Just rang to accept £50 compensation for problems with a £70 bill.

Advised of change of tenants and meter readings. Property empty for 1 day, told I need to pay 1 day of standing charge. I explained it would be pence and asked to pay it whilst on the phone. Told I couldn’t and instead a bill will have to be raised and sent!!!! The postage will be more than the charge!!!!! With such ridiculous procedures it’s no wonder the customers pay such high bills... don’t blame wholesale costs....blame shear incompetence.