the sofa and take away the packaging plus fitting the arms onto the unit was very difficult, the sliding brackets were out of alignment which made it very awkward.
This would be impossible for elderly customers to achieve so to improve your service please take this on board.
Reply from FurnitureWorld
We’re sorry you were disappointed with the delivery service offered. We provide two levels of delivery – standard delivery (which you chose) or premium delivery. Standard delivery does not include unwrapping or assembly. You would have been given the option to upgrade to premium delivery which would have provided the service you were looking for. We often go above and beyond with our service especially if we find we are dealing with maybe an elderly, vulnerable customer who might struggle to assemble their furniture.
We take all feedback seriously and would thank you for taking the time to write your review.