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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Consumers appreciate the competitive prices and the easy-to-use website. People highlight the prompt order processing and swift delivery, with products arriving in very good time and without damage. Customers are pleased with the wide range of products available, including some items that are difficult to find elsewhere. However, opinions on delivery service and order experiences are mixed, with a lack of consensus among reviewers. Some consumers have reported issues with the contact, while others praise the company's customer service, particularly when resolving problems with faulty products. The quality of the products is also viewed differently among consumers.

Based on these reviews

Rated 4 out of 5 stars
Invited

Krups pixie Nespresso. Excellent pod machine. Replacement for old model which had been leaking. Good price at Coffee friend but not uk spec. Came with European plug but supplied with adapter. No inst... See more

Rated 4 out of 5 stars
Invited

Good price! Very slow delivery and poor communication via tracking system. Website suggested despatch within 2 to 3 days and next day delivery. Called on a Friday four days after the order and one... See more

Rated 4 out of 5 stars
Invited

Easy online ordering & very efficient service. Dispatched very quickly & excellent communication. The only negative is concerning your courier- Parcelforce, the delivery date was changed by the recipi... See more

Rated 4 out of 5 stars
Invited

Was surprised that the both coffee machine and milk frother weren't uk plugs had to attach them into UK plug adaptor, which was supplied. Instructions not in English,voucher in Euros. Apart from tha... See more

Rated 3 out of 5 stars
Invited

You did well on price for my Senseo coffee m/c, although I see it is now £15 dearer than I paid last week. Your tracking feature is of no value at all but then I'm sure you already know that, just no... See more

Rated 5 out of 5 stars
Invited

My Bosch coffee grinder was packaged very well and carefully. Thank you for your excellent service, fast delivery, and customer care. I wish you prosperity!

Rated 5 out of 5 stars

Great service from the team, good prices and fast delivery! Ordered an Ascaso steel duo, which was the best price I could find. Arrived the next working day after the order and then received a £50... See more

Rated 5 out of 5 stars
Invited

I decided to order my coffee machine from Coffee Friend as they offered the best price and 10 free capsules. I encountered a problem when trying to place my order and rather than continue I cancelled.... See more

Rated 2 out of 5 stars

Decided to translate this from my review for the local version of the same brand (they operate in multiple countries with a similar name). A bit of misleading marketing The coffee itse... See more

Company replied

Rated 2 out of 5 stars
Invited

I was sold a machine that was meant to be sold in parts of Europe that uses different type of electric cable. However, the company has put a UK adaptor inside which worked, but made the head bulkier a... See more

Rated 5 out of 5 stars

Amazing service. Highly recommended. I purchase a manual coffee grinders for Xmas 2024 but the folding arm has since stopped folding. I contacted Coffee Mate not really expecting much, and t... See more

Rated 3 out of 5 stars
Invited

Filters don't seem as strong as the last one's that were purchased from yourselves - slightly frustrating when making coffee

Rated 5 out of 5 stars

Super little espresso machine at best price with rapid delivery by Royal Mail. Takes up little space on countertop and looks good. The Delonghi Dedica Arte heats up almost instantly and delivers grea... See more

Rated 5 out of 5 stars
Invited

Extremely happy with the most recent buy. The Italian coffee additions (4x250g) that were provided also caught me off guard. Very neatly wrapped and delivered quickly. Confidently chose the Fellow O... See more

Rated 5 out of 5 stars
Invited

I love variety of coffee beans in 1kg bags! Ive bought from them a few times now - always pleased with quality & speed! There was a bit of a dispatch delay (I hadnt read all info on some var... See more

Rated 2 out of 5 stars

Don't buy anything unless you're certain of it. I recently bought 2 items, one for myself and another as a gift. In the event, I decided to return the gift as in person it wasn't quite what I was... See more

Rated 5 out of 5 stars
Invited

I love this company!! This is my third order from them Communication was excellent.Arrived very quickly,well packaged. Colours are perfect. Very happy with my purchase. Thank you so much.

