Bought 3 Le Creuset stainless steel pans £248. One of the lids has rusted and one of the pans rusted also. Took back to John Lewis Chester store and lady rubbed them with some polish and removed some of the rust from the lid and the surface rust from the pan and sent me on my way. Really disappointed as only 18 months old and was of belief Le Creuset were built to last. I now need to go buy some polish and keep polishing the rust out. Complete waste of money.
Bought 3 Le Creuset stainless steel pans £248. One of the lids has rusted and one of the pans rusted also. Took back to John Lewis and lady rubbed them with some polish and removed some of the rust from the lid and the surface rust from the pan and sent me on my way. Can still see the marks in the finish. Really disappointed as only 18 months old and was of belief Le Creuset were built to last. I now need to go buy some polish and keep polishing the rust out. Complete waste of money.
Bought 3 Le Creuset stainless steel pans £345. One of the lids has rusted and one of the pans rusted also. Took back to Chester store and lady rubbed them with some polish and removed some of the rust from the lid and the surface rust from the pan and sent me on my way. Really disappointed as only 18 months old and was of belief Le Creuset were built to last. I now need to go buy some polish and keep polishing the rust out. Complete waste of money.
November 8, 2019
Unprompted review
Reply from John Lewis
Hey Darren, appreciate this is disappointing but items like this can rust and customers are recommended to wash them every so often to avoid it. - Matthew
Got my home insurance renewal through. Brought my attention to clause that says they only provide cover for burglary if force is used or threatened. Do not cover for someone reaching through open window, hook and cane or a ‘walk in’ burglary. Pretty worrying seeing as they are promoted by polfed etc. Tried to query with underwriter and even offered to pay more not to have this restriction. Was told it was a standard clause and they were just bribing my attention to this. Told them I was trying to stay with them as a customer. Weren’t interested and never called back to discuss. Just cancelled my renewal and 2 x car insurance policies. Been with them for 10 plus years. Gone to Direct Line Select... more expensive but much better policy and brilliant service.... really wanted my business.
Just topped up with £2500 to use tomorrow and not showing on my account. Contacted MasterCard and told due to a fault I will need to wait 24 hours to use my money. Completely uninterested in the fact I need to use it tomorrow.
Sainsbury’s travel money prepaid MasterCard is absolutely dreadful. Very difficult to top up. Managed to top up with £2500 tonight and told now can’t use it for 24 hours. Told them I needed to use it tomorrow. Mastercard people completely uninterested.
Further to my last review. Shortly after posting it I got a phone call apologising for not being in contact and asking if I would remove my review if they responded to my original messages. I said I would but guess this is how they manipulate the four stars and guess the real grading would be somewhat different. Was promised a call back to tell me who would be calling me from the ‘other’ team. And escalate it to ensure I had a response within 24 hours. Haven’t heard anything from the company. Guessing they are uninterested with progressing and have wasted my time returning all the forms and paperwork by return.
August 7, 2019
Unprompted review
Reply from We Buy Any Home
Hi Darren,
I am so sorry to hear that you were unhappy with our service. We welcome all forms of feedback, both positive and negative, and I can assure you that we will take your comments on board.
I understand that you were frustrated with a lack of communication from our service. Unfortunately, the agent dealing with your case was called away on compassionate leave, and whilst this doesn’t excuse the poor communication you experienced, I hope that you can understand that this was an extenuating and unusual circumstance. In fact, the most regular comment in our 5 star reviews is our excellent communication!
From looking into your case notes, I can see that there was a delay valuing of your home due to issues accessing the property. As a result, we only received the subsequent valuation report on the same morning you wrote your initial review. We immediately sent this report to our underwriting team – who have a stringent process to protect both the seller and ourselves. We did try to get in touch with the underwriting results the next afternoon, but unfortunately we were unable to catch you.
I am very sorry you feel that our service wasn’t as efficient and communicative as you would have liked, and wish you all the best going forward.
After initial great contact I am now finding communication poor and seemingly disinterested. Not responded to an email or two telephone calls. Been promised call back but heard nothing.
Very slow delivery. Showed as dispatched and waited 10 days before leaving negative review on Amazon. Suddenly prompted response from wrightbuy saying courier couldn’t get hold of me so I had to contact them. Spoke to the courier and someone had written a wrong digit in my phone number. Didn’t occur to them to try my email or even go back to wrightbuy, and neither did wrightbuy follow up. Order now cancelled and waiting for my money to be returned. I wonder how long that will take!
Posted negative reviews and trust pilot get in touch saying Chrono24 could not find any record of me and asked for an order number so that they may look into the matter. The order number was on my first review and the form I used to contact them on thier own website (which also resulted in no response), but non the less I supplied it again. Still nothing.
April 27, 2019
Unprompted review
Reply from Chrono24
Dear Mr. Whibb,
We apologize for any inconvenience caused by the dealer not replying to your questions. Anyway, we have cancelled the transaction you have mentioned in one of your previous reviews upon your request via email.
Still no comment from Chrono24. The trusted seller has cancelled the order though... with no apology. Was looking for a late 16570 explorer 2 with 3186 movement. Just completed a purchase with Blowers the jewellers (see my review). Communication was great and great (and I mean great!) deal done in 15 minutes all on line/via email. Be patient, avoid Chrono and it’s Chronies, and you will get a far better purchasing experience. PS... funny how Chrono24 only post the positive trust pilot reviews on their website... miss-representation?
Just been dealing with Wayne (at Hull I think). Slick and easy purchase of Explorer 2 3186 movement with polar dial, having been looking for the right one for the last month. Very happy with the price (far better value for money than Chrono24). Consulted a friend who has also bought from Blowers... his words ‘their rock solid, you’ll have no problems, buy it’. So I did.... Deal was straight forward and no nonesense. Can’t wait for it to arrive.
One of the ‘trusted sellers’, namely Cappagli Gioielli should be avoided. I messaged them a couple of weeks go with a query on a Rolex. I didn’t get a reply. Really liked the watch so hit the buy now and supplied the necessary details and asked again about information. No response at all for 48 hours. Contacted Chrono24.... no response.
Failed to collect parcel. Contacted Hermes and duly supplied all details including tracking number etc. No response despite 3 further emails. Have now gone back to Parcel Force... dearer but reliable. Trying to get my money back from Hermes.
January 10, 2019
Unprompted review
Reply from Evri
Hey Darren,
We are genuinely so sorry to hear that you've not been using our service becuase of your recent experiences, but we do understand your frustrations due to the non-collection as you are most likely aginasnt the clock to get a parcel to its intended destination, be that a return or to a customer of yours.
We'd appreciate it if you could please email the same tracking number you provided in this review, plus your contact details to trustpilotsupport@hermes-europe.co.uk - we hope to hear from you so we can help resolve this ASAP!
Just rang to accept £50 compensation for problems with a £70 bill.
Advised of change of tenants and meter readings. Property empty for 1 day, told I need to pay 1 day of standing charge. I explained it would be pence and asked to pay it whilst on the phone. Told I couldn’t and instead a bill will have to be raised and sent!!!! The postage will be more than the charge!!!!! With such ridiculous procedures it’s no wonder the customers pay such high bills... don’t blame wholesale costs....blame shear incompetence.
