Failed to collect parcel. Gone back to Parcel Force. A little more expensive but reliable.
Failed to collect parcel. Contacted Hermes and duly supplied all details including tracking number etc. No response despite 3 further emails. Have now gone back to Parcel Force... dearer but reliable. Trying to get my money back from Hermes.
Reply from Evri
Hey Darren,
We are genuinely so sorry to hear that you've not been using our service becuase of your recent experiences, but we do understand your frustrations due to the non-collection as you are most likely aginasnt the clock to get a parcel to its intended destination, be that a return or to a customer of yours.
We'd appreciate it if you could please email the same tracking number you provided in this review, plus your contact details to trustpilotsupport@hermes-europe.co.uk - we hope to hear from you so we can help resolve this ASAP!
Many thanks,
Alistair