Ariston UK Reviews 1,489

Only not giving 5stars because of the initial experience. The 4stars only reflects the service from Nuzrat Jabar a senior manager at Ariston who took hold of my matter after 5weeks of no progress... See more

The technician was friendly and helpful. We had a leaking problem which was not resolved with the first valve replacement so they had to get more replacements as the boiler started leaking 5 days late... See more

Bought a brand new Static which has the Ariston boiler fitted. Our gas engineer came to commission our boiler which serves hot water and radiators. This boiler is brand new never been used. We have wa... See more

There was an inital mishap in scheduling due to some issue in the articulation between the UK call centre and their Irish support team, which led to a delay in getting an Ariston technitian to look at... See more

Pending on the department and the day our experiences have varied. When we have checked the Professional Teams website and the information is not available we try contact Ariston and the response we g... See more

We had some issue with our Elco boiler and Gabriella from CS team was working towards the resolution. I have to put a specific mention to Gabriella as she kept working in the background till she pr... See more

Ariston electric water heaters were installed for my rented flats in January 2025. One of them was faulty and I had to call out engineers to repair. In the end the heater was replaced. My experience d... See more

Telephone communications were excellent and service visit was as stated. The engineer did arrive rather late but stayed until the problem was resolved. After 3 hours he conceded that there was anothe... See more

Ariston combi boiler had 9 breakdowns in 1 week with two service visits. Our recent engineer who visited yesterday said at last I think we have been sent the correct parts. Indeed once repaired it has... See more

I am a landlord and changing the water heaters for the flats. Having chosen Ariston Velis Evo 45 electric boilers, one of them broke down. After unsuccessful expensive repairs, the faulty newly inst... See more

Excellent response to my problem,your engineer was on site as requested and diagnosed the problem very quickly. The faulty part was ordered and fitted within 3 days and although I was out of the c... See more

Contacted Ariston, they were very helpful from the start, booked me an appointment which was fine. Then received a call from the engineers to arrange a time and date. All arranged but then I had to ch... See more

my husband rang to say that our boiler had stopped working after we had a local guy out who told us it would be a warranty job, the weather was very cold and we had no heating or hot water, he phoned... See more

The call centre were amazing and arranged an engineer to come out. I phoned mid day ish on Friday and the engineer came out late morning on the Monday. He was knowledgeable and very polite. He didn... See more

Had to book a warranty repair today after my annual service revealed a leaking heat exchanger. The customer service operator, Pinar, was clear, thorough, friendly and couldn't have been more helpful.... See more

The engineer was excellent. Fault was diagnosed and repaired efficiently, however, the fault was reported on Thursday morning and took the the engineer to attend on Monday to repair. It's a long wait... See more

Our boiler stopped working and Ariston organised for a boiler engineer to come the very next day. The engineer fixed the problem straight away. I was really impressed by the swift and friendly custom... See more

Whilst we are very happy with the Ariston ASHP and its controls so far, it is very noisy compared to our previous NIBE unit, and not so attractive in terms of design / colour

I was very disapointed in your service. You took far to long to repair the issue. The tenant has stopped paying their rent and the landlord is now out of pocket. And when you did attend you told us... See more

Very difficult dealing with people on the help line for warranty. Engineer who came was brilliant however you don't allow the Engineers to carry spare parts and our boiler could have been fixed on the... See more

the reason gave only two stars is the time it took for the engineer to arrive. My boiler went faulty on monday evening so i phoned customer services but they had finished for the day, soon Tuesday m... See more

It took about 3 weeks to fix my ATAG boiler which Ariston kindly bought out the company ATAG, which undoubtedly will mean a lack of supply of parts i may need in the future . I belted home for an appt... See more

Called Ariston about by boiler breakdown as it was still under warranty. Within 2 hours an engineer had been to the property, replaced the PCB and got the boiler running. Can't fault the service

I booked a warranty appointment for my boiler, it was prompt, staff on the telephone were very helpful, the engineer attended and was superb. Changed the necessary part. Great Work - keep up the great... See more

Engineer claimed our installation paperwork was lying (although he hadn't seen it) and that the magnaclean hadn't been emptied cleaned during the previous 2 services (again claiming paperwork conf... See more

Second visit to fix the leak from our boiler was no more successful than the first. The engineer told us that he has ordered some parts, but we do not know when these will arrive.

The job was due to be done under warranty but was unable to be completed as the front panel of the boiler could not be fully opened. When I initially booked the job, I wasn't told about a call out ch... See more

Great communication all the way. Explanation of what issue was and quick turnaround. The engineers were patient with my questions and once parts arrived had it fixed in no time at all.

First class service after one phone call, contractor sent out but unfortunately he brought the wrong part came back a few days later and all sorted.

Can't fault the engineer who arrived, very friendly. But the fact that despite stati g what the exact issue was to the service reps who booked the appointment, the engineer was sent without parts to r... See more

I phoned Ariston customer service just after ten in the morning of December 23rd and by 3in the afternoon my leaky boiler had been fixed by a young man called Luke from Status fantastic service I was... See more

The engineer was professional and got straight to the cause of the problem with my boiler. He was polite and informed me exactly why my boiler had broken down in a way I could understand. I am very ha... See more

O K the fitter that you sent did not have a clue what he was doing and found fault with the pump and he replaced that, It has cut out a few times since that but we managed to get it going agin,

Arrived on time as promised. Very helpful and polite and explained everything as he went along. Problem solved, everything left tidy ….. happy customer

The engineer arrived when he said he would and was very efficient. Pleasant young man and the work was carried out with no problems or delays.

Superb service as always and your company keeps you informed every step of the way. 5* service and would have no hesitation in recommending your company. Thank you 😁

called customer services 5 times before an engineer was dispatched to the house to attend the boiler. total time from initial warranty call to an engineer calling was 2 weeks.

I found the whole process of getting an appointment quite stressful, staff at Donnelly's were pleasant & patient with this little old lady.

Very quick response to my request for engineer to repair my faulty.Ariston clas net 38 boiler.Imust add this is the first time in over six years.

Requested a user manual for E-Combi Evo. Very helpful response - copy emailed straightaway.

Haren, the person who dealt with my query today was brilliant - thank you

The person who actually did the job was very professional clean and tidy

Called engineer and he was helpful and discussed the matter with my plumber

We had an engineer call within 24 hours and resolve our issue.

The service was excellent from the outset and initial phone call.

Very helpful

I was given the wrong part numbers despite sending photo and serial number of my heater. When I received the parts and realised this I sent them back but only received a partial refund as they parts... See more