DW

Further to may last review. Recontacted Care in order to pay bill and query the tests they charged for but we’re not requested. This was on 21st January. The lady said she would go away and check.... again. Today is 5th February and nothing heard. The tests were done in September last year! Improvements in efficiency would undoubtedly bring down the costs of the services the provide, but I guess they don’t need to.

Rang to arrange repair of steering wheel motor. Contacted the service dept. And asked if there was a repair kit. The chap had no idea and said he would contact the parts dept. to and a price for fitting it (if it existed). Phone then rang for a while until someone picked it up and put it down. I rang back and spoke to the same person in the service dept. They apologies profusely and said they would contact the parts dept. themselves whilst I was on the line. I waited for a while and then a female Came on the sine saying she was in the service dept. She had no idea of what I was talking about so emailed the parts manager and said he would call me back. I rang MB Wirral (an independent specialist). They knew exactly what I was talking about and quoted me all within 2 or 3 minutes. These main dealers could learn a lot from these independents and would urge the management at Ellesmere Port to contact MB Motors in Hoylake and take a look at how they look after potential customers.

This review was posted on 3rd Feb 2022. Inchape responded today (1st August 2024), some 2 1/2 years later. Says it all!!

Today was the last straw. Called at 4.10pm to hear an answer machine message saying ‘we are now closed, our opening times are 8 until 4.30’
This is typical of the unprofessional management of the company.
They take blood samples not requested and charge for them. They offer no help when having difficulties in setting up the portal and simply repeat the same advise that doesn’t work. They do not respond to phone calls and have to be repeatedly chased, even for the most simple of administrative tasks or to pay bills. I would urge anyone considering them to look elsewhere. Thankfully we only used them with unconnected treatment in Spain (complete contrast in terms of care, efficiency, and professionalism). I would not trust this company.

Very attentive and clearly determined to provide good service. When I visit my local shop in Chester I am always welcomed and given the help and advice one needs when exploring the complex world of cigars. As a relative novice I am always treated with appreciation and a keenness to help me.

I paid £60 for a call out to fix a toilet that wouldn’t flush. It was accepted as a repair but it was never done. So as well as paying YouRepair I have also had to pay a local tradesman to fix it.

YourRepair does what it says on the tin.... you do it!

Submitted two enquiries against two watches without acknowledgement or response.

The response reads rather angrily and the circumstances described would not seem to relate to me. I did not make any offers, and simply enquired about two part exchanges, one being a Datejust Wimbledon dial and the other a Sky Dweller.

My original review was 2 stars. Since this I have had further contact with BQ watches. We talked about part exchange and whilst disappointed that I cannot find agreement and yet to actually buy from them, I find I cannot argue with their integrity. I feel a 2 star review, whilst at the time reflected my experience (as below), it was perhaps hasty on my part. With so many unscrupulous people out there, it is important to recognise dealers with whom one can place their trust. This is why I have amended my review.

Started off great but then dropped off. Probably partly my fault, hence 2 stars rather than 1. Agreed a part ex deal on a watch but the one I was interested in remained offered for sale so every likelihood it would be sold before the deal could be completed (re inspection etc.). Subsequently sent a fresh proposal around a Sky Dweller and a direct sale but did not get a response. Called this morning, being a Saturday to follow up, only to find they’re closed and need to call back Monday. I’m guessing they’re not interested. Gave them a go after watching Paul Thorpe channel on YouTube.. I’m glad I did as now I know.

Made an enquiry about a pre-owned Rolex and no one had the decency to respond.

A toilet flush wasn’t working. Over two weeks later and two visits... it still isn’t working. I’ll add that to the list of wasted call outs and get it fixed myself.

If I hadn’t chased them it would have taken even longer

Boiler at another property leaking. Your repair send someone out and guess what... this isn’t covered either. This breakdown cover is proving to be a scam.

Well..further to my last review. Failed to attend to complete landlord safety check but did turn up to deal with subsequent leak reported. To repair the leak it required removal of the boiler from the wall. They wouldn’t pay for it and directed me to Ideal boilers to buy a new one... Yourrepair get a back hander for this!!!
To add insult to injury the engineer said he would carry out the landlord safety check.... and there and then instantly confirmed he couldn’t do it because the boiler was leaking.
Been waiting since November for this to be sorted. Tenant has now moved out as no central heating or hot water. Not a chance of sorting those over Christmas so now very much out of pocket.

