Maintenance Technician
Very difficult dealing with people on the help line for warranty. Engineer who came was brilliant however you don't allow the Engineers to carry spare parts and our boiler could have been fixed on the first visit by the Engineer.
November 27, 2024
Reply from Ariston UK
Dear Customer, we apologize for the delay with the repair. Unluckily not all the parts are immediately available in stock and our service partners sometimes need to order them. This can extend the timeline of the repair.
We thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service.
Should you wish to discuss further on this matter, we remain available on customer.relation.uk@ariston.com
Kind regards,
The Ariston UK Team