Poor communication just got worse.
Further to my last review. Shortly after posting it I got a phone call apologising for not being in contact and asking if I would remove my review if they responded to my original messages. I said I would but guess this is how they manipulate the four stars and guess the real grading would be somewhat different.
Was promised a call back to tell me who would be calling me from the ‘other’ team. And escalate it to ensure I had a response within 24 hours. Haven’t heard anything from the company. Guessing they are uninterested with progressing and have wasted my time returning all the forms and paperwork by return.
Reply from We Buy Any Home
Hi Darren,
I am so sorry to hear that you were unhappy with our service. We welcome all forms of feedback, both positive and negative, and I can assure you that we will take your comments on board.
I understand that you were frustrated with a lack of communication from our service. Unfortunately, the agent dealing with your case was called away on compassionate leave, and whilst this doesn’t excuse the poor communication you experienced, I hope that you can understand that this was an extenuating and unusual circumstance. In fact, the most regular comment in our 5 star reviews is our excellent communication!
From looking into your case notes, I can see that there was a delay valuing of your home due to issues accessing the property. As a result, we only received the subsequent valuation report on the same morning you wrote your initial review. We immediately sent this report to our underwriting team – who have a stringent process to protect both the seller and ourselves. We did try to get in touch with the underwriting results the next afternoon, but unfortunately we were unable to catch you.
I am very sorry you feel that our service wasn’t as efficient and communicative as you would have liked, and wish you all the best going forward.
WeBuyAnyHome