Received an email beginning of Dec to advise landlord safety check allocated to company A.
In the meantime a leak on the boiler occurs so I request a repair. This is allocated to company B.
Shortly afterwards I receive another email saying the landlord safety check is now with company C.
It was my understanding the leak was repaired and was confused why the safety check had still not been done. My tenant called company C who stated they would come out.
Received a call today from Yourrepair after leaving negative response to their own feedback request. They advised they would now see if they can get company B to carry out the check after I advised it was my understanding company C was coming.
Shortly after their phone call I received two more emails, the first saying the repair to the leak done by company B has been cancelled as they failed to provide a job sheet, and the second saying they have now allocated the safety check to company B!!!
Utterly confused. Was the leak ever fixed? How can company B be trusted to carry out a safety check?

Following my last review highlighting the lack of contact, Aspinal asked me to email them again and reference my trust pilot review. I did that at 08.30am this morning. It is now 7.55pm and still no contact.

I have emailed again this evening asking to register a complaint but guess that will be ignored as well.

Been waiting since Friday for a reply in relation to them taking two payments for one item.

Friday 27th Nov - Ordered a personalised item on line but payment process did not appear to go through so repeated the process and the acknowledgment screen appeared. All good. A short time later (10 mins) I received two emails from Aspinal with two orders for the same product.

I immediately rang them and spoke with ‘Frankie’ who said she would try and cancel one of the orders, stating that if she was unsuccessful l would be able to return an item as the fault was at their end. She said she would email me back to confirm the situation. She did not.

The following day, having not heard anything I called them to find they were closed. I later emailed them with the situation and received an automated response saying they would respond within 24 business hours.

It is now 1930 hours on Monday 30th and I still haven’t received and form of contact yet they have readily taken two payments from me.

Not very professional and now wondering if they have also gone belly up as with other retailers.

My second watch purchase from Ramsdens. Slight confusion re missing documents but very swiftly rectified. Couldn’t do more.

I have amended my review to 5 stars. Below describes a catalogue of errors causing my 1 star review. Since then JL have put things right, showing the levels of customer service one would expect from them.

After a long standing dispute with John Lewis regarding two broken Washer Dryers, leaving us without any washing facilities for what is now over 2 weeks I escalated it to Sharon White, a Director. She delegated it to Ben Ewart to sort out and below was the assurances from Ben....

Dear xxxxxx

I hope this email finds you well today.

This is an email to remind you that the delivery, install and collection of both existing washing machines of your property will commence tomorrow the 21st of November between 7am - 5pm. Our crew will call you on your mobile half an hour before arrival.

I will contact you on Monday to ensure that all has went as planned and will arrange for £xxx.xxxx to be provided to you. If you have any questions in the interim please contact me.

Have a lovely weekend.

Kind regards,

Ben Ewart
Partner & Director Relations Case Manager

Well guess what... they didn’t come through and this is my email sent to Sharon and Ben today....

Sharon,

Where do I Start!!!!

You delegated responsibility for sorting this matter out and we were awaiting delivery of our third washer dryer today.

1250 hrs - Received a call from a male who I think is a fitter to ask if we had received the machine and seemed unclear as to what was happening. I told him we had not and we were expecting John Lewis to deliver/fit the new machine and remove the two broken machines. The male advised he would call the call centre and ring me back in ten minutes.

1555 hrs - Having heard nothing and with 1700 hrs looming my wife called the fitter to ask what was happening. He advised someone else should have called us and did not know what was happening so advised her to call the call centre herself.

16.00 - I called the call centre to be told a delivery was scheduled for Monday. Had I not made that call we would have been unaware. I briefly explained the background and asked to speak with a manager, to be told none work at weekends.

Further to above, we are still awaiting a call from a manager at Electrolux originally promised last Monday.

I am of the understanding our situation was being managed at the very top. My opinion is that between you and your suppliers, your customer care and logistics are a complete joke.

Emailed again trying to chase a job from September.

Still waiting for a visit and report following booking confirmation in September.

Still waiting for a response from September.