Terrible Company
Terrible Company, £1500 Nivona coffee machine failed after 10 months and this company are totally evasive about it. They even refused a UPS shipment of the machine to them. Now taking them to county court.
It appears they may be an offshore company operating through a London address. For sure the legal process will uncover the truth about this dodgy outfit.
Reply from Coffee Friend
Hello Jason,
Thank you for your feedback - it will help us improve.
I'm sorry to hear you have gone through such trouble with your coffee machine!
After looking into this, I found out that our team has kindly provided warranty service contacts in your case as they are authorized to fix manufacturing errors, and I hope they have managed to do so in the end. If you still have some issues with this machine, please contact us: support@thecoffeemate.co.uk
-The Coffee Mate