Got my home insurance renewal through. Brought my attention to clause that says they only provide cover for burglary if force is used or threatened. Do not cover for someone reaching through open window, hook and cane or a ‘walk in’ burglary. Pretty worrying seeing as they are promoted by polfed etc. Tried to query with underwriter and even offered to pay more not to have this restriction. Was told it was a standard clause and they were just bribing my attention to this. Told them I was trying to stay with them as a customer. Weren’t interested and never called back to discuss. Just cancelled my renewal and 2 x car insurance policies. Been with them for 10 plus years.
Gone to Direct Line Select... more expensive but much better policy and brilliant service.... really wanted my business.