JM

Jason Moore

United Kingdom

Reviews

Review of Veygo


Rated 1 out of 5 stars

Website is rubbish

Website is rubbish, it cant even find a car that is insured with admiral
Also, it insists that you login via Facebook ...I don't use facebook

October 3, 2019
Unprompted review

Review of Esdorado.com

Review of Nybox


Rated 1 out of 5 stars

Like others I have observed a recent decline

Like others I have observed a recent decline, I have been using NYBox for 2-3 years, but since June 2019 something changed there, service is suddenly terrible and the usual autonomous repacking of boxes needs a few emails to their support. I am going to move to a different service.

July 17, 2019
Unprompted review

Review of TopCashback


Rated 1 out of 5 stars

Put me on their spam list without me…

Put me on their spam list without me having given permission

July 2, 2019
Unprompted review

Reply from TopCashback

Hi Jason,

We never, ever create accounts on behalf of people. If an account has been created with your email I would urge you to see who does know your email address and also take steps to ensure you are fully secure online.

Our team can help close this down if you do reach out to them.

Best wishes,Matt

Review of Regis Group

Review of Pier Management Limited

Review of Robert Dyas


Rated 1 out of 5 stars

Avoid them! They go to the bother of sending you an…

They go to the bother of sending you an email explicitly stating a delivery date. THEN THEY FAIL TO DELIVER ON THAT DATE

After my initial review their customer service emailed me to say the delivery date I was given for next day delivery was incorrect. No refund of express postage I paid for.

I will never use Robert Dyas again, I have learned my lesson

June 4, 2019
Unprompted review

Reply from Robert Dyas

Dear Jason,

Thank you for your review.

We are really sorry to hear of this recent experience with Robert Dyas.

Please be reassured that we have fed this back to our Web Support team as it appears an incorrect delivery date was given to you.

Once again, our sincere apologies.

Kind regards,
Matthew

Review of PistonHeads

Review of Sonos Inc.

Review of Parcel2Go


Rated 1 out of 5 stars

Failed to deliver a parcel to Amazon…

Failed to deliver a parcel to Amazon Las Vegas, charged me £65 to return it, THEN told me return is not guaranteed or tracked and will take 6 weeks IF it works. SHAMEFUL service, I am taking them to court.

May 10, 2019

Reply from Parcel2Go

Good morning Jason,
I am really sorry that your parcel will be returned, unfortunately, international deliveries can take up 6 weeks. There is not a specific time frame.
I can see you are already dealing with our internal department however if you need any further assistance, please contact us to online@parcel2go.com.
Thanks
Ria
Parcel2Go Customer Services

Review of Police Auction

Review of Vaillant UK


Rated 5 out of 5 stars

Great boilers

Great boilers, the commercial boiler care/service team a very very good. Proactively changing parts to head off even the most unlikely failure.

April 9, 2019
Unprompted review

Review of Coffee Friend


Rated 1 out of 5 stars

Terrible Company

Terrible Company, £1500 Nivona coffee machine failed after 10 months and this company are totally evasive about it. They even refused a UPS shipment of the machine to them. Now taking them to county court.

It appears they may be an offshore company operating through a London address. For sure the legal process will uncover the truth about this dodgy outfit.

April 9, 2019
Unprompted review

Reply from Coffee Friend

Hello Jason,

Thank you for your feedback - it will help us improve.

I'm sorry to hear you have gone through such trouble with your coffee machine!

After looking into this, I found out that our team has kindly provided warranty service contacts in your case as they are authorized to fix manufacturing errors, and I hope they have managed to do so in the end. If you still have some issues with this machine, please contact us: support@thecoffeemate.co.uk

-The Coffee Mate

Review of Powershop UK


Rated 1 out of 5 stars

Its a bit pathetic getting users to log…

Its a bit pathetic getting users to log in online to a childish interface to buy power packs.

All I want is the lowest cost power my supplier can offer

Ill be changing when my contract is up

March 14, 2019
Unprompted review

Reply from Powershop UK

I'm sorry that you feel that way, Jason.

Unfortunately, this is the entire premise of the Powershop Pro model which we clearly explain and give multiple resources at the point of sign up. However, we do also offer 'Powershop Lite'; this is a simple Fixed Direct Debit and a unit rate that is fixed for 12 months from the point of sign up.

However, I should also point out that you are not tied into a contract with Powershop so are free to change suppliers whenever you please!

Review of Boingo Wireless


Rated 1 out of 5 stars

Shoddy

Tried for an hour to connect to Boingo at Nuremberg airport. Gave their support a chance but they were unskilled and therefore unhelpful. They simply ripped me of for £7.99 ....I feel totally scammed by boingo

February 27, 2019
Unprompted review

Review of Hermes Europe


Rated 1 out of 5 stars

Diabolical courier service

Diabolical courier service
Diabolical courier service, they fail to collect then ask you to pay again to cover their failure.

All this sounds bad, but add to that you cannot contact them by email without a 1-2 day response delay

If I could give -5 stars I would

February 22, 2019
Unprompted review

Review of Evri


Rated 1 out of 5 stars

Diabolical courier service

Diabolical courier service, they fail to collect then ask you to pay again to cover their failure.

All this sounds bad, but add to that you cannot contact them by email without a 1-2 day response delay

If I could give -5 stars I would

February 22, 2019
Unprompted review

Reply from Evri

Jason this does not sound right,

Let us find out why the collection was late and the reason why you have had such a long wait for a response.

Please send us the full parcel details and a contact number to trustpilotsupport@hermes-europe.co.uk.

Thanks

Ummar

Review of DHL Express UK


Rated 5 out of 5 stars

I've held an account for a few years…

I've held an account for a few years now and used DHL for about 10 years.

They improve steadily year on year. Even now I think they are good as they need to be, they keep on pushing to improve. Drivers become more and more consistent and billing is rigorous and fair.

Well done Emma (My account manager) and the whole of DHL Northampton and worldwide.

January 28, 2019
Unprompted review

Review of UPS UK


Rated 1 out of 5 stars

Iv'e been a customer of UPS for about…

Iv'e been a customer of UPS for about 10 years in Northampton, UK, it seems that every 2 years or so they go nuts.

In 2019 early I was billed £205 (actually in 2 separate invoices) for a mistake at their end. So they double billed an invalid invoice.

It's impossible to get a name, number or email inside UPS. Coupled with the fact they don't call you back when they say they will. This means UPS is a brick wall service wise.

January 28, 2019
Unprompted review

Review of PlumbNation


Rated 1 out of 5 stars

Shoddy

Needed until Friday to deliver after ordering on Wednesday. You guessed it, they failed to deliver. Avoid Plumbnation at all costs. They don't declare their 'courier' because it is actually Parcelforce. After all that they refundefd£16 of £36 postage. Such a rubbish outfit.

October 19, 2018
Unprompted review