Can't fault the engineer who arrived
Can't fault the engineer who arrived, very friendly. But the fact that despite stati g what the exact issue was to the service reps who booked the appointment, the engineer was sent without parts to repair the fault, resulting in a wasted day off work to accommodate the booking and will require another to hopefully resolve the issue. All day appointments are given, where a timed slot could be booked, overall poor service varying the engineer themselves.
Reply from Ariston UK
Dear Mr Marshall,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found our engineer friendly and approachable, and we’re sorry to hear about the inconvenience caused during your appointment.
Our engineers always strive to provide the best service possible. To ensure accurate repairs, they first assess the situation on-site to confirm the issue and determine the exact parts required. Carrying every possible part for every scenario would unfortunately be impractical due to space and weight constraints. This approach helps us to minimize errors and ensure that the correct parts are installed when they return.
Regarding the all-day appointment window, we understand how challenging this can be, especially when scheduling around work. Our engineers aim to be as precise as possible, but some repairs may take longer than anticipated, and we appreciate your understanding as we work to help every customer thoroughly and efficiently.
We value your feedback and are always looking for ways to improve. If there’s anything further we can do to assist, please don’t hesitate to reach out directly to our customer service team. We’d love the chance to make things right.
Best regards
The Ariston UK Team