Catherine De Maid

I expected to have to wait 2 months for the furniture to arrive. However, after being notified that it had arrived on 9 July, I have today (29 July) been contacted by the delivery service and informed that the first date for delivery is 7 August, despite having notified Furniture World that I am away from 2-16 August. Furniture World have washed their hands for any responsibility for delivery and I now won't receive the furniture until late August at the earliest. It was ordered on 10 May. I will not use them again.

Carrie has helped me on two occasions. Her work is beautiful, she has incredible attention to detail and is always professional and a pleasure to work with. I cannot recommend her highly enough.

I was supposed to collect my new car tomorrow morning (good Friday) in time for the Easter bank holiday weekend. Two days ago they contacted me to say there was a fault with the car so I wouldn't be able to collect it on the agreed date. I explained I had sold my car and was handing over the keys on Friday so would be without a car and I had made plans to drive to Wales for the Easter weekend. Cazoo said they would arrange a courtesy car for me. I have chased up several times over the last two days and just spent 20 minutes on hold because I have received no reply to emails. They have said that no cars are available and all they can do is offer £30 a day for public transport which clearly doesn't help me at all. I am now stuck without a car for the whole Easter weekend and will have to cancel my plans. Appalling service.

The sales process went very well and the car arrived on time after having apparently gone through extensive testing. Less than a week later the emissions warning light came on and a message came up to add Ad Blue. Having added Ad Blue, the emissions warning light remains on and the manual states I should take the car straight to a garage to get it checked and to not drive it. I contacted Cinch immediately to tell them of the issue and was told someone would contact me but it might take "longer than normal at the moment" but someone would respond. Three days later (without a car) and no response. I am now trying to call and have been on hold for over 15 minutes. This is totally unacceptable. The service is excellent to make the sale but they clearly have no interest in sorting out problems when something goes wrong.

Excellent service and excellent quality products. They are now my go to for all bedding and bathroom items.

I have still not received my day 2 results, I cannot get hold of anyone or speak to a person but you are able to send me a rating request?

Appalling experience and will never use you again.

It was super easy to order and they kept me up to date with delivery times. Very pleased with services and products!