Rated 5 out of 5 stars
Invited

1. The Bialetti induction moka pot for 4 is fabulous - I have the whole pot for myself. 2. The induction plate works well enabling us to use our aluminium 1 cup pot Delivered promptly Reasonabl... See more

Rated 5 out of 5 stars
Invited

Easy to use website and competitive prices. Order processed promptly and delivered in very good time and without damage. It’s a gift for my hubby in our new home we’re moving into next month so not ha... See more

Rated 5 out of 5 stars

We ordered a delonghi coffee machine last month and the delivery process was great. After a week we realised there was an issue with the steam wand attachment and so spoke with Simon. He was... See more

Rated 5 out of 5 stars
Invited

Really easy website to manoeuvre, thrilled that they had a kettle that I used to own some time ago and I always hoped to replace. The downside, and I’m not marking down for this because I suspect i... See more

Rated 5 out of 5 stars
Invited

They had the Philips Senseo (new) coffee machine that I wanted, at a good price and prompt delivery.

Rated 2 out of 5 stars
Invited

Excellent service from coffee friend sales team, shame they let were let down by the delivery of the machine. Stated that delivery would be 3 to 5 days. Only to be delivered the very next day by P... See more

Rated 5 out of 5 stars
Invited

The ordering of the Coffee Maker was straightforward. The purchase was delivered by the post office within the period advised. The purchase was carefully wrapped and contents all present and correct.... See more

Rated 2 out of 5 stars

Sent me a coffee machine but the fact it had a euro plug was buried away two clicks in on the advert. They think this is acceptable, I do not but that's a matter of opinion. Several emails back an... See more

Rated 4 out of 5 stars
Invited

The items were a great price and arrived well packaged and in great condition. The one negative would be that it was listed as "in stock" and the delivery time was listed as "1 to 3 days", howeve... See more

Rated 5 out of 5 stars
Invited

I was very pleased to find tchibo coffee pods on this website. It is a brand that stopped selling in the UK and it is difficult to find these pods now. Good to know Coffee Friend.

Rated 4 out of 5 stars

Firstly I had no problems with Customer Agents and a thank you especially to Simon. The delivery was on time but this is where they lost their star, you are given a tracking page which was not updated... See more

Rated 5 out of 5 stars

I ordered an Infusion Piston Thermoblock for De'Longhi ECAM series coffee machine on Wednesday afternoon and it arrived, unbelievably quickly, just after midday the following day. The part was double... See more

Rated 5 out of 5 stars
Invited

My experience with Coffee Friend was very good. The price of the coffee machine was competitive, the delivery was quick, and customer service was very helpful.

Rated 5 out of 5 stars
Invited

The web site was easy to navigate through Once I placed the order it was confirmed and a delivery date was set. The item arrived super quick and was packaged extremely well Well done....5 🌟

Rated 5 out of 5 stars
Invited

Easy to navigate website. Delivery very quick. Wide range of products, some difficult to find elsewhere.

Rated 5 out of 5 stars
Invited

I bought a great little coffee machine, the Chiato Luna Style. It makes great coffee, is easy to clean and doesn’t take up too much worktop space

Rated 5 out of 5 stars
Invited

A very promt service the coffee grinder arrived promptly very well packaged and left exactly were we arranged,very efficient service thanks R van-Schepdael.

Rated 5 out of 5 stars
Invited

I am going to say 5 stars but it’s a Christmas present for my daughter so it’s not been unpacked yet ! Delivery was 5 stars !

Rated 5 out of 5 stars
Invited

Swift delivery; item (grinder) exactly as described and perfect for the job; good price.

Rated 5 out of 5 stars
Invited

A very competitive price for the machine they supplied and kept me informed of every step of the delivery process.

Rated 5 out of 5 stars
Verified

Great! Timely delivery. Good communication throughout. Also used UPS delivery which also had good tracking service making life easier. Coffee machine so far is working great. No issue setting up.... See more

Company replied

Rated 2 out of 5 stars
Invited

I wasn't informed that the milk jug was out of stock. When it didn't arrive, I sent an email and received a response stating it would be delivered once it is back in stock, which would be within a wee... See more

Rated 5 out of 5 stars
Invited

Good evening. Well, what can I say. The coffee refuses excellent, the delivery is incomparable. Everything is very fast and on time. The thing is that my son's broke and I had to give him mine, since... See more

