Pier Management Limited Reviews 285

Helen at Pier management has been a very good communicator and always going the extra mile. Unfortunately the part hived off to Centrick isn't so easy would be nice if Pier Management could deal wit... See more

Dealing with Pier Managment was horrenous until Mark Frood took over. He has been extremely helpful and prompt with replies and chasinghis own organisation's Admin. We give him 5Star, but privious co... See more

I needed an important piece of paperwork signed, I spoke to Helen and she walked me through the steps I needed to do - The best part was she set my expectation of when I would hear back and delivered... See more

Just want to say a huge thank you to Annice - she has gone above and beyond helping us with all the details of the sale of our property. Her response time has been super efficient and she has helped t... See more

I cannot explain how amazing pier management has been, especially Helen Burns. She has kept me sane throughout my sale process and has been on hand whenever I have had further queries and question... See more

Helen was super helpful in getting all our documents ready for our sale. She made sure we met our deadlines by processing the necessary forms and certificates quickly, and was very easy to communicate... See more

After frustrations with another company, I have spoken to Joel and Mark at Pier, regarding my property. They have been excellent, dealing with my queries promptly. They are professional and knowled... See more

Having to contact many housing management companies throughout my daily duties I must say that Pier Management have to be the most professional that I have come across to date. My two contacts on thi... See more

We really didn’t understand what we needed to put our leaseholder flat on the market. Our estate agent required us to evidence that any agreed sale wouldn’t fall through because of technical /regulato... See more

Theresa Jarman the Pre Sales Team Leader has been so understanding of my needs for a prompt response, so as to make the sale of my home go as smoothly as I could have hoped. A busy professional wanti... See more

Theresa Jarman has been so incredibly helpful on the most complex situation with a conveyancing lawyer. This lawyer has repeatedly asked questions whilst not taking notice of information given. I hav... See more

Thank you Helen you were absolutely amazing helping me through my sale you answered every question I had and went the step extra all the time thank you

What an absolute pleasure it was to call Pier yesterday. The call was answered quickly by Helen, she was so lovely and helpful. I am in the process of selling my maisonette which is a very stressfu... See more

I have recently sold my flat and both Helen Burns and Theresa Jarman were extremely professional in the way they answered the queries from the Buyers solicitors and always swiftly . They also resolved... See more

This review was written to specifically thank luke who works at pier mangemet , on a whole i was disappointed with the service from this company in trying to deal with my issue. this gentleman however... See more

I am in the process of selling my flat and I am really happy about the communication pattern and the extra efforts made by Pier Management and Helen Burns to to fix outstanding admin matters in a ti... See more

I was answered quickly and although the lady could not give me an answer she confirmed my email and sent the documents and explanation within the hour. This was important to me because I am in the mid... See more

I spoke with Annice this morning regarding a query relating to Ground rent. I couldn't believe I had a response within 5 minutes of ending our call. She was professional and attentive on the call, and... See more

Annice was so efficient and helpful , on the telephone and with email communications. She was so friendly and patient in explaining everything clearly about our Leasehold . Her professionalism went ov... See more

I am very pleased with my dealings with Annice. I had some questions about the lease on my mother's flat. I through I would have to deal with lots of people all passing me on to someone else but Ann... See more

Very quick response and extremely polite service. Well recommended. Thank you so much for all your help

Management company seem fine to me.. I wouldn't normally comment on an 'as expected' service but thought it might counter the heavily negative comments on here. They've been helpful in re-negotiating... See more

I have been working with Pier Management for almost 10 years and I find them honest, reliable and generally great to work with. From Dan, Mark and Gemma to the rest of the team, they’re a real pleasur... See more

I have been Pier client for several years now and the cooperation has always been professional and smooth. Lately, there was an issue with the ground rent regulations and Pier, especially Nisha Jaco... See more

Helen’s customer service was superb. Helen was knowledgable, efficient and patient. Helen has reduced the stress of moving home and enabled our process. I cannot thank her enough.

I have been working with Sarah and the rest of the team for nearly five years now, and they are a pleasure to work with. They consistently respond efficiently, and are always helpful. Their profession... See more

We have a great working relationship with the team at Pier as one of our major freehold clients. They are responsive, professional, and always willing to help with any queries from any of our team... See more

I have been working with Pier Management, in particular Sarah Willis for 2 years now. Sarah and Pier have always been a pleasure to interact with. Responses are prompt, queries are dealt with efficien... See more

We have been very happy with the help and information that we have received by Rebecca Robert’s in respect of dealing with outstanding issues connected with the previous owners of our property. Rebec... See more

Pier Management communicate clearly and efficiently on all the matters I contacted them about. Ms Helen Burns has been particularly helpful to us as leaseholders recently. She is friendly and profes... See more

They are my freeholder for 5 years now - with increasing insurance premiums and an inexplicable annual admin fee that they can't explain. Their online portal hasn't worked for years - I suspect deli... See more

I had the pleasure of working with Mark Frood during the sale of my property, and I couldn’t be more impressed. From start to finish, he was professional, proactive, and incredibly knowledgeable. Hi... See more

I contacted Annica Brant and she was very efficient on the telephone and true to her word emailed everything we spoke about. She is a real asset to the company

A great experience with Pier and Joel Blewer (senior portfolio managers) in particular. We were experiencing issues with a managing agent and Pier (representing the head leaseholder) resolved them for... See more

I have lived in my property for over 20 years and for the first time ever, when asking questions of Pier Management, I have had knowledgeable, supportive and above all, courteous responses from Pier... See more

Helen was fantastic in providing help in the sale of my property which was managed by Pier. She went above and beyond to help me get the info required in time for exchange . Thank you Helen!

Difficulties logging into the new portal due to my location, great support service from Louie Arrowsmith in getting me sorted. Very patient and super quick with responses to my queries or problems.

The service and speed in which my query was dealt with was first class, Theresa was very helpful and sorted the problem out without any problem and called back as promised, I would have no problem in... See more

I must commend Pier on their prompt and helpful responses to email requests, which I think reflects their approach to business

Ms Helen Burns has saved me £300 in my case, she is friendly and professional, reassuring and a pleasure to deal with. Thank you, Helen!

Well I just had to phone them with a query and the lady I spoke to couldn't have been more helpful or pleasant. Quickly and efficiently dealt with my query. Came off the phone feeling really pleased a... See more

Matt continues to deliver a very efficient Service. He is very responsive to all requests. He is informative, supportive and very professional. Matt continues to build great working relationships with... See more

Pier Management are a very efficient assett Management company. I have been working with them for several years and they are leaders in their sector. Mark Frood and his team have excellent professio... See more

I have made contact on several occasions. The service I received from Helen Burns was outstanding. She was exceptionally helpful.

I had an item on a Deed of Variation to process, and what could have ended up being a convoluted process, ended up being so seamless rather due to the sheer competence, diligence and mere astute profe... See more

We had great help with Nicola C with a payment issue. Nicola sorted it out quickly.

The Credit Controller is extremely helpful throughout all of my inquiries. I am very grateful to this person.

Annice was super helpful with my pre-sales query, thank you

Not sure why this company has bad reviews, I have had cause to deal with them over several different matters over the past year and I have received excellent service and excellent customer care from a... See more

Theresa was very quick to acknowledge my enquiries, understand my concerns and resolve promptly.