I made an order for cca 150 EUR, everything was in stock. After one week the items were not shipped, so I wrote an email. They replied promptly that it would be shipped the same day. It was not. The next day I requested cancellation and refund, which the sent promptly.

I would not recommend the shop unless you can wait indefinetely for the goods.  For me it was a waste of time for mechandise that I needed and could have odered elsewhere.

Great website. Easy to order even if your not computer savvy. We received our order even though you were closed for holiday. Thank you

I'm.giving this a one star due to the admin service (or lack off) I have been with homeserve for a number of years and they used to send you a reminder when your boiler is due for a service.. but not anymore nope is a guessing game now.. when I called up thinking my boiler was due for a service it was about three months out of date.. so booked a service for this week..the agent couldn't explain why I wasn't sent a reminder ..and once you have booked in for a service you immediately get a text starting your apointment you have just arranged ..not any more.. that's gone out of the window.. im paying £84.00 per month for this..  yet homeserve cannot be bothered to send out reminders.. I think £84.00 pm is extreme ..ive paid for this month and hopefully they will come round this week to service my bolier... for
 me to continue (I'm not keeping the CEO in pocket)  be with them Homeserve really need to rethink their prices as well sending out reminders!!! Not good enough... 

Poor customer service its what you would call a 'Service Circus'.
For over a week I've rang 5 times to get an engineer booked to carry out a service on my Veissmann boiler. Here's what happened:
1. Booked online to get an engineer booked in: Outcome: received an email to confirm this, but there was no time/date, timeframe to answer my booking query as you would expect.
2. Call 1: 4 days later from receiving the booking email, got through a customer service agent and they said they cannot book an engineer as their system is down, asked how long this will take to fix, they said its been down for 1 week they have no idea they will call me when its up and running.
3. Call 2: Ring them up again and apparently their system is now fixed and they have now passed by details to their 'bookings team' who will call me to book an engineer appointment. Asked what the timeframe is around this, they said they don't have one!!!!
4. Call 3: Ring again, and they said someone tried to call me on the weekend to book but got no response from me, I replied there were no calls received/missed calls. So they AGAIN passed my details to the booking team and AGAIN no timeframe given as to when they will call me.
5. Call 4: Ring again, had to give all my personal details and serial number again and they said they'll need to pass this over to a colleague and them to pass it back to them and they'll endeavour to give a call back the same day. No call received.
6. Call 5: Same as call 4 info given again I asked to speak to the team leader/manager, was told no one was there for me to speak to. But this time finally got an engineer booked in on the same call and paid over the phone!

Note: everytime I call, strangely they ask me for my boilers serial number. I mean come on get with the times, I gave it the first time I called do they not have a system that captures this information together with my Account/Contact record??
Advice: seriously Viessmann needs their service system addressing to have a more up to date technology in place, give me a call and I can put you in touch with some very helpful people who can help build you an up-to-date CRM system which will enable your organisation to handle your customer services in a more streamlined and efficient manner because sadly at the moment its extremely poor.

What a shame a world class Viessmann product with the poorest customer service mainly due to the lack of modernised technology processes in place.

Keith at AO Smith is absolutely the worst customer service rep I’ve ever dealt with. We spent almost $2,000 on a brand-new water heater and the very same day we installed it, the valve was leaking. Instead of helping, Keith handed us a useless list of service people….half of which don’t even cover our area. After wasting time chasing down techs, we finally had someone scheduled for this morning, and guess what? they never showed! 

When we called Keith back, his response was basically: “Not my problem.” He was rude, dismissive, and completely unprofessional. Imagine spending thousands on a product, having it fail within a week, and then being told by the company’s own rep that you’re on your own.

This is not just poor service..it’s disgusting. AO Smith should be ashamed to have someone like Keith representing their company. Do yourself a favor and stay FAR, FAR away.

Great company Andy came out so quick same day  and fitted new room thermostat and receiver was friendly prompt and helped me have heating back when no one else would. All done with no cost will definitely recommend to others and will contact again if I ever have more problems. 

Price was fair, but stated would be delivered by the 5th or 6th and was not even accepted at the shipping location until the 5th, and I am located in northern ca and the package was shipped from Brooklyn. will not be receiving my package until the 11th at the earliest. I should have read the reviews because seems everybody is having the same issues.

Amazing long lasting boilers that work great in my home!

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