Rated 5 out of 5 stars
Invited

I believe is fair to say that this was one of my best purchase experiences start to finish. I ordered my part on Friday, got it delivered on Saturday, enjoyed my cup of latte in the afternoon!!! I hi... See more

Rated 5 out of 5 stars

I had a fantastic experience at this coffee shop. The atmosphere is cozy and welcoming, perfect for relaxing or working. The coffee was excellent—rich, flavorful, and expertly brewed. The staff was fr... See more

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Company details

  1. Coffee Machine Supplier
  2. Coffee Shop
  3. Coffee Store
  4. Online Marketplace
  5. Tea Market Place

About Coffee Friend

Written by the company

Coffee Friend is an international omnichannel retailer of coffee and coffee machines, operating in Europe under a variety of names in different local markets. We focus on an extraordinary sales experience and high-quality production. Working hours: (Mon-Fri 8AM-5PM)

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Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Nespresso Essenza Mini with EU Plug!

Very disappointing service and would not use this company again. I ordered a Nespresso Essenza mini coffee machine which came unexpectedly with a EU plug despite the company being a UK based company. This was not specified on their website. When I emailed Coffee Friends they barely apologised and I found their email unprofessional. I was informed that an adapter should have been enclosed within the parcel, which was not. I was then informed that they would send me an adaptor along with 2 sets of coffee pods for free. I was charged a further 3 pence without authorising a payment to the company, beating in mind I was informed I would not be charged. So more of a principle and unauthorised transaction issue.
I was informed that if I was not happy I would have to pay £9.50 to return the machine despite the coffee machine being missold.
Very very disappointing company and experience.

October 3, 2025
Unprompted review
Coffee Friend logo

Reply from Coffee Friend

Hello,

Thank you for taking the time to share your experience. We're truly sorry to hear that your coffee machine arrived with the incorrect plug and without the necessary adapter. We also regret the confusion caused by our email communication and the unexpected charge — we understand how frustrating this must have been.

Please know that we take your feedback seriously. We'll be reviewing the concerns you raised about the item being misrepresented, and the return costs with our team to ensure improvements are made.

Kind regards

Rated 2 out of 5 stars

Faulty Juicer

We purchased a Sage juicer from Coffee Friend in August. After 3 usages, the on/off switch is faulty and the machine needs to be turned off at the wall. I reported this to Coffee Friend on 30th September, it is now 13th October and we are no closer to a resolution on the juicer. Apparently their courier cannot find our address, even though the juicer was originally delivered to this address.
After so much back and forth, I actually no longer wish to deal with this company and wish that we had taken the time to check their Trust Pilot reviews before making a purchase from them as a score of 3.9 would certainly have influenced us not to proceed with the purchase and to rather deal with a local company

October 13, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

Better than Amazon

Bought second Nespresso machine from Coffee Friend. Good price and came promptly. Better than Amazon whose price was worse and required me to buy Prime as well.

September 29, 2025
Rated 3 out of 5 stars
Invited

You did well on price for my Senseo…

You did well on price for my Senseo coffee m/c, although I see it is now £15 dearer than I paid last week.
Your tracking feature is of no value at all but then I'm sure you already know that, just not any good in telling me where and when my Senseo will arrive, but after a week I did get it and was happy with it.

October 6, 2025
Rated 5 out of 5 stars
Invited

Very happy with Coffee Friend

I was very pleased to find tchibo coffee pods on this website. It is a brand that stopped selling in the UK and it is difficult to find these pods now.
Good to know Coffee Friend.

October 10, 2025
Rated 1 out of 5 stars
Invited

Dealing with Coffee Friend was not a good experience

I placed my order 19 Sept and it was finally delivered on 4 Oct! I was told products were unavailable and asked what I wanted to do. I immediately replied with substitutions. My order then sat for who knows how many days without them letting me know. I had to phone them twice to ask about my order, and later, my refund. I was promised things by one assistant and the offer never materialised. Will not be doing business with them again.

October 4, 2025
Coffee Friend logo

Reply from Coffee Friend

Hello,

We sincerely apologize for the delay and the communication issues you experienced with your order. We appreciate you bringing this to our attention and regret that we did not meet the expectations we set. Your feedback is invaluable in helping us prevent similar situations in the future.

Thank you for your feedback.

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