Sapphire

Ordered the Soho bedside tables and chest of drawers. We were told the bedside tables wouldn’t be in stock until the end of November, which was fine.

On 18th September, Furniture World emailed to say the drawers would be in on 1st October and asked if we wanted them sent together. We replied the same day asking for them to be sent separately — no response.

By 21st October, still no drawers, so we chased it up. They then asked us the same question again! After explaining (again) that we wanted them separately, we were told the drawers still hadn’t been dispatched and the bedside tables are now delayed another three months because only one is in stock — even though we ordered two!

We’re cancelling, getting a refund, and won’t be ordering again.
P.S. The website still says the Soho chest of drawers are “in stock and ready for QUICK delivery” — totally misleading.

Terrible service. Didnt send the advertised box just sent random crap. Told me it would be rectified and the correct box would be dispatched however I am still yet to recieve anything.

The company itself is always great and quick delivery. I ordered my contacts this time and the majority of the lenses have been ripped when I've taken them out the solution

Brilliant, fast service