Police Mutual Reviews 348

My current provider raised my home and contents fee from £486 to £2676, beyond belief. PM gave me the same excellent coverage for £412. No fuss, great service, and a much, much better price!

Changing details on my policy was so easy and the whole process was made extra special by friendly and helpful nature of the call handler I spoke to whose name was Rebecca White. Thank you so much.

A simple to follow website and a later correction of my mistake re dates organised by phone. An efficient and meticulous checking by the agent to ensure all was now correct. Superb service. Late ful... See more

I called regarding my motor insurance renewal and spoke with Elaine from the team. As always , my experience with Police mutual was very positive. Elaine went through my query in detail and rather tha... See more

Excellent Service. Spoke with an adviser re car insurance today (Keith Marchant) who sorted out all the changes without any issues. He was very professional and listened to all aspects of the changes... See more

Absolutely recommend Police Mutual. I’ve had accounts with them for over 15 years on regular savings plans, plus car insurance. Never had anything to complain about. When I did need assistance they... See more

My experience in sorting my car insurance through Police Mutual was first class! Elaine Cockram was the lady who dealt with me. She was very knowledgeable, professional, patient and her customer care... See more

I was able to reinsure my car by completion of online questions that was well presented and not too protracted. I received the quote immediately with a choice of options and I was happy with the cost... See more

I have been with Police Mutual for many years for car, home and medical insurance. On the very rare occasions I’ve needed assistance these issues were resolved immediately. When having to make a call... See more

After receiving our car insurance renewal we spoke with Elaine who looked at different options including going through Narpo to see which was best value for what we needed. Although this took some tim... See more

I got a quote just to compare prices with Police Mutual, my current insurer was slightly cheaper so I decided to stay put. However to my delight I got a call from David there informing me although I d... See more

Sue Stott was very helpful and cheerful throughout. Dealt with my enquiry very professionally. I was very happy with the service.

I received an excellent service from Keith Marchant when I called to change my house and car insurances prior to moving. Keith couldnt have been more patient and helpful and he explained everything ve... See more

We have been with Police Mutual for a number of years for House and Car Insurance. Their premiums have sometimes been a little higher than other companies have quoted, but Police Mutual policies are m... See more

Contacted them today to change my reg number. Spoke to Elaine C. What a superstar service. Elaine was super helpful, hassle free and Elaine updated me on various offers and incentives they were curren... See more

No long wait on the telephone. Excellent clear communication with the customer service person. The process was very simple, quick, but thorough, and I received my new documents within minutes of compl... See more

I have insured my car with Police Mutual for many years. I spoke with Sue today as I needed a quote to add my som to my policy. Sue completely understood the circumstances and actioned a query withou... See more

Always nervous about changing insurance providers. E mail from pmas listed all different insurances available through them. Decided to make enquiries about buildings and contents insurance. Luke he... See more

The representative could not have been more helpful Pleasant , Friendly and very Knowledgable What a refreshing experience to be treated in such a very personal manner. Elaine is a credit not o... See more

I contacted Police Mutual to check a few issues on my policy which was due for renewal I spoke with Paula Seasman, she was excellent, I ended up taking out a new policy more suited to my circumstan... See more

I have had two conversations with Police Mutual this week. The first one to get a quote and talk through some options and the second one a few days later to go ahead with the quote. Both customer ser... See more

Keith was the representative. Was very knowledgeable and took his time to talk through all y options to make sure it was the most cost effective option for me. I was trying to add a second new car t... See more

Didn't wait long to talk to a human being. The lady was helpful friendly and efficient. I'm hard of hearing and she very patiently repeated anything i didn't understand. The changes I required had to... See more

I spoke with a customer service representative named Sue Stott on the car insurance line and she was one of the most professional people I have spoken to in the insurance industry. She explained my qu... See more

I had wonderful service from Tanya Minns who sorted out my renewal.. I had a problem in so much as my policy was expiring in my car 3 days before I would receive my new vehicle leaving me with those d... See more

Having recently spoken to a very helpful lady I went ahead and renewed my car insurance and breakdown service through Police Mutual. Today I have received a box of flowers from Police Mutual through... See more

After having some issues with the insurance broker called - First Central, I spoke to a lovely lady, Sue Stott, from Forces Mutual who sorted my car insurance promptly. She was extremely polite, kno... See more

Sadly a slowly declining organisation/ company. Over the last decade I have used Police Mutual for car insurance, as well as a few years for home insurance. The change in underwriters has made... See more

I renewed my car insurance today . It was the most cost effective of all quotes, the transaction was simple, fast and the call handler was superbly efficient. Her name is Taryn and I am very impressed... See more

I phoned police mutual to put a friend temporarily on my car insurance whilst on a holiday in Holland, I spoke to Lesley Mack who was very professional in listening to my request and set about fi... See more

I have had various products with police Mutual from savings to car insurance for many years. I recently had to contact them, the customer service was amazing. The lady who helped me was so supportiv... See more

Really helpful . Very efficient. Good to talk to real people🙃 My issue was sorted quickly after a claim was settled and replacement devices supplied in under 2 weeks. New devices insured and policy a... See more

I spoke Rebecca White she was very helpful, took her time to explain everything clearly. Also I am paying less than I paid last year with another provider, and they had increased this years premium.

I contacted PMAS to discuss my accounts. I spoke to a lovely team member, Taryn, who kindly dealt with my queries. It is so refreshing, speaking to such a professional person. You have made my day. T... See more

I spoke to Tania Minns in the Car insurance scheme she was very helpful, knowledeable and prompt in sorting out my query and getting back to me in the method I prefered via email. She sorted out the... See more

I rang with a query regarding driving in Europe on my insurance. Keith not only answered all my concerns but managed to sell me European Breakdown Cover at a very reasonable price.Keith was pleasant,... See more

The account handler Shirley was very helpful and friendly. She sorted out the change of vehicle very promptly and efficiently within a couple of minutes. The revised and updated cost was actually redu... See more

Really great service from Police Mutual both online and by telephone as I forgot to add additional cover. Great price too!

It was very easy to navigate the website and change my insurance to your group Took less than 30 minutes

After a diagnosis of terminal cancer, my Inspector put an application to Police Mutual Foundation for the respite grant which was approved. As a result of this grant, my husband and myself have just... See more

Don’t normally do reviews, but decided to break the habit today due to the excellent customer service service received from Elaine. Elaine was extremely helpful and knowledgeable. Despite the fact t... See more

Usual great service from PM even better when price came down👍 Rebecca white who dealt with me was very professional and just as importantly had a brilliant telephone manner very happy

Since my husband passed away every time I have contacted the insurance companies arranged through the police mutual I have been treated with courtesy and have been given exceptional help and support f... See more

I checked my house insurance made some amendments and paid the renewal. It was very quick and easy. Sue dealt with my call in a friendly professional and efficient way. She told me about other service... See more

I would like to thank Sue STOT in the Motor Insurance Department at Police Mutual for all her help in sorting out my Motor Insurance. She was very professional and had a lovely way of dealing with... See more

Extremely thoughtful, supportive and knowledgable agent ( Susan Stott). Answered all my queries, explained thjngs in detail and ensured I got the right product at the right price. 5 stars, thanks

Whole process was simple and straight forward. I'm no expert at obtaining goods & services on line, so this simple process made my life easier

The customer adviser was polite and her product knowledge was very good. Made the process of changing existing policy straightforward and explained any potential issues very clearly. We'll done!

Very helpful with helping me change over car details on current policy and found me an even better quote for my renewal price! Very happy!

Reasonable annual price by comparison. Would prefer a quick response to receipt of Proof of NCB.