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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the convenience, affordability, and reliability of the service, particularly in locations like barracks. People find it easy to connect and navigate, highlighting its usefulness for staying in touch with family and completing college coursework. The possibility to avoid setting up a modem or dealing with wires is considered a plus. Consumers also praise the customer service, describing the staff as helpful and efficient in resolving issues. The strong internet connection is another highlight, with many users reporting smooth performance across multiple devices. However, some reviewers mention occasional connectivity issues, slow speeds, and concerns about the cost relative to the service quality.

Based on these reviews

Rated 4 out of 5 stars

The reach of boingo allows me to be connected anywhere I go. The pricing and connection is a great deal.

Rated 4 out of 5 stars

Overall I like the services but sometimes it’s low quality with videos. Only use two devices

Company replied

Rated 5 out of 5 stars

The internet connection is always strong and the customer service is kind, helpful and reliable! We’re very happy with our Boingo service!

Rated 3 out of 5 stars

Boingo fiber came to my neighborhood last year and I was excited to try it out. Since setting up my service, there’s been problem after problem. Outages occur regularly and at the worst of times. Doub... See more

Company replied

Rated 5 out of 5 stars

As far getting set up with my account and my devices, their customer service is phenomenal. I had a Tech Support guy named James who was extremely helpful, prompt in answering any questions I had, and... See more

Rated 3 out of 5 stars

Wishing the speeds lived up to what is advertised, but I do like that Boingo will notify when the service goes out in the area.

Company replied

Rated 5 out of 5 stars

I am over at Fort Cavazos and was wondering why there is not any Wi-Fi in the soldier recovery unit building

Company replied

Rated 3 out of 5 stars

Every day, my wifi cuts out and I have restart anything I’m doing at the moment. When it doesn’t screw up, I have no problems. But it cuts out at the worst possible moments.

Company replied

Rated 3 out of 5 stars

I enjoy the range of the fact it is so open and accessible to every base. But the connection to the bases in each I been to has been very spotty and slow. Even with the most expensive option

Rated 5 out of 5 stars

Convenience and availability. I also like that AT&T users benefit from the services as well.

Company replied

Rated 5 out of 5 stars

Boingo always automatically connects and i haven’t had any issues with it in a long time.

Rated 5 out of 5 stars

Im in the reserves and take college classes so with the ability to connect to Wi-Fi is a life saver!

Company replied

Rated 5 out of 5 stars

Used Boingo my entire time in the army as a single soldier. Never had any issues with it! I have my laptop, phone, and xbox and it's smooth as butter!

Company replied

Rated 3 out of 5 stars

Sometimes the internet would go out or work slowly. But overall not bad

Rated 5 out of 5 stars

I'm writing this review through Boingo, and all's good so far. It's clearly stated that only 30 mins are free, so don't complain too much.

Rated 5 out of 5 stars

The experience is great ive been using for a whole year now and no problems on the internet!!

Company replied

Rated 3 out of 5 stars

The WiFi is very slow in the barracks. Additionally, you only get 3 devices for $54.99. The WiFi is too expensive for the poor service and lack of devices.

Company replied

Rated 5 out of 5 stars

The Wi-Fi is really helpful. Sometimes, I have trouble connecting with devices that aren't phones. I often have to go straight to the website.

Company replied

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Company details

  1. Electronics & Technology

Written by the company

Boingo connects you to the people and things you love with our 1 million+ Wi-Fi hotspots around the world.


Contact info

4.1

Great

TrustScore 4 out of 5

511 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 month


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Rated 1 out of 5 stars

Trash wifi Trash wifi Trash wifi

Trash wifi Trash wifi Trash wifi

September 28, 2025
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

Hi Travarious,
Thank you for your feedback. Please contact us or send us an email at wecare@boingo.com. We'll take a look at the network in your area and your building as well. We look forward to working with you on this matter. Thank you for choosing Boingo Wireless and have a fantastic day!
Best Regards,
Art

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Rated 5 out of 5 stars

The is great for the barracks

The is great for the barracks

April 22, 2025
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

Hi Ramiro,

Thank you for your 5-Star review. We appreciate your awesome review. Thank you for choosing Boingo Wireless and have an amazing day!

Best Regards,
Art

Rated 5 out of 5 stars

Blessed thanks

Blessed thanks

September 26, 2025
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

Hi Juan,

Thank you for your 5-Star review and your kind words. Thank you for choosing Boingo Wireless and have a fantastic day!

Best Regards,
Art

Rated 5 out of 5 stars

It was good internet for what I had in…

It was good internet for what I had in the barracks

July 24, 2025
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

Hi Benjamin,

Thank you for your 5-Star review. We are glad you had a great Wi-Fi experience at your barracks. Thank you for choosing Boingo Wireless and have an amazing day!

Best Regards,
Art

Rated 5 out of 5 stars

Great experience

Great experience

September 26, 2025
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

Hi,

Thank you for your 5-Star review. We are glad you had a great Wi-Fi experience. Thank you for choosing Boingo Wireless and have an awesome day!

Best Regards,
Art

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Rated 5 out of 5 stars

Fast and always available

Fast and always available

October 31, 2024
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

Hi Josue,

Thank you for your 5-Star review. Your Boingo Wireless account can also be used worldwide including Airports and other military bases wherever Boingo Wireless is available. Thank you for choosing Boingo Wireless and have an amazing day!

Best Regards,
Art

Rated 5 out of 5 stars

It’s wonderful thanks

September 26, 2025
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

Hi Alondra,

Thank you for your 5-Star review. We are glad you had a great Wi-Fi experience with Boingo Wireless. Thank you for choosing Boingo Wireless and have a great day!

Best Regards,
Art

Rated 5 out of 5 stars

It’s very well put together

September 26, 2025
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

Hi Iyanna,

Thank you for your 5-Star review. We appreciate your incredible compliment. Thank you for choosing Boingo Wireless and have a fantastic day!

Best Regards,
Art

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Rated 4 out of 5 stars

amazing

amazing, fast wifi

September 26, 2025
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

Hi Ariel,

Thank you for your 4-Star review. It's great to hear you are having an amazing Wi-Fi experience. Thank you for choosing Boingo Wireless and have an awesome day!

Best Regards,
Art

Rated 5 out of 5 stars

Companionship

Companionship

September 26, 2025
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

Hi Roy,

Thank you for your awesome review. It's great to hear you are having a fantastic experience with Boingo Wireless. Thank you for choosing Boingo Wireless and have an awesome day!

Best Regards,
Art

Rated 5 out of 5 stars

Love boingo

Love boingo

September 26, 2025
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

Hi Sadie,

Thank you for your 5-Star review. It's awesome to hear you are having a great experience with Boingo Wireless. Thank you for choosing Boingo Wireless and have an amazing day!

Best Regards,
Art

Rated 4 out of 5 stars

great very great

September 26, 2025
Unprompted review
Boingo Wireless logo

Reply from Boingo Wireless

Hi Mosses,

Thank you for your 4-Star review. We are happy to hear you are enjoying the Wi-Fi at your base. Thank you for choosing Boingo Wireless and have an amazing day!

Best Regards,
Art

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