Krups pixie Nespresso. Excellent pod machine. Replacement for old model which had been leaking. Good price at Coffee friend but not uk spec. Came with European plug but supplied with adapter. No inst... See more
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About Coffee Friend
Written by the company
Contact info
166 College Road, HA1 1BH, Harrow, United Kingdom
- 01202029699
- hello@coffeefriend.co.uk
- www.coffeefriend.co.uk
Replied to 25% of negative reviews
Typically replies within 1 week
May use AI-assist with repliesRead more
Nespresso Essenza Mini with EU Plug!
Very disappointing service and would not use this company again. I ordered a Nespresso Essenza mini coffee machine which came unexpectedly with a EU plug despite the company being a UK based company. This was not specified on their website. When I emailed Coffee Friends they barely apologised and I found their email unprofessional. I was informed that an adapter should have been enclosed within the parcel, which was not. I was then informed that they would send me an adaptor along with 2 sets of coffee pods for free. I was charged a further 3 pence without authorising a payment to the company, beating in mind I was informed I would not be charged. So more of a principle and unauthorised transaction issue.
I was informed that if I was not happy I would have to pay £9.50 to return the machine despite the coffee machine being missold.
Very very disappointing company and experience.

Reply from Coffee Friend
Faulty Juicer
We purchased a Sage juicer from Coffee Friend in August. After 3 usages, the on/off switch is faulty and the machine needs to be turned off at the wall. I reported this to Coffee Friend on 30th September, it is now 13th October and we are no closer to a resolution on the juicer. Apparently their courier cannot find our address, even though the juicer was originally delivered to this address.
After so much back and forth, I actually no longer wish to deal with this company and wish that we had taken the time to check their Trust Pilot reviews before making a purchase from them as a score of 3.9 would certainly have influenced us not to proceed with the purchase and to rather deal with a local company
We'd use again, probably for coffee this time
We've bought an De'longhi coffee machine from them. It was the cheapest price and delivery was fast. 2 working days I think.
No issues whatsoever.
Better than Amazon
Bought second Nespresso machine from Coffee Friend. Good price and came promptly. Better than Amazon whose price was worse and required me to buy Prime as well.
Great service and good product
Great service and good product! Not overpriced like in some other places
Great coffee machine
Lovely machine, simple to use and makes fabulous coffee. Quick delivery.
You did well on price for my Senseo…
You did well on price for my Senseo coffee m/c, although I see it is now £15 dearer than I paid last week.
Your tracking feature is of no value at all but then I'm sure you already know that, just not any good in telling me where and when my Senseo will arrive, but after a week I did get it and was happy with it.
Best price I found online
Best price I found online, delivered when stated. Good service all round
My Bosch coffee grinder was packaged…very good. Thanks!
My Bosch coffee grinder was packaged very well and carefully.
Thank you for your excellent service, fast delivery, and customer care.
I wish you prosperity!
Philips Senseo (new) at a good price
They had the Philips Senseo (new) coffee machine that I wanted, at a good price and prompt delivery.
Very happy with Coffee Friend
I was very pleased to find tchibo coffee pods on this website. It is a brand that stopped selling in the UK and it is difficult to find these pods now.
Good to know Coffee Friend.
Dealing with Coffee Friend was not a good experience
I placed my order 19 Sept and it was finally delivered on 4 Oct! I was told products were unavailable and asked what I wanted to do. I immediately replied with substitutions. My order then sat for who knows how many days without them letting me know. I had to phone them twice to ask about my order, and later, my refund. I was promised things by one assistant and the offer never materialised. Will not be doing business with them again.

Reply from Coffee Friend
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